488 Crm Management Jobs - Page 9

About PhonePe Group PhonePe is India s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Responsibilities Primary job is to coordinate with product, compliance and engineering teams to ensure smooth functioning of all CRM channels - PN, sms, VMN, email, Push, RCS, in-app banners & WhatsApp campaigns. Own the business relation with channel partners for PhonePe platforms - PhonePe, Share.Market, Indus Appstore & Pincode Benchmark our capabilities and performance against third party tools and companies globally and share learnings with internal teams Collaborate with product development teams to chart a product roadmap in line with business expectations Work on automating repetitive campaigns with tech ops and CRM ops team. Design workflows, triggers, and alerts to minimize manual tasks Develop and present reports on merchandising and CRM performance to stakeholders. Track and measure campaign effectiveness to maximize ROI, delivery & conversions Collaborate with cross-functional teams to create targeted marketing campaigns and promotions Required Experience & Skill set: Engineering/MBA degree from a Tier 1/2 college Proven experience (3+ years) in CRM (or related field such as Martech) in a consumer tech company Should have worked on one of the CRM platforms like Clevertap, Moengage etc. Basic understanding of how data engineering, analytical queries & product teams work in a tech company is a must. Strong analytical ability and logical reasoning Proficiency in Excel, Google Sheets, Slides, and Docs. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog . Life at PhonePe PhonePe in the news

The BD Assistant supports bidding processes, manages communication with clients, utilizes CRM tools to track progress, handles cold calling to generate leads, and assists in lead generation activities to drive business growth. Work from home Sales incentives Performance bonus

Responsibilities: * Develop & execute CRM strategies * Analyze customer data & insights * Manage customer relationships * Implement CRM solutions * Collaborate with sales team on lead generation

Job Title: Sales Executive DCAL Water Softener Location: Banjara Hills, Hyderabad (Work From Office) Job Type: Full-Time About the Company: DCAL Water Softener is a growing water treatment solutions provider based in Hyderabad. We specialize in advanced water softening systems that enhance water quality for homes and businesses. Key Responsibilities: Generate leads and convert them into sales. Explain product features and benefits to customers. Conduct site visits and product demonstrations. Follow up on inquiries and close sales deals. Maintain daily sales reports and customer data. Requirements: 1+ year of sales experience (water treatment or related field preferred). Strong communication and persuasion skills. Target-driven with a go-getter attitude. Fluency in English, Telugu, and Hindi is a plus. Benefits: Fixed salary + attractive incentives. Travel allowance for client visits. On-the-job product training and support. Role & responsibilities

Job Type: Full-time, Day Shift (9 AM to 6 PM IST) About the Role: We are seeking a highly motivated and results-driven Sales Development Specialist to join our team in Noida, India. In this role, you will be responsible for identifying, researching, and reaching out to potential leads in the Indian market. The goal is to qualify prospects and set up appointments for the sales team to generate Sales Qualified Leads (SQLs). If you're enthusiastic about building relationships, skilled in communication, and have a knack for connecting with decision-makers, this position is for you! Key Responsibilities: Research & Identify Leads: Identify target companies, decision-makers, and prospects using various tools and techniques. Outreach Activities: Conduct cold calls, emails, and engage via social media to initiate conversations and qualify leads. Qualify Leads: Understand potential client needs, qualify them based on predefined criteria, and generate Sales Qualified Leads (SQLs) for the sales team. Appointment Setting: Schedule calls and meetings between potential clients and the sales team. CRM Management: Update and manage lead data in CRM software, ensuring accuracy and proper follow-ups. Collaboration: Work closely with the sales and marketing teams to refine lead generation strategies. Achieve Targets: Consistently meet or exceed monthly targets of generating 5 SQLs per specialist. Required Skills and Experience: Experience: 2-4 years of proven experience in lead generation, sales development, or a related field, especially targeting the Indian market. Communication: Strong verbal and written communication skills in English. Cold Outreach: Proficiency in cold calling, emailing, and using social media for business outreach (LinkedIn, etc.). Research Skills: Ability to research and gather data on potential leads using lead generation tools like Lusha, ZoomInfo, etc. CRM Tools: Experience with CRM platforms (HubSpot, Salesforce, or Zoho CRM preferred). Target-Driven: Motivated to meet and exceed lead generation targets. Collaboration: Ability to work in a fast-paced team environment. Preferred Qualifications: Educational Background: Bachelor s degree in business, Marketing, Communications, or a related field. Industry Experience: Experience in the IT services or software solutions industry is a plus. Incentive & Benefits: Competitive salary package. Performance-Based Incentives . Growth Opportunities Training and development opportunities for career advancement.

Job Summary We are looking for Digital Marketing Specialist who should be high energy individual having Pleasing Personality and Good communication skills. Responsibilities and Duties Lead Management & Distribution through CRM to Sales Team. Excellent understanding of Digital Marketing Concepts & Online Reputation Management across all Social Media Platforms i.e. Facebook, Instagram, LinkedIn etc. Good Knowledge and Experience in Content Writing & Creation is mandatory. Manage and optimize Digital Marketing Campaigns across various platforms (such as Google, Facebook, Instagram etc.) to ensure maximum ROI. Collaborate with cross-functional teams, including Creative, Content, and Development teams, to develop and launch integrated marketing campaigns. Maintenance of the Company Website & Property Portals ensuring content is accurate and up-to-date. Required Experience and Qualifications Candidate should have minimum of 1-4 Years work experience in same Domain. Good communication skills (written and Oral). Good organizational skills and able to pay attention to detail. Immediate Joiners will be preferred

Vidyashilp University Hiring! Position: Senior Executive / Assistant Manager Experience: 5-6 years Domain: MIS | Business Analysis | LSQ (preferred) Responsibilities (Job Description): * Work confidently with complex data and systems * Collaborate with stakeholders to gather and understand business requirements * Coordinate with IT and departments to implement solutions aligned with business goals * Document business requirements, processes, and reports in detail * Prioritize initiatives based on strategic needs Preferred Skills and Qualifications: * Bachelors degree in IT or Computer Science (or equivalent) * 56 years of experience in Operations & Business Analysis or a related role * Strong communication skills, with the ability to work across all levels * Proficient in Microsoft applications; LSQ knowledge is an added advantage * Experienced in creating documentation and reports * Excellent planning and time management * Quick learner with adaptability to explore new applications Interested candidates can share their CV at: srikanth.bs@vidyashilp.com

Role & responsibilities Manage current business in the above market and ensure achievement of quarterly and annual order booking target, market penetration, CRM etc. Responsible for Business Development in civic bodies by building tenders and end to end sales in industrial markets. Understand market dynamics and keep track of competitor activities and provide input for product development / innovation based on market requirements. Provide accurate and timely reports using our Sales Software. Ensure all collectables such as (receivables, Retention money, EMD/SD/FDR, BGs, and TDS etc) are followed up and collected on time. Will handle at least 15-20 municipal key customers independently. He will be trained on our Industrial Business (IVC) so that he can capable for IVC Sales. Particularly for Bihar & Jharkhand & part of West Bengal. Preferred candidate profile Education - Diploma / BE/B-tech in Mechanical Electrical Engineering Experience - Minimum 5 years experience in Industrial sales / Capital Equipment sales / Municipal Sales etc. Preferably in government bodies and ULBs, local knowledge and regional Language. Skills & Knowledge : Commercial knowledge including tendering process, pricing GST, Excise, and other legislations relevant to business Co-ordination and follow up skills. Basic engineering/mechanical concepts relevant to our business

Role Overview We are seeking a dedicated CRM Administrator to manage and optimize our CRM system, ensuring it effectively supports our sales, marketing, and customer service teams. This role involves overseeing data integrity, user management, system integrations, and driving continuous improvements to enhance CRM performance and user experience. As part of our team, you will collaborate closely with key stakeholders to align the CRM system with business goals and ensure it delivers value to our organization. Key Responsibilities The CRM Administrator at NxtWave plays a critical role in maintaining and enhancing our CRM system, ensuring it meets the evolving needs of the business. Here is an expanded view of the key responsibilities this role entails: CRM System Configuration System Customization: Customize and configure the CRM system to align with the organization's sales, marketing, and customer service processes. Workflow Optimization: Set up and manage custom fields, workflows, and automations to optimize user experience and streamline business operations. Data Management Data Accuracy: Oversee the accuracy, integrity, and security of customer data within the CRM. Data Maintenance: Regularly update and maintain customer records, ensuring data cleanliness and consistency. Data Quality Assurance: Conduct data deduplication efforts to eliminate duplicate entries and maintain data quality. User Management User Administration: Administer user accounts within the CRM platform, assigning appropriate roles and access levels based on job functions. User Support: Provide ongoing support and guidance to users, helping them effectively utilize the CRM system. Training and Support Issue Resolution: Address user inquiries and troubleshoot issues related to CRM usage. User Training: Conduct training sessions to improve user adoption and proficiency in CRM tools, ensuring users can fully leverage the CRM's capabilities. Integration and Maintenance System Integration: Collaborate with relevant teams to integrate the CRM system with other business tools and applications, ensuring seamless data flow. System Maintenance: Regularly monitor system performance and conduct necessary maintenance tasks to ensure optimal functionality. Continuous Improvement Industry Trends: Stay informed about CRM best practices, industry trends, and system updates. System Optimization: Proactively identify opportunities for system optimization and improvements in CRM utilization. Compliance and Security Data Security: Ensure data security and compliance with industry regulations and organizational policies. Security Protocols: Implement data protection measures and monitor adherence to security protocols. Qualities We Value Detail-Oriented: Demonstrate meticulous attention to detail, ensuring data accuracy and system reliability. Problem Solver: Exhibit strong problem-solving skills, with the ability to troubleshoot issues and implement effective solutions. Collaborative: Work effectively with cross-functional teams, fostering a collaborative and supportive work environment. Adaptable: Thrive in a dynamic environment, adapting to changing priorities and embracing new challenges. Proactive: Take initiative and demonstrate a proactive approach to identifying and addressing system improvements. Effective Communicator: Communicate clearly and effectively, presenting information to both technical and non-technical stakeholders. Continuous Learner: Stay up to date with the latest CRM trends and technologies, continuously improving your skills. Qualifications Educational Background: Bachelors degree Experience: Preferably proven experience as a CRM Administrator or in a similar role. Interpersonal Skills: Strong communication and interpersonal skills. Skills (Not mandatory, but will be an added advantage) Foundational Skills CRM Configuration: Proficiency in configuring CRM systems, including customization of fields, workflows, and automation. Data Management: Strong understanding of data management principles, including data deduplication and data quality assurance. User Management: Experience in administering user accounts and managing access levels within a CRM platform. Technical Skills Data Integration: Familiarity with integrating CRM systems with other business tools and applications. CRM Tools: Experience with CRM software platforms (e.g., Salesforce, Zoho, Microsoft Dynamics). Technical Support: Ability to troubleshoot technical issues and provide user support. Why Work with Us? Career Development: Grow your career in a dynamic environment that offers opportunities for professional development and advancement. Innovative Environment: Join a team that values innovation and encourages continuous improvement. Impactful Role: Contribute to the success of our organization by ensuring our CRM system delivers value to our teams and customers. Collaborative Culture: Be part of a supportive and collaborative team that values diversity and inclusion. Additional Information Compensation: Competitive salary based on experience and qualifications. Work Location: Hyderabad Work Arrangement: Office Work Schedule: 6 Days a week Let's Build Something Amazing Together! If you're passionate about CRM systems and excited by the challenges of a dynamic work environment, we want to hear from you.

Role & responsibilities Job Title: Head Relationship Management Location: Hyderabad (with travel to project sites as required) Department: Customer Success / Community Relations (Business Development) Reporting To: Director Business Development Role Overview We are seeking a dynamic, empathetic, and charismatic professional to lead our Relationship Management function. This individual will be the face and voice of Organo to our community members building lasting bonds, resolving concerns with care, conducting meaningful engagements, and cultivating trust throughout the customer journey. This is not just a CRM role its a leadership position that blends PR, event management, hospitality, and emotional intelligence to create extraordinary customer experiences. Key Responsibilities Customer Engagement Build strong, personal relationships with Organo residents and buyers. Be the first point of contact for addressing queries, concerns, and feedback. Follow through on all issues until closure and ensure timely communication throughout. Community Management Design and implement community-building initiatives, events, and forums that foster trust, joy, and connection among residents. Celebrate milestones, festivals, and special occasions with the community in culturally inclusive and thoughtful ways. Customer Advocacy Serve as the voice of the customer within Organo, presenting actionable insights to product, delivery, and service teams. Maintain a log of recurring concerns to help improve systemic service quality. Public Relations & Representation Represent Organo in community meetings, social platforms, and external events. Handle sensitive situations with tact, diplomacy, and discretion. Team Leadership Build and lead a customer relationship team as the company scales. Instill a culture of empathy, promptness, and excellence in service delivery. Preferred candidate profile 712 years of experience in customer relationship management, hospitality, PR, or community engagement roles. Excellent communication skills in English and Telugu (spoken and written). Ability to listen deeply, communicate with empathy, and resolve issues calmly. Confident event host and planner – able to handle logistics, guest management, and on-ground coordination. Warm, approachable, and emotionally intelligent personality. Experience in high-value customer segments (luxury real estate, hospitality, lifestyle, or wellness brands preferred). Background in hospitality, premium real estate, or luxury lifestyle brands. A people’s person who naturally makes others feel heard, appreciated, and included. High integrity and trustworthiness in handling confidential or sensitive issues.

In Time Tec is an award-winning IT & software company. In Time Tec offers progressive software development services, enabling its clients to keep their brightest and most valuable talent focused on innovation. In Time Tec has a leadership team averaging 15 years in software/firmware R&D, and 20 years building onshore/offshore R&D teams. We are looking for rare talent to join us. People having a positive mindset and great organizational skills will be drawn to the position. Your capacity to take initiative and solve problems as they emerge, flexibility, and honesty, will be key factors for your success at In Time Tec. Job Overview:We are a luxury resort located in the United States, offering premium vacation experiences to travelers from around the world. We are looking for enthusiastic and results-driven sales professionals to join our offshore sales team based in India. This role is critical in helping us grow our customer base, increase bookings, and provide a top-tier guest experience from the first interaction. Roles and Responsibilities: Handle inbound and outbound calls, emails, and chat inquiries from potential US- based guests. Sell vacation packages and promote resort offerings such as accommodations, amenities, special events, and promotions. Build strong relationships with prospective customers to convert leads into bookings. Follow up with leads and maintain a CRM system to track interactions and sales performance. Meet or exceed monthly sales targets and performance KPIs. Work collaboratively with on-site US resort teams to ensure seamless guest experiences. Handle guest concerns or objections with professionalism and confidence. Stay updated on resort promotions, room availability, and pricing. Work night shifts aligned with US time zones (EST/PST). Qualifications & Skills: 1–3 years of sales or customer service experience (preferably in hospitality, travel, or BPO sectors. Strong spoken and written English communication skills. Proven ability to meet or exceed sales targets. Comfortable working night shifts aligned with US time zones. Familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus. Positive attitude, self-motivated, and goal-oriented. Ability to work independently in a remote/BPO environment. Roles and Responsibilities

The Sales Executive will be responsible for promoting and pitching Entertainment Solutions Brand Shoots and & for Live events. This will involve creating effective strategies, reaching out to potential clients, and managing the entire sales process from initial contact to closing deals. The Sales Executive will work closely with the talent and his team to ensure successful bookings and events. Skills & Knowledge: Proficiency in Verbal Communication and Cold Phone calling and emailing to secure deals with Clients. Drive sales through cold - calling, out-bound leads, email communications, LinkedIn, referrals and other direct marketing methods Usage of ZOHO CRM platforms, with a particular emphasis on Bigin, to manage and analyze customer interactions. Expertise in leveraging Whatsapp Business API, utilizing tools like AiSensy for automation, ensuring efficient client communication. In-depth understanding of LinkedIn as a Sales tool, tapping into its vast network for research, outreach, and deal closure. Familiarity with advanced Whatsapp Marketing strategies, harnessing its features to optimize sales conversions. Knowledge of video conferencing tools like Zoom or Microsoft Teams, crucial for virtual meetings and pitches in today's remote-working era. Awareness of influencer marketing platforms and strategies, given the nature of Rudraksh Singh's profession. Salary Range: 20,000 28,000/month depending on experience The role includes a performance-based incentive structure, offering a percentage of Net Sales generated beyond a defined threshold. This threshold will be set by the company, and the incentive applies to all deals directly handled by the Sales Executive.

Job Summary: 1. Ensure that the executives communicate consistently with the customers. 2. Ensure that customer queries are responded to satisfactorily. 3. Ensure escalation of the queries to self or superiors based on requirement. 4. Liaise with various departments to ensure that queries are clarified to satisfaction. 5. Ensure that the reports on outstanding are checked and action items are clarified. 6. Revamp processes to better productivity. 7. Customer experience and cost effectiveness. 8. Team building /people development/ goal alignment. 9. Transitioning /Building the operations for the organization. 10. Monitor day to day performance of the employees. 11. Provide market intelligence to the top management for specific locations based on information gathered facilitate project financial tracking. 12. Revenue generation & Upselling. 13. Handling the overall CRM activities from onboarding till possession. 14. Should have Experience in CRM Collection role. 15. Use of Customer Journey Mapping to chart out the entire customer life cycle, with keen focus on optimizing the service journey, Moments of truths. 16. Ensuring the highest standards of compliance and governance in all the documentation and closures of sales. Preferred candidate profile -Excellent client handling and relationship management skills -Strong follow-up and coordination abilities -Effective problem-solving and escalation management -High level of professionalism and adherence to corporate protocols. -Strong communication and interpersonal skills -Knowledge of RERA regulations and compliance -Proficient in CRM software and Microsoft Office Suite Perks and benefits

Role & responsibilities • Managing data and pipeline status on CRM • Updating meeting notes and other deal related data for investment bank team Take new initiatives and share ideas for reporting and managing data on CRM Ability to think critically and analyzing results Assist in database management, coordination with various stakeholders Excellent working knowledge of DealCloud CRM Manage project timelines and quality of deliverables in a manner to ensure high client satisfaction Demonstrate strength and flair in client/requester relationship building and management, information/knowledge needs assessment Conducting analysis & performing quality control check of the outgoing reports/packs Preferred candidate profile Bachelor of Tech or commerce or equivalent qualification 2+ years of experience in CRM data management, DealCloud preferred The candidate should have the ability to work independently Strong communication skills to engage with the client and managing workflow Good MS Office skills

Role & responsibilities Developing, planning and implementing B2B programs. Be the part of client relationship team to ensure that all project goals and objectives are met on time. Actively participate in strategic planning of quarterly/monthly activities. Planning/suggesting new promotions/campaigns and implementing. Building healthy relationships with clients and setting up efficient processes with reporting Market Research - Measuring the program against the defined metrics and pre-set objectives, taking participant feedback via questionnaire/survey, understanding the client business, competition mapping, and sharing the insight with client during the review. Using data competently i.e. understanding program metrics and providing recommendations from time to time. Preferred candidate profile Strategic thinking and execution/analytical bent of mind Pleasing personality and ability to create excellent relationships with the client Strong verbal and written communication skills Ability to handle multiple projects and tasks Team Player with good interpersonal skills Working knowledge of MS Excel, Word, and PowerPoint

JOB DESCRIPTION Job Title : Customer Relations Manager Function : Retail Department : Sales & CRM Location : Hyderabad Reporting to : Regional Sales Manager _____________________________________________________________________________ Job Summary: As a Customer Relationship Manager (CRM) your primary responsibility is to build and maintain strong relationships with customers to ensure their satisfaction and loyalty. You will play a crucial role in understanding customer needs, resolving any issues, and providing exceptional service throughout the entire customer journey. 1)Relationship Building: Develop and nurture relationships with new and existing customers. Understand customers' preferences, needs, and purchase patterns. Act as a trusted advisor to customers, offering guidance and suggestions on products and services. 2)Customer Service: Provide exceptional customer service by promptly responding to inquiries, concerns, and complaints. Ensure timely and accurate resolution of customer issues, coordinating with other departments as necessary. Handle escalated customer situations, demonstrating empathy and problem-solving skills. Proactively follow up with customers to ensure their satisfaction and address any outstanding concerns. 3)Customer Feedback and Data Analysis: Collect customer feedback and conduct surveys to gauge satisfaction levels. Analyze customer data and trends to identify areas for improvement in products and services. Provide feedback and suggestions to the management team to enhance the overall customer experience. 4)Industry Knowledge: Stay updated on the latest trends, developments, and competition within the industry. Attend industry events, conferences, and trade shows to network and expand knowledge. Critical Success Factor Excellent interpersonal and communication skills. Strong problem-solving and conflict resolution abilities. Detail-oriented with excellent organizational and time management skills. Proficiency in customer relationship management (CRM) software and Microsoft Office Suite Ability to work collaboratively in a team environment. Education & Experience Min Graduate / Bachelor's degree in business, marketing, or a related field (preferred). 1-4 Yrs of Proven experience in customer relationship management or a similar customer-facing role, preferably within the furniture industry / Retail /BPO

Responsibilities: * Manage customer relationships through CRM software * Maximize client satisfaction & retention rates * Drive customer acquisition & loyalty * Ensure timely resolution of issues Provident fund Annual bonus

As an LRM, you will be the first point of contact for potential solar customers, ensuring they move smoothly from interest to action. Your role focuses on: - Lead Management: Contact verified leads via phone/WhatsApp to confirm interest and schedule meetings with Solar Consultants (SCs). Scheduling: Coordinate with SCs to confirm availability and set meeting slots, aiming for 4 meetings per SC daily. CRM Updates: Record customer details and dispositions (e.g., Hot Lead, “Rescheduled”) accurately in the CRM system. Follow-Ups: Call customers post-meeting to confirm attendance and gather feedback, ensuring satisfaction. Query Handling: Address customer questions on solar benefits, pricing, or subsidies with clarity and confidence. Target Achievement: Meet conversion goals: 80% leads to scheduled meetings (C1), 85% scheduled to completed meetings (C2). Issue Reporting: Flag challenges (e.g., SC no-shows, customer cancellations) to Team Leaders for quick resolution. If Intrested Share CV's to 7731820889

Responsibilities: * Maintain customer satisfaction through timely resolutions * Manage client relationships using CRM software * Communicate effectively with clients and stakeholders * Drive Sales conversion Free meal Cafeteria Sales incentives

We are hiring "Sales Executive" for a premium Logistics Company based in Gurugram. Candidates with minimum 2 years of experience with logistics industry can apply. Job Title: Sales Executive Location: Gurgaon, Haryana Employment Type: Full-time Reports To: Sales Manager / Director of Sales Experience: Minimum 2 Years CTC: Upto 9 LPA Key Responsibilities: Develop and execute strategic sales plans to achieve targets. Identify and engage potential clients; research new market opportunities. Build and maintain strong customer relationships. Negotiate and finalize deals, especially with major clients. Track and analyze sales performance and provide actionable insights. Deliver solutions aligned with client needs in coordination with internal teams. Work closely with the marketing and product development teams to maintain brand alignment. Stay informed about new product launches and train team members accordingly. Maintain and update customer information in the CRM system. Requirements & Skills: Proven experience in sales, preferably in logistics or a related field. Strong negotiation, communication, and networking skills. Goal-oriented, adaptable, and proactive personality. Ability to work in a fast-paced environment and meet deadlines. Additional Information: Work Environment: Office-based role with frequent client visits/travel. Travel Allowances will be given. For further assistance contact/whatsapp : 9354909512 or write to pankhuri@gist.org.in

We are hiring "Sales Executive" for a premium Logistics Company based in Gurugram. Candidates with minimum 2 years of experience with logistics industry can apply. Job Title: Sales Executive Location: Gurgaon, Haryana Employment Type: Full-time Reports To: Sales Manager / Director of Sales Experience: Minimum 2 Years CTC: Upto 9 LPA Key Responsibilities: Develop and execute strategic sales plans to achieve targets. Identify and engage potential clients; research new market opportunities. Build and maintain strong customer relationships. Negotiate and finalize deals, especially with major clients. Track and analyze sales performance and provide actionable insights. Deliver solutions aligned with client needs in coordination with internal teams. Work closely with the marketing and product development teams to maintain brand alignment. Stay informed about new product launches and train team members accordingly. Maintain and update customer information in the CRM system. Requirements & Skills: Proven experience in sales, preferably in logistics or a related field. Strong negotiation, communication, and networking skills. Goal-oriented, adaptable, and proactive personality. Ability to work in a fast-paced environment and meet deadlines. Additional Information: Work Environment: Office-based role with frequent client visits/travel. Travel Allowances will be given. For further assistance contact/whatsapp : 9354909512 or write to pankhuri@gist.org.in

We are seeking a driven and self-motivated person to join our team in Mumbai. The Executive will be responsible to maintain customer progress data & follow up for disbursement, following up on payments with customers.

Job Title: Client Success & Operations Coordinator Location: Noida/Remote Shift Timings: EST (6PM-3AM IST) Profile Summary: We are looking to hire Client Success & Operations Coordinator with a strong track record in CRM management (HubSpot, SharePoint), client operations, and cross-functional coordination. Skilled in handling lead tracking, contract processes (DocuSign), client engagement (QARs, AARs, NPS/CSAT), and maintaining marketing assets such as case studies, testimonials, and collateral. Adept at ensuring data integrity, supporting internal communications, and driving operational efficiency across sales and client success functions. Key Responsibilities: 1. Sales & CRM Support Track and manage customer and referral partner leads; process commissions. Prepare initial drafts of RFP responses (under guidance). Maintain CRM: update deals, contacts, milestones, contracts, dashboards, and client tags. Support DocuSign processes for NDAs, MSAs, SOWs, and PSAs. Handle Direct Sourcing (DS) leads and follow up on payments. Create and manage SharePoint client folder templates. 2. Account Management & Client Operations Maintain and audit HubSpot contact records. Schedule and manage QAR/AAR meetings; coordinate internally and send reminders. Prepare for QARs by collecting PM inputs and updating CRM/BloomGrowth with key outcomes. Maintain clean MOMs from meetings (via Read.ai). Track and follow up on NPS/CSAT surveys and report completion rates. Support client gifting logistics (DOBs, addresses, office/remote status). Monitor hours for maintenance projects and assist with timesheet collection. Notify clients of India holidays. 3. Marketing & Communication Support Manage and map reviews, testimonials, and case studies to relevant services. Track opportunities for new client reviews and testimonials. Assist in creating and updating case studies (initiate during QARs; use AI for contract checks). Maintain accurate and approved logos by industry for web and presentations. Clean and update HubSpot and ensure clients are subscribed to newsletters. Maintain and update sales collateral, master company deck, and KPI dashboards.

Role CUSTOMER RELATIONSHIP MANAGER Reports to: Head of Marketing Team: Works with Sales Executives, Digital Marketing, & Customer Support Location: Corporate Office (NAGPUR) / Retail Stores Role Overview: The Customer Relationship Manager (CRM) will be responsible for building strong customer relationships, enhancing loyalty, and driving repeat sales. They will focus on personalized communication, managing high-value clients (HNI customers), handling feedback, and executing loyalty programs to enhance customer retention in both offline and online jewellery sales. Key Responsibilities: 1. Customer Acquisition and Retention Connecting with leads from Digital marketing and acquiring new customers Converting the leads to visits at our stores to increase footfalls Converting leads to sales for online stores 2. Customer Engagement & Relationship Building Develop long-term relationships with existing and new customers, ensuring a high level of satisfaction. Engage with High-Net-Worth Individuals (HNIs) and VIP clients for personalized service. Create tailored offers and exclusive experiences for repeat customers. 3. Customer Loyalty & Retention Manage and execute loyalty programs to encourage repeat purchases. Ensure effective communication via calls, emails, WhatsApp, and SMS for festivals, anniversaries, birthdays, and special occasions. Track and improve customer satisfaction (CSAT) and Net Promoter Score (NPS). 4. Sales Support & Upselling Work closely with the sales team to drive repeat purchases through relationship-based selling. Identify cross-selling and upselling opportunities (e.g., offering matching jewellery sets). Maintain customer purchase history to suggest new designs based on preferences. 5. Handling Customer Queries & Complaints Address and resolve customer grievances effectively, ensuring timely redressal. Work with store managers and digital teams to ensure a seamless customer experience. Implement strategies to convert negative feedback into positive experiences. 6. CRM Database Management Maintain an updated database of all customers, including contact details, purchase history, and preferences. Segment customers for targeted marketing campaigns (e.g., bridal jewellery promotions, festive offers).Utilize CRM software to track and analyze customer interactions. 7. Events & Personalized Customer Experiences Organize exclusive events, private shopping experiences, and jewellery previews for VIP clients. Coordinate personalized gifting ideas for loyal customers. Work with the marketing team to invite customers for new collection launches. 8. Online & Offline Customer Experience Management Ensure a seamless experience between physical store visits and online interactions. Monitor and improve post-purchase services, including packaging, delivery, and after-sales support. Implement referral programs to encourage word-of-mouth marketing. Key Performance Indicators (KPIs) for CRM KPI Measurement Metric New Customer Acquisition New customers acquired through calling both offline and Online leads Leads to conversion ratio Customer Retention Rate % of repeat customers vs. total customers No. of Gold Plans booked Net Promoter Score (NPS) Customer survey feedback on brand loyalty No. do diamond plans booked Customer Satisfaction Score (CSAT) Survey ratings & feedback Repeat customers number Repeat Purchase Rate No. of returning customers per month Amount of repeat purchases Loyalty Program Enrollment % increase in loyalty memberships No. of feedback collected HNI Customer Engagement No. of personal interactions, event attendance Upsell & Cross-Sell Revenue Additional sales generated through personalized offers Response Time for Queries Average time taken to respond to customer complaints Customer Database Growth No. of new contacts added with complete details Customer Referral Conversion No. of new customers through existing customer referrals

Responsibilities: Assist in planning and executing marketing campaigns (online and offline). Conduct market research to identify trends, customer needs, and competitor activities. Coordinate with design and content teams for promotional materials, advertisements, and social media content. Manage and monitor social media platforms and marketing efforts. Track campaign performance and generate reports with insights and recommendations. Maintain and update marketing databases and CRM tools. Support sales team with marketing collateral and lead generation strategies. Mass Mailing & Cold Calling