Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in thane
>
Arpanna Motors
>
Service Advisor

Service Advisor

Arpanna Motors

3 - 8 years

0 Lacs

thane mumbai (all areas)

Posted:2 days ago| Platform:

Apply

Skills Required

advisory services service quality customer satisfaction customer complaints

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Service Advisor

Department: After-Sales / Service Location: Thane

Job Purpose:

To act as the bridge between customers and the workshop, ensuring smooth vehicle service operations by understanding customer concerns, preparing accurate job cards, coordinating repairs, and delivering vehicles with complete satisfaction.

Key Responsibilities:

Greet customers and understand their vehicle service/repair requirements.
Prepare job cards with accurate details of customer complaints and vehicle condition.
Provide cost estimates, service options, and get customer approval.
Coordinate with workshop technicians to ensure proper diagnosis and repairs.
Regularly update customers on the progress and additional requirements if any.
Conduct final inspection with the workshop team before vehicle delivery.
Explain the work carried out, final invoice, and maintenance tips to customers.
Handle customer queries, feedback, and resolve complaints effectively.
Maintain service records and ensure timely follow-up for repeat business.

Qualifications & Skills:

Graduate / Diploma in Automobile or Mechanical Engineering.
23 years experience as Service Advisor in automobile industry (preferred).
Strong knowledge of vehicle servicing, repair processes, and workshop systems.
Excellent communication, interpersonal, and customer-handling skills.
Basic computer knowledge (MS Office, DMS / CRM).
Ability to work under pressure with problem-solving attitude.

Key Performance Indicators (KPIs):

Customer satisfaction index (CSI).
Job card accuracy & quality of complaint capture.
Upselling of value-added services.
On-time delivery of vehicles.
Repeat business & customer retention.

Interested candidates may connect with Karan at 8169447471 or via email at hrd@arpanna.com.

More Jobs at Arpanna Motors

Procurement Specialist

Mumbai, Mumbai Suburban

2.0 - 7.0 yrs

INR 1 - 5 Lacs

Front Desk Executive And Receptionist

Mumbai Suburban

1.0 - 6.0 yrs

INR 1 - 5 Lacs

Sales Manager

mumbai

2.0 - 6.0 yrs

INR 3 - 4 Lacs

Account Executive

thane

2.0 - 7.0 yrs

INR 2 - 4 Lacs

Sales Consultant - Automobile Dealership

mumbai suburban, thane, mumbai (all areas)

1.0 - 6.0 yrs

INR 3 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.