A service advisor for a Maruti dealership acts as the primary link between customers and the service department, diagnosing vehicle issues, recommending repairs, and managing customer communication. They are responsible for greeting customers, explaining service needs and costs, overseeing the repair process, and ensuring customer satisfaction through clear communication and resolving complaints. Key responsibilities Customer and Service Management: Greet customers, understand their vehicle's issues, and schedule appointments. Advise customers on necessary maintenance and repair services based on manufacturer specifications. Obtain vehicle and customer data and refer to service history when making recommendations. Technical Liaison and Diagnosis: Communicate customer concerns to technicians and translate technical information to the customer. Perform visual inspections, conduct test drives, and ask diagnostic questions to identify mechanical problems. Prepare detailed work orders with descriptions of the customer's concerns to help technicians. Estimates and Approvals: Provide accurate cost estimates for parts and labor. Establish a "promised time" for service completion. Obtain customer authorization for additional services if needed. Quality Control and Communication: Ensure work meets dealership and manufacturer quality standards. Inform customers about the work performed and the final charges. Communicate updates on repair progress and notify customers when their vehicle is ready. Customer Relations: Handle and resolve customer complaints and questions. Provide tips on vehicle care and maintenance. Gather feedback to improve customer satisfaction and build loyalty. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Application Question(s): ARE YOU EXPERIENCE OR FRESHER?? HOW MUCH EXPERIENCE IN AUTOMOBILE SECTOR? WHAT IS YOUR CURRENT SALARY OR PREVIOUS SALARY? Work Location: In person
A Maruti dealership workshop manager is responsible for overseeing daily operations to ensure efficient and high-quality vehicle service delivery while maintaining profitability. Key duties include managing staff (technicians, service advisors), delegating tasks, ensuring adherence to safety and quality standards, managing workshop budgets and costs, and ensuring high customer satisfaction. The role requires strong leadership, technical knowledge of automobile service, and excellent organizational skills to meet business targets. Key responsibilities Staff and operations management: Lead and supervise technicians, service advisors, and other workshop staff. Delegate job cards and tasks to ensure efficient workflow and timely completion of vehicle service. Quality and safety: Implement and enforce safety and quality repair standards to ensure all work is completed correctly and adheres to Maruti Suzuki guidelines. Financial oversight: Manage workshop budgets, monitor costs (labor, parts), control waste, and work to achieve profitability and sales targets. Customer satisfaction: Collaborate with customer relations to address customer complaints, resolve service-related issues, and ensure a high level of customer satisfaction. Inventory and equipment: Oversee spare parts ordering, stock control, and ensure all workshop equipment is properly maintained, safe, and in line with operational requirements. Training and development: Train, motivate, and evaluate the performance of workshop staff to enhance their skills and productivity. Workflow optimization: Monitor technician performance and address unproductive behavior, ensuring technicians are kept busy and have no downtime. Reporting: Keep track of key performance indicators and report on workshop performance to senior management. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Application Question(s): ARE YOU EXPERIENCE OR FRESHER? ANY MARUTI EXPERIENCE? WHAT IS YOUR CURRENT OR PREVIOUS SALARY?? Work Location: In person
A service advisor for a Maruti dealership acts as the primary link between customers and the service department, diagnosing vehicle issues, recommending repairs, and managing customer communication. They are responsible for greeting customers, explaining service needs and costs, overseeing the repair process, and ensuring customer satisfaction through clear communication and resolving complaints. Key responsibilities Customer and Service Management: Greet customers, understand their vehicle's issues, and schedule appointments. Advise customers on necessary maintenance and repair services based on manufacturer specifications. Obtain vehicle and customer data and refer to service history when making recommendations. Technical Liaison and Diagnosis: Communicate customer concerns to technicians and translate technical information to the customer. Perform visual inspections, conduct test drives, and ask diagnostic questions to identify mechanical problems. Prepare detailed work orders with descriptions of the customer's concerns to help technicians. Estimates and Approvals: Provide accurate cost estimates for parts and labor. Establish a "promised time" for service completion. Obtain customer authorization for additional services if needed. Quality Control and Communication: Ensure work meets dealership and manufacturer quality standards. Inform customers about the work performed and the final charges. Communicate updates on repair progress and notify customers when their vehicle is ready. Customer Relations: Handle and resolve customer complaints and questions. Provide tips on vehicle care and maintenance. Gather feedback to improve customer satisfaction and build loyalty. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Application Question(s): ARE YOU EXPERIENCE OR FRESHER?? HOW MUCH EXPERIENCE IN AUTOMOBILE SECTOR? WHAT IS YOUR CURRENT SALARY OR PREVIOUS SALARY? Work Location: In person
A Sales Team Leader at a Maruti dealership is responsible for managing a team of salespersons to meet and exceed sales targets through coaching, training, and performance monitoring. Key duties include hiring and motivating staff, implementing sales strategies, ensuring customer satisfaction, and assisting with complex deals. Key responsibilities Team management : Hire, train, coach, and motivate sales staff to improve their performance. Performance and goals : Set aggressive yet realistic sales goals for the team and individual members, monitor their progress, and provide support to help them succeed. Sales process management : Implement and maintain a prospect tracking and follow-up system. Customer satisfaction : Ensure every customer is greeted promptly and that team members maintain high customer satisfaction ratings. Dealership operations : Help close deals when necessary and ensure the team understands and follows all dealership policies and procedures. Staff development : Conduct sales training meetings and assist in developing improvement programs for underperforming team members. Staff evaluation : Provide feedback, and recommend dismissal for those who fail to meet dealership standards. Post-delivery follow-up : Contact new customers within 24 hours of delivery to ensure their complete satisfaction with the sales and delivery process. Job Types: Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Provident Fund Work Location: In person
A Maruti dealer's Quality Care Manager (QCM) is responsible for maintaining high customer satisfaction and product quality standards by managing customer complaints, conducting post-sale follow-ups, and ensuring compliance with company protocols. Key duties include handling customer feedback, resolving complaints, overseeing RTO and delivery-related tasks, and analyzing quality indicators to drive improvements. Core responsibilities Customer satisfaction: Manage and resolve customer complaints, conduct post-sales follow-ups, and ensure a positive customer experience. Quality assurance: Maintain high product and service quality standards, achieve customer delight goals, and conduct root cause analysis of complaints. Administrative tasks: Handle administrative duties related to the customer care department, such as preparing the RC list, managing RTO work, and tracking customer information. Team coordination: Collaborate with sales and service teams to ensure all customer-related issues are addressed promptly and effectively. Data and reporting: Collect and analyze quality indicator reports, monitor customer feedback through daily and periodic reports, and ensure adherence to Sales and Operations Standards (SOS). Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
An insurance executive in the automobile industry advises customers on and sells motor insurance, manages claims processing from notification to settlement, and handles renewals and paperwork. Key responsibilities include assessing customer needs, explaining policy benefits, coordinating with other departments and insurance companies, and maintaining client relationships while ensuring compliance with regulations. Sales and client relations Customer needs assessment: Advise clients on the best coverage options based on their specific needs. Sales and promotion: Sell insurance products and promote additional covers to customers. Client relationship management: Build and maintain strong relationships to ensure client satisfaction and retention. Client support: Act as the primary point of contact for customer inquiries and complaints. Proposal development: Prepare and present insurance proposals, quotes, and policy details. Claims management First Notice of Loss (FNOL): Manage the initial intimation of a vehicle claim, gather necessary information, and register it in the system. Claims processing: Oversee the entire claim process, including document verification, damage assessment, and settlement with the insurer. Coordination: Liaise with internal teams, surveyors, garages, and insurance companies to ensure quick resolution. Customer guidance: Guide clients through the claims process, explaining the steps and handling their queries. Administrative and compliance duties Policy and renewal management: Handle insurance renewals, endorsements, and associated paperwork. Record maintenance: Maintain accurate client and policy records. Regulatory compliance: Ensure all activities comply with company policies and industry regulations. Reporting: Prepare reports on sales performance and other key metrics. Job Types: Full-time, Permanent, Fresher Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
As a Quality Care Manager (QCM) at a Maruti dealership, your primary role is to uphold high customer satisfaction levels and product quality standards. Your responsibilities include managing customer complaints, conducting post-sale follow-ups, and ensuring adherence to company protocols. Key responsibilities: - Manage and resolve customer complaints to ensure a positive customer experience - Conduct post-sales follow-ups to address any outstanding issues and gather feedback - Maintain high product and service quality standards to achieve customer delight goals - Analyze quality indicators and conduct root cause analysis of complaints for continuous improvement - Handle administrative tasks related to the customer care department, including preparing the RC list, managing RTO work, and tracking customer information - Collaborate with sales and service teams to address customer-related issues promptly and effectively - Collect and analyze quality indicator reports, monitor customer feedback through daily and periodic reports, and ensure compliance with Sales and Operations Standards (SOS) Qualifications required: - Previous experience in customer service or quality assurance roles - Strong communication and problem-solving skills - Ability to work collaboratively with cross-functional teams - Proficiency in data analysis and reporting - Knowledge of automotive industry standards and practices Please note that this position is full-time and permanent, with benefits including cell phone reimbursement, health insurance, and Provident Fund. The work location is in person. As a Quality Care Manager (QCM) at a Maruti dealership, your primary role is to uphold high customer satisfaction levels and product quality standards. Your responsibilities include managing customer complaints, conducting post-sale follow-ups, and ensuring adherence to company protocols. Key responsibilities: - Manage and resolve customer complaints to ensure a positive customer experience - Conduct post-sales follow-ups to address any outstanding issues and gather feedback - Maintain high product and service quality standards to achieve customer delight goals - Analyze quality indicators and conduct root cause analysis of complaints for continuous improvement - Handle administrative tasks related to the customer care department, including preparing the RC list, managing RTO work, and tracking customer information - Collaborate with sales and service teams to address customer-related issues promptly and effectively - Collect and analyze quality indicator reports, monitor customer feedback through daily and periodic reports, and ensure compliance with Sales and Operations Standards (SOS) Qualifications required: - Previous experience in customer service or quality assurance roles - Strong communication and problem-solving skills - Ability to work collaboratively with cross-functional teams - Proficiency in data analysis and reporting - Knowledge of automotive industry standards and practices Please note that this position is full-time and permanent, with benefits including cell phone reimbursement, health insurance, and Provident Fund. The work location is in person.
As a technician at a Maruti dealership, your role involves performing routine maintenance, diagnostics, and repairs on vehicles, installing accessories, and ensuring all work meets quality standards. You will be responsible for diagnosing and fixing mechanical and electrical issues, replacing parts, conducting test drives, and maintaining a clean and organized workshop. Your strong technical skills, attention to detail, and good communication will be essential to keep customers informed about repair progress. - Diagnostics and repair: You will diagnose and isolate faults in vehicle systems using diagnostic tools and perform repairs on components like the engine, transmission, and brakes. - Routine maintenance: Conduct routine servicing, including oil changes, tire rotations, and inspections. - Accessory installation: Install genuine accessories, both electrical and non-electrical, such as infotainment systems, parking sensors, and body kits, following company guidelines. - Quality assurance: Test and adjust repaired systems to ensure they meet manufacturer performance specifications. Ensure all installations meet safety and quality standards. - Customer communication: Coordinate with the service advisor to update customers on repair progress and communicate effectively regarding vehicle condition and needs. - Documentation: Keep detailed and accurate records of all work performed and parts used. - Workshop upkeep: Maintain a clean and organized work environment and ensure tools and equipment are in good working order. Qualifications: - Experience: Previous experience as an automotive or Maruti technician is often preferred. - Technical skills: Strong knowledge of automotive systems and components, with the ability to read technical diagrams and use diagnostic equipment. - Soft skills: Good problem-solving skills, attention to detail, and strong communication abilities to interact with customers and team members. - Physical capability: Ability to lift and move items up to 50 lbs. In addition to the job responsibilities and qualifications, the benefits offered for this position include: - Cell phone reimbursement - Health insurance - Provident Fund Please note that this is a full-time, permanent position that requires you to work in person at the designated work location.,
An Automotive Marketing Manager develops and executes strategies for brand growth, overseeing campaigns (digital/traditional), managing budgets, analyzing market/customer data, coordinating with sales/dealers, and leading product launches, focusing on customer journey, brand consistency, and driving sales via multi-channel approaches like digital, events, and CRM. Key duties involve market research, campaign execution, performance tracking, content creation, and ensuring alignment with overall business goals in the fast-paced auto sector. Key Responsibilities Strategy & Planning: Develop comprehensive marketing plans, set goals for market share/profitability, and manage budgets. Campaign Management: Design, implement, and oversee multi-channel campaigns (digital, social, email, events, print) from concept to execution. Market & Customer Insights: Conduct research, analyze competitor data, and use CRM/analytics to understand customer behavior and identify opportunities. Digital Marketing: Manage SEO, social media, PPC, and website content to boost brand awareness and generate leads. Sales & Dealer Alignment: Collaborate with sales teams and dealership networks to ensure consistent brand messaging and support acquisition/retention. Content & Branding: Oversee creation of marketing materials (brochures, press releases) and ensure brand consistency. Product Launches: Manage marketing activities for new vehicle launches and announcements. Event Management: Coordinate and attend promotional events. Job Types: Full-time, Permanent, Fresher Pay: ₹8,000.00 - ₹10,000.00 per month Work Location: In person
An Automotive Marketing Manager develops and executes strategies for brand growth, overseeing campaigns (digital/traditional), managing budgets, analyzing market/customer data, coordinating with sales/dealers, and leading product launches, focusing on customer journey, brand consistency, and driving sales via multi-channel approaches like digital, events, and CRM. Key duties involve market research, campaign execution, performance tracking, content creation, and ensuring alignment with overall business goals in the fast-paced auto sector. Key Responsibilities Strategy & Planning: Develop comprehensive marketing plans, set goals for market share/profitability, and manage budgets. Campaign Management: Design, implement, and oversee multi-channel campaigns (digital, social, email, events, print) from concept to execution. Market & Customer Insights: Conduct research, analyze competitor data, and use CRM/analytics to understand customer behavior and identify opportunities. Digital Marketing: Manage SEO, social media, PPC, and website content to boost brand awareness and generate leads. Sales & Dealer Alignment: Collaborate with sales teams and dealership networks to ensure consistent brand messaging and support acquisition/retention. Content & Branding: Oversee creation of marketing materials (brochures, press releases) and ensure brand consistency. Product Launches: Manage marketing activities for new vehicle launches and announcements. Event Management: Coordinate and attend promotional events. Job Types: Full-time, Permanent, Fresher Pay: ₹8,000.00 - ₹10,000.00 per month Work Location: In person
General Manager (GM) of Service at a Maruti Suzuki dealership manages the entire after-sales department, focusing on driving revenue, ensuring high customer satisfaction (CSI), optimizing workshop efficiency, leading teams (technicians, advisors), controlling costs, and aligning operations with Maruti's standards for profitability and brand loyalty, handling strategic planning, performance monitoring, and escalated customer issues. Key Responsibilities: Strategic & Financial Management: Develop and execute strategies for service revenue & profitability targets. Manage budgets, control expenses (parts, labor), and monitor financial performance. Implement service marketing plans to attract and retain customers. Operations & Efficiency: Oversee daily workshop operations (service, body shop, parts). Ensure adherence to Maruti Suzuki's service processes, quality, and safety standards. Optimize workflow, manage inventory, and improve turnaround times. Customer Experience (CSI): Ensure excellent customer service and resolve escalated complaints effectively. Implement strategies to enhance customer delight and retention. Team Leadership & Development: Recruit, train, motivate, and manage service advisors, technicians, and support staff. Foster a positive work environment and build team morale. Conduct performance reviews and approve training. Reporting & Compliance: Report department performance and KPIs to senior management. Ensure compliance with manufacturer policies and industry regulations. Essential Skills & Qualifications: Strong leadership, business acumen, and analytical skills. Deep understanding of automotive after-sales business. Excellent communication and interpersonal skills. Experience in the automotive industry, preferably with Maruti Suzuki. Key Goals: Achieve service revenue targets. Maximize customer satisfaction (CSI) & retention. Enhance workshop efficiency and profitability. Maintain high employee satisfaction. Job Type: Full-time Pay: ₹80,000.00 - ₹100,000.00 per year Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
he EDP (Electronic Data Processing) Manager at a Maruti Suzuki dealership is responsible for overseeing all IT systems, managing the Dealer Management System (DMS), and ensuring accurate, real-time data and reporting across all departments. Job SummaryThe EDP Manager manages the dealership's IT infrastructure and data operations, ensuring seamless functioning in line with Maruti Suzuki's standards. This role involves maintaining data accuracy, supporting various departments with their IT needs, and generating critical business reports for management and the manufacturer. Key Responsibilities Dealer Management System (DMS) Operations: Manage the Maruti Suzuki DMS platform, ensuring real-time data updates, synchronization, and backups. Vehicle Billing & Inventory Control: Supervise vehicle invoicing and billing through the DMS, tracking stock location from yard to delivery, and ensuring accurate retail "punching" and verification. Corporate & Claim Handling: Responsible for processing corporate claims and schemes within the system as per MSIL (Maruti Suzuki India Limited) norms. Report Management: Generate and share daily, weekly, and monthly reports of vehicle retail, stock, and performance metrics (MIS reports) using MS Excel. IT Infrastructure & Support: Manage and maintain computer systems, hardware, servers, networking (LAN, Wi-Fi, routers), printers, and other IT equipment. Provide technical support and troubleshooting to all departments. Coordination & Liaison: Coordinate with all departments (Sales, Service, Insurance, Finance) for DMS and IT-related needs and serve as the liaison with the MSIL IT team for system integrations or updates. Data Integrity & Security: Ensure data integrity, confidentiality, and follow proper data security protocols, including regular data backups. Desired Profile Education: A graduate degree in Computer Science, IT, BCA, or MCA is often preferred. Experience: Minimum of 4-6 years of experience in EDP, IT, or DMS handling within an automobile dealership is typically required. Skills: Strong knowledge of MS Excel (VLOOKUP, Pivot, Macros), familiarity with Maruti Suzuki's specific DMS and corporate claim systems, strong data accuracy skills, and excellent troubleshooting abilities. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person