Billing & Accounts Officer (UAE & North America) 📊💰🌍 (B2B SaaS | Accounts Receivable | Financial Operations | Bilingual Arabic, Urdu, Hindi | Remote)

Goodwork is recruiting for a Canadian-based IoT SaaS company specializing in fleet management and telematics solutions.

What makes this opportunity interesting?

• 🇨🇦 Canadian IoT company serving 3,000+ customers globally with solutions in 3+ million vehicles across multiple continents
• 🌍 Dual-region responsibility supporting both UAE operations and Canadian finance team - unique exposure to international business operations
• 💬 Direct customer interaction managing billing inquiries across diverse markets from government entities to Fortune 500 companies like PepsiCo and Emirates Airlines

About the Company

We’re a multi-brand organization providing advanced fleet management software, hardware, and consulting solutions that drive efficiency and profitability for fleet and field service companies worldwide.

Our comprehensive approach combines GPS tracking, sensors, and cameras with scalable IoT SaaS software platforms, custom software development, and marketplace integrations. 

Our mission is to truly understand our customers' business needs and implement solutions that address pain points effectively, making fleets safer, more efficient, and more profitable.

We serve a broad spectrum of fleet operations globally, from large enterprises like PepsiCo and Emirates Airlines to government entities and various businesses across waste management, transportation, emergency services, and more.

Established in 2010, we've experienced remarkable growth, now serving over 3,000 customers with our solutions operational in over 3 million vehicles globally.

OUR COMPANY VALUES

• 👑 Customer First:

  We prioritize customers and their success in everything we do.

• ⚡Speed & Impact:

  We act quickly but always with purpose and measurable results.

• 🔧 Own It:

   We take full responsibility and solve problems proactively.

• 🤝 Trust & Integrity:

  We build trust through honesty, transparency, and ethical behaviour.

• 🔁 Learn & Adapt:

   We embrace continuous learning and stay flexible in a changing world.

• 🤜🤛 Stronger Together:

  We achieve more through teamwork and collaboration.

We're a team of 120 employees in a hybrid global work environment with headquarters in Toronto, branches in Dubai, New York, and Mexico City, and a remote team scattered across the world. We pride ourselves on long employee retention rates and a strong sense of unity despite geographical distances.

​​We're transitioning to an agile pod framework comprised of Tribes (strategic groupings aligned toward business missions), Chapters (functional groups ensuring quality and development), and Pods (small, cross-functional teams delivering specific outcomes). Each pod is agile, outcome-oriented, and empowered to make day-to-day decisions within its domain. 

Our culture prioritizes customer satisfaction and sales results while fostering continuous self-improvement through regular evaluations and open communication with leadership. We believe in balancing dedication to work with personal well-being, allowing team members to end their day with a clear mind, confident in their contributions and ready to put on their superhero capes the next day to tackle new challenges.

About the Role

remote Billing & Accounts Officer

In this role, you'll split your time between UAE billing operations (3 hours daily) and Canadian finance support (5 hours daily), handling everything from customer invoicing and collections to technical billing audits and vendor coordination. You'll work with the same platforms and systems across both regions, ensuring consistency while gaining exposure to diverse customer bases including government entities, Fortune 500 companies, and international markets.

This position is strategically designed to support our UAE expansion while leveraging our established Canadian operations team. Since our Dubai office currently has limited finance operations, you'll provide essential on-ground MENA support while connecting with our global finance team in Canada. The role offers significant professional growth through exposure to complex billing scenarios, high-volume data management, and international business operations that will accelerate your finance career.

Our IDEAL CANDIDATE

Your performance will be measured by AR ticket resolution speed, on-time recurring invoice processing, receivables maintained under 45 days, and timely completion of monthly closures and weekly bank reconciliations.

You'll be part of the Finance & Strategy tribe, in the Finance Operations & Bookkeeping pod. You'll collaborate with the UAE Operations team. This position reports directly to both the Finance Manager & Project Manager (UAE) and Billing Manager (Canada).

You'll be doing things like:

UAE Entity (3 hours daily):

• Billing & Collections:

  Issue invoices in Zoho Books; follow up on overdue accounts via email and phone; collect payments and update records; verify subscription billing accuracy

• Financial Operations:

  Complete weekly bank reconciliations; verify vendor bills for compliance; handle VAT calculations and returns; coordinate account transfers between entities during restructuring

• Operations Support:

  Track installer jobs and mileage; create purchase orders; process hardware paperwork; follow up with vendors on orders; support inventory management and logistics coordination

Canadian Entities (5 hours daily):

• Billing Systems & Audits:

  Conduct technical audits of subscription billing systems; verify recurring customer profiles before automated invoicing; review high-volume invoice accuracy for 10,000+ customer records; ensure compliance with North American billing standards

• Customer Service & Collections:

  Handle AR follow-ups for US, Canadian, and government accounts; resolve billing inquiries professionally; manage disputes and escalations; maintain customer relationships

• Process & Development:

  Process hardware invoices; support billing team projects; contribute to process improvements; handle assigned billing department tasks; gain exposure to complex billing scenarios that accelerate professional growth

Skills & Qualifications

• 3-5 years of prior experience in roles like Billing Specialist, Accounts Receivable Specialist, Finance Associate, Accounts Payable Specialist, or related.
• Advanced Excel proficiency with large datasets (10,000+ rows)
• Strong understanding of bank reconciliation and vendor invoice verification
• Experience with recurring billing systems and subscription-based models
• Excellent English communication skills for phone calls and customer interactions
• Strong customer service skills with empathy for challenging situations
• Self-starter mentality with ability to take ownership and work independently
• Strong attention to detail across multiple entities and time zones
• Technology proficient with ability to learn new systems quickly
• Ability to coordinate effectively with cross-border teams

Bonus if you also have:

• Knowledge of UAE VAT regulations and international billing practices
• B2B SaaS, telematics, fleet management, or IoT platform experience
• Bilingual capabilities in Arabic-English or knowledge of Hindi/Urdu
• Experience with hardware invoicing and logistics/inventory management
• Knowledge of BI analytical tools (Power BI, Looker Studio)
• Experience with AI tools for finance automation
• Familiarity with our tools: Zoho One (Zoho CRM, Books, Expense, Inventory), custom portals

Position Details

• Working Hours:

  Fixed - 2PM-11PM UAE time with 1-hour break (9-hour shift)

• Full-time vs Part-time:

  Full-time (40 hours/week)

• Education:

  Bachelor's degree in Accounting, Finance, Economics, or related field (ACCA certification is a plus)

• Level:

  Intermediate (3-5 years of relevant work experience)

• Compensation:

  ~CAD $941–1,000 (INR 60K–64K)/month, based on experience and region. Sctured as a Consultant Agreement (independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance.

• Location:

  Remote

Benefits of working with us:

• 🚀 Work directly with a forward-thinking international IoT company
• 🏡 Work from the comfort of your home
• 🏆 Incredibly talented teammates in agile pod framework
• 🧘🏾‍♀️ Work-life balance: 8 hours a day plus breaks, 5 days a week
• 💰 Above-market compensation anchored to Canadian dollar
• 💻 Remote-first company culture with global team
• 🧠 Lots of learning & growth opportunities in expanding markets
• 🌴 Paid vacations and Canadian public holidays
• 🩺 Medical benefits reimbursement
• 💻 Hardware credit allowance
• 🤖 Work with cutting-edge AI tools and automation platforms
• 🌍 Global impact across 3+ million vehicles and 3,000+ customers worldwide
• 🔍 Make strategic decisions that directly impact business growth
• ⚡ Contribute to scalable finance operations in fast-paced international environment

Not sure you meet all the requirements? Apply anyway! We value diverse experiences and hire for potential.

If you don't hear back within 4 weeks, assume you weren't selected, but Goodwork may still reach out about other remote roles.

For any questions, reach out to us here: hello@usegoodwork.com.