Must be in Automobile Dealership Experience candidate Processes warranty claims on a timely basis for each franchise or distributor. Processes all warranty paperwork to ensure proper documentation. Verifies criteria required by factory or distributor. Reconciles all warranty receivables with payments through the appropriate accounting schedule. Posts credits on computer. Resubmits all rejected claims promptly or receives authorization to write them off. Follows up on payment of outstanding claims. Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of. Arranges for parts to be shipped to the factory or distributor or to be scrapped. Files and maintains all service records as required by the warrantor. Keeps informed of all factory recalls and bulletins. Assists with body shop warranty claims as needed. Assists with the cashier and telephone duties as needed. Assists with any clerical needs as directed by the fixed operations manager or the controller. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹27,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service. Service Advisor Responsibilities: Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. Managing and overseeing the dealership's workflow and schedule. Calling customers to advise them about service changes or car pick-up times. Maintaining positive customer relationships to ensure repeat business. Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Customer Care Executive reports to Customer care Manager and is responsible to represent the voice of customer inside the company. Customer Care Executive supports the company by accurately capturing the Voice of customer and by obtaining the timely feedback from the customer during time Post Service Feedback Calls. Customer Care Executive works closely with other job functions in the company to improve overall customer satisfaction Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 9150070966
A Tata Motors Sales Executive is responsible for selling new vehicles and achieving customer satisfaction and volume targets. They build customer relationships, assist with vehicle needs and financing, and potentially manage a sales team. This role requires strong communication, interpersonal, and negotiation skills. Key Responsibilities: Selling Vehicles: Drive sales by actively engaging with potential customers, presenting vehicle options, and negotiating deals. Building Customer Relationships: Develop and maintain strong relationships with customers to ensure satisfaction and loyalty. Customer Service: Address customer inquiries, resolve complaints, and provide excellent service throughout the sales process. Meeting Sales Targets: Achieve individual and team sales targets. Lead Generation: Identify and pursue new sales prospects. Product Knowledge: Maintain up-to-date knowledge of Tata Motors vehicles, including features, benefits, and competitive offerings. Negotiation and Closing: Effectively negotiate deals and close sales. Team Management (for some roles): Lead and manage a sales team, providing coaching, guidance, and support. Job Type: Full-time Pay: ₹15,000.00 - ₹26,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Provident Fund Compensation Package: Performance bonus Schedule: Day shift Language: English (Preferred) Work Location: In person Speak with the employer +91 9150070966
Warranty Coordinator reports to General Manager [Service] and is responsible for validating and approving the spares/parts exchange request via warranty after verifying the vehicle history and physically examining of the parts. Critical activities includes, approving parts to be replaced via warranty/extended warranty, issue of new parts after collecting the old parts, display of old parts as per the guidelines mentioned by MSIL, generate warranty number after write two line incident report in DMS, courier of warranty parts to MSIL for claim purpose, Seek for approval from TSM is parts exchanged via extended warranty exceed `2000 and vendor management (Tyre & Battery). Warranty In-Charge work closely with the floor team to improve overall customer satisfaction. Job Type: Full-time Pay: ₹20,000.00 - ₹28,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Floor Coordinator [Bodyshop] reports to Floor In-Charge [Bodyshop] and plays a vital role in improving manpower and bay productivity pertaining to the bays allocated in the Bodyshop. Critical Activities of Floor Coordinator [Bodyshop] includes, Ensuring Safe Working Environment, Identifying and resolving the bottle neck processes, Reducing Idle time of Technicians via proper allocation of work, Ensuring high customer satisfaction level and to support, motivate & overview the team and individual’s performance. Floor Coordinator [Bodyshop] work closely with other job functions in the company to improve overall customer satisfaction Job Type: Full-time Pay: ₹20,000.00 - ₹28,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
A Tata Motors pick-up and drop driver's job description involves picking up and dropping off vehicles from customers' locations for service or repair. The driver is responsible for ensuring the safe and timely transportation of vehicles, adhering to traffic laws and maintaining vehicle cleanliness. They should also be knowledgeable about Tata vehicles, local language, and the pick-up and drop-off process. Job Type: Full-time Pay: ₹17,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Water Wash Supervisor reports to Works Manager and plays a vital role in improving the satisfaction level of customer by ensuring [a] on time delivery of car and [b] handover of the vehicle in clean and dirt free manner. Critical activities of Water Wash supervisor includes, Ensuring Safe Working Environment, Identifying and resolving the bottle neck area, Reducing Idle time of water wash assistant via proper allocation of work, increasing manpower and bay productivity, Ensuring high customer satisfaction level and to support, motivate & overview the team and individual’s performance. Water Wash Supervisor work closely with other job functions in the company to improve overall customer satisfaction. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
A car mechanic job at Tata Motors generally involves diagnosing, repairing, and maintaining Tata Motors vehicles. This includes performing routine maintenance, electrical and mechanical repairs, and replacing worn-out parts. They also interact with customers to explain issues and repairs. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Floor Coordinator [Bodyshop] reports to Floor In-Charge [Bodyshop] and plays a vital role in improving manpower and bay productivity pertaining to the bays allocated in the Bodyshop. Critical Activities of Floor Coordinator [Bodyshop] includes, Ensuring Safe Working Environment, Identifying and resolving the bottle neck processes, Reducing Idle time of Technicians via proper allocation of work, Ensuring high customer satisfaction level and to support, motivate & overview the team and individual’s performance. Floor Coordinator [Bodyshop] work closely with other job functions in the company to improve overall customer satisfaction Job Type: Full-time Pay: ₹20,000.00 - ₹28,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Water Wash Supervisor reports to Works Manager and plays a vital role in improving the satisfaction level of customer by ensuring [a] on time delivery of car and [b] handover of the vehicle in clean and dirt free manner. Critical activities of Water Wash supervisor includes, Ensuring Safe Working Environment, Identifying and resolving the bottle neck area, Reducing Idle time of water wash assistant via proper allocation of work, increasing manpower and bay productivity, Ensuring high customer satisfaction level and to support, motivate & overview the team and individual’s performance. Water Wash Supervisor work closely with other job functions in the company to improve overall customer satisfaction. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
A Tata Motors pick-up and drop driver's job description involves picking up and dropping off vehicles from customers' locations for service or repair. The driver is responsible for ensuring the safe and timely transportation of vehicles, adhering to traffic laws and maintaining vehicle cleanliness. They should also be knowledgeable about Tata vehicles, local language, and the pick-up and drop-off process. Job Type: Full-time Pay: ₹17,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Works Manager reports to Head Service and plays a vital role in implementation as well as monitoring of the entire work floor operation in the service department. Critical activities of works manager includes identifying and resolving the bottle neck area in work floor operation, ensuring the monthly and annual revenue target and vehicle load target is achieved and increasing manpower productivity by providing constructive feedback about individual and team performance. Works Manager is also responsible to ensure high level of customer satisfaction is maintained and customer queries and customer complaints are attended on time. Works Managers work closely with other job functions in the company to improve overall customer satisfaction. 1. Achieve Volume, Labour & Parts Target 2. Enhance Manpower & Bay Productivity 3. Revenue Generation for Value Added Services & Other Departments 4. Efficient Coordination of Work Progress 5. Ensure Safety Working Environment 6. Tools and Equipment Maintenance 7. Optimize Labour & Parts Turnover Per vehicle 8. Ensure Customer Satisfaction 9. Effective Closure of Complaints 10. Pending Complaints Job Type: Full-time Pay: ₹35,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Bodyshop Advisor Reports to Bodyshop Manager. Critical activities of the Service Advisor includes, Greeting the customers, listening to their description of the problems or service needed, determine the type of service required, promote value added services and to prepare service orders. Also, Service Advisor establishes a good relationship with customers and facilitate corrective actions to improve performance outcomes in areas of customer satisfaction & contribution. Service Advisor work closely with other job functions in the company to improve overall customer satisfaction. Job Type: Full-time Pay: ₹17,000.00 - ₹27,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Bodyshop Advisor Reports to Bodyshop Manager. Critical activities of the Service Advisor includes, Greeting the customers, listening to their description of the problems or service needed, determine the type of service required, promote value added services and to prepare service orders. Also, Service Advisor establishes a good relationship with customers and facilitate corrective actions to improve performance outcomes in areas of customer satisfaction & contribution. Service Advisor work closely with other job functions in the company to improve overall customer satisfaction. Job Type: Full-time Pay: ₹17,000.00 - ₹27,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Customer Care Manager reports to GM Service and is responsible to represent the voice of customer inside the company. Customer Care Manager supports the company by obtaining the timely information from the customer, Verifying and analyzing the data provided, Highlighting the process gaps and bottle neck to the management and implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Customer Care Manager works closely with other job functions in the company to improve overall customer satisfaction. Job Type: Full-time Pay: ₹23,000.00 - ₹33,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person