Posted:7 hours ago|
Platform:
On-site
Full Time
The Service Advisor acts as the primary point of contact between customers and the service department. They are responsible for understanding customer needs, coordinating vehicle servicing, and ensuring excellent customer satisfaction throughout the service process.
Greet customers and understand their vehicle concerns and service requirements.
Prepare job cards and provide accurate estimates for service and repairs.
Coordinate with technicians to ensure timely completion of work.
Keep customers informed about repair status, costs, and delivery timelines.
Ensure all service documentation is complete and accurate.
Conduct post-service follow-ups to ensure customer satisfaction.
Promote additional services, accessories, and maintenance packages.
Handle customer complaints professionally and escalate when necessary.
Diploma/Degree in Automobile Engineering or related field.
Strong communication and interpersonal skills.
Knowledge of vehicle systems and maintenance processes.
Proficiency in MS Office and service management software (DMS).
Polite and professional demeanor.
Strong organizational and multitasking skills.
Attention to detail and accountability.
Team player with a proactive attitude.
GoldenJobs Placement Solutions Pvt Ltd
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