Customer Relationship Manager

Key Responsibilities:

• Engage with customers for delivery & fulfilment of pre-booked customer leads for Bank

KYC, onboarding & activation along with any other customer query on-site to customer.

• Effectively communicate the benefits and features of Niyo Global Forex Cards and other

cross sell products like International Travel Insurance, E-Sim, Forex Cash etc.

• Build and maintain positive relationships with customers to ensure service & generate

referrals for all products placements for which incentive can be earned.

• Actively participate in all trainings and stay updated on product knowledge & other know

how for lead status mapping, escalation for issues and other process of customer service.

Required Skills and Expertise:

1. Minimum of bachelors degree in any stream.

2. Excellent communication in English (& Hindi) with local language proficiency.

3. Interpersonal skills, with the ability to engage with HNI customers effectively.

4. Ability to work independently and as part of a team in a fast-paced environment.

5. Knowledge of any financial products sales & service will be an added advantage.

Other Requirements:

1. 0-3 Years in any service or sales industry with focus on customer facing deliverables.

2. Personal Two-Wheeler preferred. Local travel expenses reimbursed as per policy.

Benefits:

• Competitive salary and attractive incentive structure based on performance (not part of

Fixed CTC). Full time position on company’s payroll. In-City Field Joining.

• Company paid Group Medical Insurance, Personal Accident and Term Life Insurance.

• Comprehensive training programs to enhance sales skills and product knowledge.