QUALITY CARE MANAGER

As a Quality Care Manager (QCM) at a Maruti dealership, your primary role is to uphold high customer satisfaction levels and product quality standards. Your responsibilities include managing customer complaints, conducting post-sale follow-ups, and ensuring adherence to company protocols. Key responsibilities: - Manage and resolve customer complaints to ensure a positive customer experience - Conduct post-sales follow-ups to address any outstanding issues and gather feedback - Maintain high product and service quality standards to achieve customer delight goals - Analyze quality indicators and conduct root cause analysis of complaints for continuous improvement - Handle administrative tasks related to the customer care department, including preparing the RC list, managing RTO work, and tracking customer information - Collaborate with sales and service teams to address customer-related issues promptly and effectively - Collect and analyze quality indicator reports, monitor customer feedback through daily and periodic reports, and ensure compliance with Sales and Operations Standards (SOS) Qualifications required: - Previous experience in customer service or quality assurance roles - Strong communication and problem-solving skills - Ability to work collaboratively with cross-functional teams - Proficiency in data analysis and reporting - Knowledge of automotive industry standards and practices Please note that this position is full-time and permanent, with benefits including cell phone reimbursement, health insurance, and Provident Fund. The work location is in person. As a Quality Care Manager (QCM) at a Maruti dealership, your primary role is to uphold high customer satisfaction levels and product quality standards. Your responsibilities include managing customer complaints, conducting post-sale follow-ups, and ensuring adherence to company protocols. Key responsibilities: - Manage and resolve customer complaints to ensure a positive customer experience - Conduct post-sales follow-ups to address any outstanding issues and gather feedback - Maintain high product and service quality standards to achieve customer delight goals - Analyze quality indicators and conduct root cause analysis of complaints for continuous improvement - Handle administrative tasks related to the customer care department, including preparing the RC list, managing RTO work, and tracking customer information - Collaborate with sales and service teams to address customer-related issues promptly and effectively - Collect and analyze quality indicator reports, monitor customer feedback through daily and periodic reports, and ensure compliance with Sales and Operations Standards (SOS) Qualifications required: - Previous experience in customer service or quality assurance roles - Strong communication and problem-solving skills - Ability to work collaboratively with cross-functional teams - Proficiency in data analysis and reporting - Knowledge of automotive industry standards and practices Please note that this position is full-time and permanent, with benefits including cell phone reimbursement, health insurance, and Provident Fund. The work location is in person.