A service advisor for a Maruti dealership acts as the primary link between customers and the service department, diagnosing vehicle issues, recommending repairs, and managing customer communication. They are responsible for greeting customers, explaining service needs and costs, overseeing the repair process, and ensuring customer satisfaction through clear communication and resolving complaints. Key responsibilities Customer and Service Management: Greet customers, understand their vehicle's issues, and schedule appointments. Advise customers on necessary maintenance and repair services based on manufacturer specifications. Obtain vehicle and customer data and refer to service history when making recommendations. Technical Liaison and Diagnosis: Communicate customer concerns to technicians and translate technical information to the customer. Perform visual inspections, conduct test drives, and ask diagnostic questions to identify mechanical problems. Prepare detailed work orders with descriptions of the customer's concerns to help technicians. Estimates and Approvals: Provide accurate cost estimates for parts and labor. Establish a "promised time" for service completion. Obtain customer authorization for additional services if needed. Quality Control and Communication: Ensure work meets dealership and manufacturer quality standards. Inform customers about the work performed and the final charges. Communicate updates on repair progress and notify customers when their vehicle is ready. Customer Relations: Handle and resolve customer complaints and questions. Provide tips on vehicle care and maintenance. Gather feedback to improve customer satisfaction and build loyalty. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Application Question(s): ARE YOU EXPERIENCE OR FRESHER?? HOW MUCH EXPERIENCE IN AUTOMOBILE SECTOR? WHAT IS YOUR CURRENT SALARY OR PREVIOUS SALARY? Work Location: In person
A Maruti dealership workshop manager is responsible for overseeing daily operations to ensure efficient and high-quality vehicle service delivery while maintaining profitability. Key duties include managing staff (technicians, service advisors), delegating tasks, ensuring adherence to safety and quality standards, managing workshop budgets and costs, and ensuring high customer satisfaction. The role requires strong leadership, technical knowledge of automobile service, and excellent organizational skills to meet business targets. Key responsibilities Staff and operations management: Lead and supervise technicians, service advisors, and other workshop staff. Delegate job cards and tasks to ensure efficient workflow and timely completion of vehicle service. Quality and safety: Implement and enforce safety and quality repair standards to ensure all work is completed correctly and adheres to Maruti Suzuki guidelines. Financial oversight: Manage workshop budgets, monitor costs (labor, parts), control waste, and work to achieve profitability and sales targets. Customer satisfaction: Collaborate with customer relations to address customer complaints, resolve service-related issues, and ensure a high level of customer satisfaction. Inventory and equipment: Oversee spare parts ordering, stock control, and ensure all workshop equipment is properly maintained, safe, and in line with operational requirements. Training and development: Train, motivate, and evaluate the performance of workshop staff to enhance their skills and productivity. Workflow optimization: Monitor technician performance and address unproductive behavior, ensuring technicians are kept busy and have no downtime. Reporting: Keep track of key performance indicators and report on workshop performance to senior management. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Application Question(s): ARE YOU EXPERIENCE OR FRESHER? ANY MARUTI EXPERIENCE? WHAT IS YOUR CURRENT OR PREVIOUS SALARY?? Work Location: In person
A service advisor for a Maruti dealership acts as the primary link between customers and the service department, diagnosing vehicle issues, recommending repairs, and managing customer communication. They are responsible for greeting customers, explaining service needs and costs, overseeing the repair process, and ensuring customer satisfaction through clear communication and resolving complaints. Key responsibilities Customer and Service Management: Greet customers, understand their vehicle's issues, and schedule appointments. Advise customers on necessary maintenance and repair services based on manufacturer specifications. Obtain vehicle and customer data and refer to service history when making recommendations. Technical Liaison and Diagnosis: Communicate customer concerns to technicians and translate technical information to the customer. Perform visual inspections, conduct test drives, and ask diagnostic questions to identify mechanical problems. Prepare detailed work orders with descriptions of the customer's concerns to help technicians. Estimates and Approvals: Provide accurate cost estimates for parts and labor. Establish a "promised time" for service completion. Obtain customer authorization for additional services if needed. Quality Control and Communication: Ensure work meets dealership and manufacturer quality standards. Inform customers about the work performed and the final charges. Communicate updates on repair progress and notify customers when their vehicle is ready. Customer Relations: Handle and resolve customer complaints and questions. Provide tips on vehicle care and maintenance. Gather feedback to improve customer satisfaction and build loyalty. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Application Question(s): ARE YOU EXPERIENCE OR FRESHER?? HOW MUCH EXPERIENCE IN AUTOMOBILE SECTOR? WHAT IS YOUR CURRENT SALARY OR PREVIOUS SALARY? Work Location: In person