Goodwork is recruiting for an American-based fintech startup that's revolutionizing how families build generational wealth. What makes this opportunity interesting? 🚀 Join a well-funded US fintech startup revolutionizing generational wealth building 🤝 Work directly with a successful Founder who has previously scaled and exited a tech company 🎯 Own critical initiatives across Founder support, operations, and customer success with real impact About the Company We’re a mission-driven fintech startup addressing a defining challenge: we’re the first generation to be financially worse off than our parents. Our mission: to empower families to build generational wealth together through innovative, automated investing. We're building the first multiplayer finance platform that helps families build generational wealth together through automated investing. Our web and mobile platform simplifies investing with fully managed portfolios, automated contributions, rollovers, and transparent pricing. By combining the benefits of education savings and retirement planning, we make it easier for families to secure their children’s financial futures. In addition to our direct-to-consumer platform, we offer a B2B API, enabling partners to seamlessly integrate our investment products into their ecosystems. We operate a fully managed back office with U.S. and Canadian subsidiaries, ensuring compliance and secure fund management through a trusted broker and custodian. We serve forward-thinking professionals across the United States (with plans to expand globally), with a focus on parents and parents-to-be. Nearly 40% of our users start investing before their children are born, or shortly after, demonstrating a strong commitment to early financial planning. We’ve raised $2.5M in pre-seed funding, are backed by advisors from Monzo, Betterment, and Acorns, and are on track to help families invest over $700M. Our founding team has previously built and scaled a successful fintech startup to 400 employees, and our work has been featured in major publications like Forbes and Yahoo Finance. OUR COMPANY VALUES guide our team and shape our culture: 🎯 Make an Impact: Focus on why we're building and what matters most 🤝 Be Human First: Lead with empathy and meet users where they are 🧠 Achieve Excellence Through Intelligence: Take the smart path using cutting-edge tools ⚡ Move Fast & Build to Last: Make thoughtful decisions that stand the test of time 💭 Ask the Tough Questions: Challenge assumptions and drive innovation 🌍 Include Everyone: Create a great environment for both users and team members We're a fully remote organization with 7 teammates (soon to be 8 👋), including engineering, compliance, operations, marketing and executive support teams. Our team is distributed across Canada, the US, Nigeria and India, with headquarters in the Boston area. Our culture is fast-paced and data-driven. We “drink from the firehose” – consuming large amounts of information and ramping up quickly on new areas. Everyone contributes through independent analysis while maintaining strong alignment through regular collaboration. We deeply value customer empathy and defend user priorities at all costs. About the Role We're looking for a remote Startup Operations Lead to serve as the right hand to our Founder/CEO , driving key initiatives and scaling operations. You'll help achieve our ambitious 2025 goals by taking ownership of critical workstreams that currently demand the Founder ’s attention. In this role, you'll provide executive support that enables the Founder to focus on strategic priorities. You'll manage high-impact projects across operations, customer success, and partnerships while maintaining inbox zero across multiple business areas—ensuring nothing falls through the cracks and helping us scale efficiently. You'll gain significant visibility across the entire business with direct access to leadership. This opportunity allows you to shape the trajectory of a well-funded fintech startup alongside a Founder who has previously scaled and exited a company. You're joining at an exciting inflection point as we execute aggressive growth plans for 2025 and beyond. Our IDEAL CANDIDATE brings 3-5 years of experience in Operations, Chief of Staff/Executive Assistant, Project Management, or Customer Success roles. You excel at juggling multiple priorities in fast-paced environments and derive energy from solving complex challenges. You combine analytical precision with exceptional organizational skills, while maintaining genuine empathy for user needs. Your clear communication enables effective collaboration with stakeholders at all levels, and your entrepreneurial drive pushes you to take initiative without waiting for direction. Above all, you share our passion for helping families build financial security and are eager to work alongside our Founder to realize this vision. Your performance will be measured by maintaining inbox zero across multiple business areas (this is primary), completing all deliverables on time, providing clear project visibility, and driving metrics in the right direction across all initiatives. You'll collaborate closely with the entire team, investors, partners and customers. This position reports directly to and works closely with the Founder/CEO . You’ll be doing things like: Strategic Operations & Founder Support: Managing inbox zero across multiple business areas; administering investor relations and cap tables; preparing the Founder/CEO for speaking engagements and stakeholder meetings; coordinating partnerships and program applications; reconciling financial documentation; prioritizing the Founder/CEO’s workload; ensuring prompt follow-up on commitments; managing calendars effectively; facilitating productive meetings; creating systems that reduce administrative burden; identifying and mitigating potential roadblocks. B2B Sales Support & Partner Onboarding Supporting the full sales lifecycle; documenting action items during partner calls; coordinating technical integrations and compliance processes; implementing design deliverables and flow charts; managing partnership operations; ensuring cross-team alignment; crafting professional communications; developing presentation materials; maintaining clear decision records; translating technical concepts for diverse audiences. Customer Success: Managing the Intercom platform; handling support inquiries via text channels; coordinating technical issues and account processes; escalating urgent matters appropriately; documenting issues systematically; converting customer feedback into product improvements; implementing preventative support solutions; streamlining internal communications; advocating for user priorities; creating efficient documentation; organizing digital resources. Skills & Qualifications 3-5 years of experience in Operations, Executive Assistant, Chief of Staff, Project Management, or Customer Success roles. Proven ability to manage multiple competing priorities in fast-paced environments Analytical mindset with experience translating data into actionable insights Advanced project management skills with exceptional organizational capabilities Demonstrated customer service expertise with efficient inbox management Quick adoption of new technologies and digital tools Experience coordinating cross-functional teams and tracking deliverables Ability to create and maintain documentation and systematic processes Clear, concise communication across written and verbal channels Strategic thinking with ability to drive initiatives independently Effective stakeholder management at all organizational levels Strong user empathy with commitment to customer satisfaction Action-oriented mindset with entrepreneurial problem-solving approach Adaptability and comfort with ambiguity in a startup environment Attention to detail while maintaining big-picture awareness Bonus if you also have: Prior experience in user research, fintech, financial services, or legal fields A strong eye for design and creativity Experience with or a keen interest in VC-funded startups Familiarity with investment products and financial instruments (e.g., Roth IRA, 529 plans) Familiarity with our tools: Slack, Google Workspace, Mixpanel, Intercom, Customer.io Position Details Working Hours: Fixed to start: 7AM-3PM ET or 9AM-5pm ET, with occasional weekend flexibility for emergencies. Our team is committed to getting the job done together. Employment Type: Full-time (40+ hours/week), Exclusivity Preferred Education: MBA or equivalent professional experience Level: Intermediate (3-5 years of relevant work experience) Compensation: ~USD $1,080–$1,380 ( 90K–115K INR), based on experience and region. Structured as a Consultant Agreement (independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance. Benefits of working with us: 🚀 High-impact role at an ambitious startup 🏡 Fully remote work environment 🏆 Collaborative team of elite startup tech professionals 🧠 Significant learning and growth opportunities 💡 Shape the direction of a fast-growing company 👥 Direct access to leadership 📈 Career development support and regular check-ins 🎯 Build something meaningful with high project visibility 🧘‍♂️ Focus on psychological safety and wellbeing 🌱 Mold your career path in a growth-focused organization Not sure you meet all the requirements? Apply anyway! We value diverse experiences and hire for potential. If you don't hear back within 4 weeks, assume you weren't selected, but Goodwork may still reach out about other remote roles. — Additional keywords: remote executive support, startup operations job, fintech executive assistant, founder right hand, remote chief of staff, operations coordinator remote, executive operations specialist, startup admin support, remote customer success, remote founder operations, operational efficiency expert, inbox zero specialist, executive calendar management, startup partner management, virtual executive assistant Show more Show less

Goodwork is recruiting for a Canadian-based financial services organization with twin business lines in tax services and nonprofit financial management. What makes this opportunity interesting? 👥 Two positions available: Lead real estate tax optimization OR manage nonprofit financials 🇨🇦 Fully remote role with an established Canadian company led by seasoned entrepreneurs 🪜 Clear advancement path from hands-on accounting to production team leadership About the Company We're two complementary financial services businesses focusing on tax optimization for real estate investors and CFO services for nonprofit organizations. Our mission: to empower Canadians on their financial journeys through expert guidance, education, and strategic support. Our tax services business, established in 2014, specializes in tax optimization for real estate investors and professionals. We transform complex tax situations into strategic advantages through comprehensive planning, cross-border solutions, and personalized financial roadmaps. Our nonprofit services business, with over 20 years of experience, delivers specialized CFO services and financial guidance to organizations throughout Ottawa and Toronto, helping purpose-driven entities achieve their missions through sound financial management. Across our portfolio, we've served 350+ clients while building substantial educational resources, including a tax newsletter reaching 19,000+ subscribers and a YouTube channel with 34,000+ followers, demonstrating our commitment to democratizing financial knowledge. OUR COMPANY VALUES guide our team and shape our culture: 🚀 Growth Mindset: Embrace improvement, continuously learn and seek best practices 🤝 Customer First: Go above and beyond for those we serve with exceptional care 💯 Take Ownership: Act with integrity, take responsibility, and do the right thing 💪 Work Hard, Play Hard: Pursue excellence with passion while maintaining balance 🌟 Make Impact: Leave things better than we found them and create lasting value We're a hybrid organization with 16-22 teammates across our businesses, including accountants, admin staff, and marketing professionals. Our teams are primarily based in the Greater Toronto Area with some remote team members in Ottawa and Calgary. Our culture emphasizes "getting sh*t done" while maintaining work-life balance. We host regular team events from pickleball games to community service activities, building strong relationships even with our remote team members. About the Role We're looking for two remote Accounting Managers to lead production for our tax services and nonprofit businesses. These key roles will alleviate capacity constraints during tax season, ensure consistent financial management for nonprofit clients, and create bandwidth for business growth. In these positions, you'll manage comprehensive accounting functions including client documentation, tax preparation, financial statement compilation, detailed bookkeeping, and quality control. You'll start as an individual contributor to master our systems and Canadian tax requirements, then progress to reviewing work, training team members, and ultimately leading a production team. Each role has distinct focus areas while sharing core responsibilities. The tax services position centers on high-volume tax return preparation with seasonal intensity, while the nonprofit position involves ongoing bookkeeping and financial reporting for dedicated clients. Both positions offer clear advancement paths, with opportunities to develop leadership skills and potentially transition into client-facing responsibilities. Our IDEAL CANDIDATE brings 6+ years of experience in accounting management and tax preparation. You have strong technical skills with Canadian tax regulations and accounting principles, allowing you to handle multiple files efficiently during busy periods. You're exceptionally detail-oriented while maintaining productivity, meeting our target of 5-6 files weekly during tax season. You're a proactive communicator who speaks up when spotting issues or improvement opportunities, and your commitment to continuous learning keeps you current with tax laws and new software. Your efficiency helps us manage capacity constraints during our critical tax season while giving us flexibility to pursue new clients through RFPs and business development initiatives. Your performance will be measured by work quality, turnaround time, processing volume, effective team communication, responsiveness to client needs, and demonstrated mastery of Canadian tax principles. You'll collaborate with our local client-facing General Accountant , Chief of Staff , CFO s, Accountants , and Bookkeepers . This position reports directly to our General Accountant or Chief of Staff, depending on the business line you’re placed on. You’ll be doing things like: Core Responsibilities (Both Positions): Quality Review Management: Reviewing team members' work for accuracy and compliance; implementing standardized review procedures; identifying common errors and creating preventative processes; escalating complex issues appropriately Team Development: Training new team members on processes and software; developing standardized operating procedures; managing accounting staff; tracking productivity metrics; prioritizing workloads during peak periods Process Improvement: Identifying workflow inefficiencies; recommending software solutions; creating templates to increase productivity; streamlining file management; suggesting automation opportunities Communication: Proactively addressing roadblocks; ensuring smooth handoffs between team members; documenting processes thoroughly; maintaining clear communication with management Position-Specific Responsibilities: For Tax Services (Position 1): Tax Return Preparation: Organizing documentation for CRA compliance; preparing personal, corporate, and trust returns; handling US tax filings; completing 5-6 files weekly during tax season; staying current with Canadian tax laws Financial Statement Compilation: Creating compilation engagement statements; reconciling accounts; preparing journal entries; ensuring proper treatment of real estate transactions; validating supporting documentation Detailed Bookkeeping: Attaching bank statements and supporting documents; transforming "shoebox" information into meaningful records; performing bookkeeping using Excel; ensuring proper transaction categorization Technical Tool Proficiency: Using CaseWare for document management; utilizing Intuit Profile for tax preparation; managing books through QuickBooks Online; creating efficient Excel workbooks For Nonprofit Services (Position 2): Nonprofit Financial Management: Managing bookkeeping for 2-3 clients simultaneously; processing invoices and monitoring AR/AP; applying source deduction rules; preparing month-end and year-end reports; responding to auditor inquiries Financial Reporting: Creating internal reports for nonprofit executives; reconciling accounts; monitoring budget variances; preparing board meeting statements; ensuring compliance with nonprofit accounting standards Transaction Processing: Issuing invoices and checking receivables; entering payments for approval; handling transactions according to client needs; maintaining detailed documentation Specialized Nonprofit Tools: Working with payment platforms (Payworks, ADP); utilizing nonprofit-specific accounting systems; providing auditor documentation; adapting to client software requirements Skills & Qualifications 6+ years of prior experience in roles like Accounting Manager, Senior Accountant, or Accounting Supervisor Professional accounting designation (CPA, ACCA, or equivalent) Strong understanding of Canadian accounting principles and tax regulations Proficiency with Excel and accounting software platforms Experience managing and reviewing others' work Expert preparation of compilation engagements and financial statements Comprehensive knowledge of personal and corporate tax filing requirements Advanced bookkeeping and general ledger reconciliation abilities Proven experience with full-cycle accounting processes Exceptional attention to detail while maintaining efficiency Proactive communication and problem-solving approach Strong ability to prioritize competing demands and meet deadlines Confidence to identify issues and suggest process improvements Bonus if you also have: 3-5 years of Canadian tax experience US tax experience QuickBooks Pro Advisor certification or bookkeeping certificates Experience with nonprofit accounting and reporting Familiarity with our tools: CaseWare, Intuit Profile, QuickBooks Online, Excel, Sage, Hubdoc, Dext, Payworks, Wagepoint, ADP, Ceridian, Plooto, RBC PayEdge, Karbon (for time tracking and client management), Google Workspace. Position Details Working Hours: Fixed, between 8AM-4PM EST (Toronto time). Employment Type: Full-time (40 hours/week), with occasional overtime during busy season. Exclusivity Preferred Education: Bachelor's degree in Accounting, Finance, or related field plus CPA, ACCA designation, or equivalent professional certification required Level: Senior (6+ years of relevant work experience). Compensation: ~ CAD $1,647–$1,893 (100K–115K INR), based on experience and region. Structured as a Consultant Agreement (independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance. Benefits of working with us: 🚀 Work directly with forward-thinking entrepreneurs across two established businesses 🏡 Work from the comfort of your home 🏆 Collaborate with incredibly talented teammates 💰 Above-market compensation 💻 Remote-first company culture 💎 Gain valuable insights into wealth building strategies ⭐ Regular gestures of appreciation for our staff 🌎 Join a global team that values diverse perspectives Not sure you meet all the requirements? Apply anyway! We value diverse experiences and hire for potential. Show more Show less

Goodwork is recruiting for an American-based catastrophic injury law firm. What makes this opportunity interesting? 🏆 Join a firm that transforms lives with landmark victories for catastrophic injury victims 📰 Work directly with high-profile mass tort litigation that makes national headlines 🛡️ Be part of a mission-driven team that levels the playing field against corporate giants About the Company We're a plaintiff's catastrophic contingency fee law firm with specialized units in mass tort, tobacco litigation, and medical malpractice. Our mission, echoing our founder's guiding principle: "to win the case that can't be won, for the family who can't afford to lose." Unlike traditional personal injury firms, we exclusively handle catastrophic injury and wrongful death cases. We prepare every case for trial, recognizing that clients with devastating injuries have fundamentally different needs than those with moderate injuries. Our trial lawyers fully litigate each matter with unwavering dedication. Our clients are individuals across the United States fighting David vs. Goliath battles against powerful corporations. We level the playing field in these underdog contests, representing people—never companies. Rather than focusing on personal injury, we deliver personal victory—helping clients reclaim their lives when justice is finally served. Our landmark victories include $300 million against Philip Morris, $82 million against tobacco companies, $60 million against General Motors, and $27 million for a pressure cooker explosion. Named " Personal Injury Law Firm of the Year " three consecutive years, we're featured on CNN, CBS News, and recognized by Best Lawyers, Super Lawyers, and U.S. News & World Report. OUR COMPANY VALUES guide our team and shape our culture: 🏆 All Hands on Deck: We win as a team. Step up for colleagues regardless of formal role boundaries. ⚡ Walk Fast: The work we do MATTERS. Stay organized, prioritize effectively, and advance cases daily. 🔥 Drive All Night: Do whatever it takes. Our commitment exceeds expectations—that's our competitive edge. ✨ Stand Out: Leave a lasting impression. Create exceptional client experiences through meticulous work. 🔍 Don't Forget the Basics: Master the details. In our cases, a single oversight can change someone's life. We're a fully remote organization with 50-60 professionals working in nimble, high-performing teams of 3-8 people. Headquartered in Fort Lauderdale, Florida, our talent spans across the United States—with attorneys in California and Chicago—plus international team members in the Philippines and Pakistan. Our environment isn't about making money—it's about saving lives. We handle catastrophic cases where the stakes couldn't be higher, creating an intensity and purpose we embrace. Every detail matters profoundly; even a single typo can affect a client's outcome. This creates a workplace where your contribution directly changes lives, offering a sense of purpose rarely found elsewhere. About the Role We're looking for a remote Mass Tort Paralegal to serve as the organizational cornerstone of our elite trial team. At our firm, paralegals aren't just support staff—they're the stars who make victories possible in our most challenging cases. In this role, you'll effectively manage approximately 100 cases across six different mass torts, maintaining precise control over intricate deadlines, critical documents, and vital client communications. Your exceptional organizational talents will ensure complex litigation progresses seamlessly while building trust with clients facing life-altering circumstances. Working directly with a California-based attorney in an agile, high-impact team, you'll navigate the sophisticated landscape of multi-district litigation with both precision and adaptability. Your ability to maintain perfect order amid the inherent chaos of mass tort litigation will directly impact people's lives. Our IDEAL CANDIDATE brings 4+ years of experience in mass tort paralegal roles, multi-district litigation support, or equivalent legal positions. You thrive amid complexity—anticipating issues before they arise, adjusting to unexpected developments, and consistently advancing cases toward successful resolutions. You connect with clients compassionately, making them feel heard and protected during their most vulnerable moments. Beyond technical excellence, you value the shared accomplishment of winning hard-fought cases and the camaraderie that develops when working alongside professionals united by a meaningful purpose. Your performance will be measured by how seamlessly you integrate with your supervising attorney, consistently meet deadlines, and proactively prevent issues before they arise. You'll be on our Mass Tort attorney team. This position reports directly to a trial attorney in California. You’ll be doing things like: Client Management: Building trust with clients and families; conducting thorough intake interviews; providing clear updates on litigation status; drafting concise monthly case reports; serving as primary point of contact Case Organization: Orchestrating 100+ cases across six mass torts; implementing deadline tracking systems; maintaining meticulous file organization; prioritizing case advancement; preventing administrative bottlenecks Court Filing Management: preparing precision-perfect federal court filings; navigating CM/ECF and Pacer systems; ensuring proper service of documents; adapting to jurisdiction-specific requirements; meeting all procedural deadlines Discovery Handling: Crafting strategic discovery requests; coordinating document review processes; preparing clients for depositions; managing expert witness materials; developing comprehensive evidence catalogs Legal Research: identifying relevant precedents for mass tort litigation; analyzing multi-district litigation procedures; monitoring evolving case law; researching specific jurisdictional requirements; supporting legal argument development Special Circumstances Management: coordinating with probate attorneys on deceased client matters; navigating complex next-of-kin situations; handling case transitions; adapting to changing litigation landscapes; resolving unexpected complications Skills & Qualifications 4+ years of prior experience in roles like Mass Tort Paralegal , Multi-District Litigation Paralegal , or equivalent legal positions. Expert knowledge of litigation processes from intake through resolution, including discovery, document review, and court procedures Advanced proficiency with legal technology and case management systems Demonstrated ability to manage 100+ cases simultaneously across multiple mass tort categories Precision-focused documentation skills with exceptional attention to procedural requirements Proficiency with federal court electronic filing systems and jurisdictional protocols Independent self-starter capable of making sound decisions with minimal supervision Superior client communication abilities with professional yet compassionate approach Adaptable problem-solver who maintains composure under pressure Results-driven professional committed to meeting critical deadlines Detail-oriented with unwavering focus on accuracy and quality Bonus if you also have: Proven success in remote paralegal roles with US law firms Specialized experience in mass tort or multi-district litigation Track record managing high-volume client portfolios Familiarity with AI-enhanced legal research and document automation tools Familiarity with our tools: Filevine, MS Office suite, Dropbox, OneDrive, legal-specific AI tools, Zoom, and court e-Filing platforms Position Details Working Hours: 4 hours of required overlap between 8:30AM-12:30PM Pacific Time, remaining daily hours asynchronous Employment Type: Full-time (40 hours/week), Exclusivity Preferred Education: Paralegal certification or law degree Level: Upper-Intermediate (4+ years of relevant work experience), Senior (6+ years) Compensation: ~ USD $900–1,080 (75K–90K INR), based on experience and region. Structured as a Consultant Agreement (independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance. Benefits of working with us: 🚀 Work directly with a forward-thinking international company 🏡 Work from the comfort of your home 🏆 Incredibly talented teammates 🧘🏾‍♀️ Work-life balance: 8 hours a day, 5 days a week 💰 Above-market compensation 💻 Remote-first company culture 🧠 Lots of learning & growth opportunities ⚖️ Be part of high-profile cases that make real difference in people's lives Not sure you meet all the requirements? Apply anyway! We value diverse experiences and hire for potential. If you don't hear back within 4 weeks, assume you weren't selected, but Goodwork may still reach out about other remote roles. — Additional keywords: remote paralegal jobs, mass tort legal support, litigation support career, catastrophic injury paralegal, high-paying paralegal position, international legal jobs, multi-district litigation experience, legal professional remote work, US law firm remote job, complex case management, legal assistant mass tort, document management specialist, California litigation team, federal court filing specialist, remote legal career, case organization expert Show more Show less

Goodwork is recruiting for a US-based education technology company. What makes this opportunity interesting? 🇺🇸 Join a fast-moving, innovative US-based EdTech team 🎓 Drive impact by helping students master math and graduate high school 🔄 Own and optimize critical rostering processes that ensure schools can effectively use our platform We're an educational technology company providing personalized online math instruction that helps students overcome learning gaps and accelerate their progress. Our mission: help one million kids graduate high school by providing the foundational math skills they need to succeed. Our research-based platform identifies skill gaps and automatically creates individualized study paths. Unlike competitors requiring teacher-made plans, our system adapts instruction based on student progress. The platform is device-agnostic, working on any web-enabled device without having to install any special apps. We use a proven methodology combining automated assessment, targeted instruction, and continuous progress monitoring. We serve K-12 schools and districts across the United States through various implementations – from individual classrooms to district-wide rollouts. Our platform supports diverse learning needs including core curriculum, intervention programs (Tier II/III), special education, gifted/talented programs, and ELL instruction. We're particularly proud of our re-entry program, which helps incarcerated individuals build essential math skills for their future careers. While focused primarily on U.S. education, we also support international students through our web-based platform. Students using our platform typically achieve two or more grade levels of growth in one school year in as little as one semester. Our methodology aligns with state standards and National Council of Teachers of Mathematics guidelines, with results validated through peer-reviewed journals and whitepapers, and demonstrated improvement in standardized test scores. OUR COMPANY VALUES guide our team and shape our culture: ⚡ Reliability: Every student must be able to log in and learn, always 🎯 Customer Success: Responsive and knowledgeable CX team supports teachers in creating student success. 🤝 Collaboration: Daily team connection and open communication 💡 Innovation: We support different ideas and foster creativity 📊 Data-Driven: We focus on efficiency and measurable results We're a fully remote organization with 7 full-time staff across “ Software Development” and “ Customer Experience, Marketing & Sales” teams. Headquartered in Louisiana, our team spans Illinois, Florida, Indiana, Georgia, Texas, and Tennessee in the U.S., with additional Software Development team members in India. Our culture is fast-paced yet collaborative, following a scrum framework with daily standups and bi-weekly sprints. We use Slack for continuous communication and emphasize efficiency through regular retrospectives. Our rhythm follows the school calendar – busiest during back-to-school season (September), with quieter periods for planning and projects. Team members wear multiple hats and are encouraged to contribute ideas, reflect, and support each other's growth. About the Role We're looking for a remote School Database Administrator & QA Specialist to ensure our schools are accurately onboarded and our platform maintains high quality standards. This dual-focused role is essential to our success in serving educational institutions effectively. In this role, you'll manage school setup and rostering processes, handle data imports, troubleshoot technical issues, communicate with customers, and conduct quality assurance testing. You'll begin with database management responsibilities while gradually transitioning into QA testing as you gain system knowledge. The academic calendar dictates your workflow, with August-September being peak season for school setup and roster imports. During this critical period, you'll configure schools with appropriate licenses, process data uploads, synchronize with third-party systems, and ensure everything functions properly for the new school year. While we've automated many processes, your attention to detail during manual operations and clear communication about completed tasks will be vital to our team's success. Our IDEAL CANDIDATE brings 3-5 years of experience in roles like Application Support, Manual QA , Software Testing , Technical Writing , or Technical Support . You're technically proficient with databases and can efficiently manage data while maintaining attention to detail. You communicate clearly in writing, explaining technical concepts in accessible terms to both team members and customers. You're naturally inquisitive, enjoy troubleshooting challenges, and take full ownership of your work. You learn quickly, adapt to changing priorities, and balance thoroughness with efficiency. Above all, you're hungry for growth and driven to contribute meaningfully in a fast-paced educational technology environment where your work directly impacts student success. Your performance will be measured by accuracy, timeliness of responses, and the clarity of your communication. You'll be a part of the Development team, and will collaborate closely with the Customer Support team. This position reports directly to the Director of Technology. You’ll be doing things like: School Database Management: Setting up new schools in our backend admin tools; configuring SSO tables for authentication; logging in as school admins to complete imports; assigning grade levels and subjects; verifying all parameters before student access; performing essential configurations for school-specific requirements Roster Management: Managing rosters through Clever and ClassLink syncs (automated twice daily); manually triggering syncs when needed; processing CSV uploads from customers; handling ad-hoc roster updates; implementing quarterly class changes; ensuring smooth operations during August-September peak periods; verifying sync completion and accuracy Data Troubleshooting: Ensuring accurate transfer of student and class data; resolving roster issues promptly; fixing unassigned student/teacher errors; debugging Clever and ClassLink sync failures; verifying class assignments and license limits; documenting solutions for recurring problems Customer Communication: Coordinating with our CX team; collecting necessary information from schools; presenting clear options for issue resolution; explaining technical concepts in accessible language; after thorough training, eventually communicating with schools via email, phone, or Zoom directly and guiding customers through roster setup Internal Reporting: Providing proactive updates about system issues; reporting completed tasks in daily standups; sending exception reports and error summaries; documenting outstanding tasks; participating in sprint meetings; ensuring development team has clear information about data challenges Software Quality Assurance: Testing the web application; verifying cross-platform functionality; validating new features; reproducing customer-reported issues; running test suites; documenting bugs with precise steps to reproduce; locating relevant error logs; reporting findings to developers; suggesting product improvements based on testing insights Documentation: Maintaining up-to-date application documentation; creating changelog entries; adding illustrative screenshots; collaborating on technical documentation; documenting new procedures; ensuring materials support the customer success team Process Improvement: Contributing insights for workflow enhancement; participating in sprints and retrospectives; helping implement 2-week sprint processes; identifying automation opportunities; suggesting efficiency improvements; supporting continuous improvement initiatives Skills & Qualifications 3-5 years of prior experience in roles like Application Support Analyst, Manual QA, Software Tester, or Technical Writer,. Data literacy — ability to interpret database information and recognize patterns Technical proficiency with browser testing tools and methodologies Clear, concise written communication that simplifies technical concepts Experience creating documentation for technical and non-technical audiences Exceptional attention to detail with strong organizational abilities Natural troubleshooting instincts with a curious, solution-oriented mindset Ownership mentality with consistent follow-through on commitments Ability to balance thoroughness with efficiency Adaptable learner who thrives in a collaborative environment Bonus if you also have: Gray box testing experience and familiarity with development tools Experience with SQL/MySQL queries and database structures Software development background or formal education EdTech industry knowledge or experience Familiarity with our tools: MySQL Workbench, MySQL (queries, understanding database relationships, analysis), Querious, Ghost Inspector, Google Workspace, Clever, ClassLink, Slack, Jira Position Details Working Hours: Fixed, 8AM-5:30PM Central Time (includes 1-hour lunch break) Employment Type: Full-time (40 hours/week), Exclusivity Preferred Education: An undergraduate degree in something interesting. Level: Intermediate (3-5 years of relevant work experience) Compensation: ~USD $720–960 (60K–80K INR), based on experience. Benefits of working with us: 🚀 Work directly with a forward-thinking international company 🏡 Work from the comfort of your home 🏆 Incredibly talented teammates 🧘🏾‍♀️ Work-life balance: 8 hours a day, 5 days a week 💰 Above-market compensation 💻 Remote-first company culture 🤝 Collaborative environment with daily team interactions 🧠 Cross-functional learning opportunities 📚 Professional development through LinkedIn Learning Not sure you meet all the requirements? Apply anyway! We value diverse experiences and hire for potential. Show more Show less

Goodwork is recruiting for a leadership development consulting firm with an AI-powered platform transforming how organizations develop their leaders. What makes this opportunity interesting? 🌟 Work with organizational psychologists who've trained leaders at Coca-Cola, Roche, and Danone 🚀 Join a fast-growing company with 5x user growth in the last year 🌍 Help build our sales function from scratch and democratize leadership training About the Company We're a leadership development consulting firm that helps small to medium-sized organizations build effective leadership programs. Our mission: make high-quality leadership development accessible to everyone by bridging the gap between knowledge and execution. We combine live training with AI-powered technology to deliver comprehensive leadership development. Unlike traditional e-learning that often lacks impact, our approach integrates psychological expertise with AI, creating experiences where leaders practice real skills and receive personalized feedback. Through our blend of facilitated sessions and coaching, leaders don't just understand concepts—they master them through practice. Our clients span the globe, with a strong presence in Europe and reach into Singapore, the US, and beyond. We specialize in developing first-time and mid-level leaders—the often-overlooked professionals who have enormous impact on team performance. By partnering with L&D teams frustrated by expensive programs with limited reach, we help them focus on strategy rather than coordination. Founded in 2022, we've achieved 5x user growth in just one year. Our founding team—organizational psychologists with 25+ years of combined experience working with Roche, Danone, and Coca-Cola—has developed our flagship product: an AI-powered trainer that fits in your pocket, allowing leaders to practice crucial conversations anytime, anywhere—essentially "Duolingo for leadership skills." OUR COMPANY VALUES guide our team and shape our culture: 🌟 Quality: We deliver exceptional value through engaging, effective, and delightful products 🔬 Scientific Rigour: We ground our methods in evidence, ensuring everything we create is measurable and reproducible 🌐 Accessibility: We make powerful leadership development available to everyone, not just those with elite access 🔄 Growth Mindset: We embrace challenges, remain curious, and value those who step beyond their expertise 🤝 Ownership: We take responsibility for outcomes and encourage self-starters who proactively bring ideas forward We're a fully remote organization with 2 full-time Founders , an expert Sales Coach , a Marketing Specialist , and a Video Creation Team in Vietnam. Headquartered in Berlin, we collaborate across multiple countries and time zones. Our culture balances support with autonomy. As organizational psychologists, we create foundations for success, then give talented people room to grow. We move fast, test new approaches, and embrace agility. Though we don't have all the answers in new domains, we build structures where experts thrive. We're egalitarian—everyone owns their metrics and has a voice. For self-starters who demonstrate capability, there's always space to expand your impact and influence. About the Role We're looking for a remote B2B SaaS Sales Manager to lead growth for our AI leadership development platform as we transition from a service-based to a product-based business. This is a ground-floor opportunity to build our sales function from scratch and establish a predictable revenue engine. This role requires substantial B2B outbound sales experience. You'll own the complete sales development process—from developing outbound strategies and building lead generation systems to executing multi-channel campaigns and managing the sales pipeline. You'll create targeted lead lists, manage outreach campaigns, book qualified discovery calls, and track performance metrics. While your primary focus (80%) will be on sales development, you'll also coordinate marketing activities (20%) with our freelance specialists to ensure consistent messaging. Although we've grown through word-of-mouth, we've never implemented a structured outbound program. This is not a blended role—we need someone with dedicated B2B sales experience who can take full ownership of building our revenue engine. Our IDEAL CANDIDATE brings 5+ years of dedicated B2B outbound sales experience with a proven track record of building sales processes from scratch. You've successfully developed and executed sales strategies that drove significant revenue growth, with deep experience in multi-channel outreach (email, LinkedIn, cold calling), sales technology implementation, and performance analytics. You thrive in environments requiring both strategic thinking and tactical execution—equally comfortable analyzing sales metrics and personally conducting discovery calls to close deals. As a self-starter, you take full ownership of your domain while remaining collaborative and bringing fresh ideas without needing constant direction. Your performance will be measured by qualified leads generated, meetings booked, and ultimately by new customer acquisitions. You'll collaborate with our Marketing Freelancer and Sales Coach . This position reports directly to one of our Co-founders. You’ll be doing things like: Sales Development (80%) Strategy Development: Refining ideal customer profiles; experimenting with market segments; crafting value propositions; testing messaging approaches Sales Infrastructure: Setting up CRM systems; implementing lead generation tools; integrating outreach platforms; building sales tech stack Lead Generation: Building targeted prospect lists; researching decision-makers; enriching contact data; personalizing outreach Campaign Management: Creating email sequences; optimizing content; A/B testing subject lines; developing templates Multi-Channel Outbound Outreach: Conducting email campaigns; connecting on LinkedIn; making follow-up calls; implementing an integrated approach across channels; generating qualified conversations Sales Support: Scheduling discovery calls; preparing materials; documenting prospect information; tracking pipeline progress Performance Tracking: Monitoring email metrics; analyzing conversion rates; tracking qualified leads; producing activity reports Sales Enablement: Developing sales playbook ; documenting approaches; capturing objection handling; creating resources Marketing Support (20%): Sales-Marketing Alignment: Coordinating with marketing team; ensuring consistent messaging; aligning qualification criteria; providing feedback Campaign Execution: Managing email marketing; segmenting audiences; scheduling sequences; tracking performance Content Optimization: Scheduling social media; suggesting content topics; addressing objections; identifying content gaps Performance Analysis: Tracking campaign metrics; reporting on conversions; analyzing acquisition costs; recommending improvements Skills & Qualifications 5+ years of dedicated B2B outbound sales experience in roles like B2B Sales Manager, Account Executive, Sales Development Manager , or similar positions Proven experience building sales processes from scratch with measurable results Multi-channel outreach expertise (email, LinkedIn, cold calling) - not just phone-based selling Experience with strategic planning and hands-on execution of outbound campaigns Experience tracking and analyzing sales metrics to optimize performance International market experience, particularly EU and North America Strong English communication skills for outreach and discovery calls Proficiency with CRM systems (Salesforce, HubSpot, Bitrix24) and sales tools (LinkedIn Sales Navigator, Apollo, Instantly) Self-starter with ability to work independently and own results Adaptable with willingness to experiment and find solutions Resilient in navigating ambiguous, build-from-scratch environments Bonus if you also have: SaaS or technology sales experience to HR or L&D departments Background in HR, leadership development, or learning technologies Additional European languages Interest in expanding into marketing responsibilities Familiarity with our tools: Microsoft Suite (Teams, Office, Planner) Position Details Working Hours: 4 fixed hours of required overlap between 9AM-6PM CEST (Berlin time), with the remaining daily hours asynchronous Employment Type: Full-time (40 hours/week), Exclusivity Preferred Education: An undergraduate degree in something interesting Level: Upper-Intermediate (5 years of relevant work experience), Senior (6+ years) Compensation: Fixed base with variable component based on performance(per month) Intermediate level: Base Salary: €708 – €833 (INR 68K–80K) Variable Pay: €142 – €167 (INR 17K–20K) On-Target Earnings (OTE): €850 – €1,000 (INR 85K–100K) Senior Level: Base Salary: €917 – €1,083 (INR 88K–104K) Variable Pay: €183 – €217 (INR 22K–26K) On-Target Earnings (OTE): €1,100 – €1,300 (INR 110K–130K) Benefits of working with us: 🚀 Work directly with a forward-thinking international company 🏡 Work from the comfort of your home 🏆 Collaborate with talented teammates who are experts in their fields 🧘 Work-life balance with flexible scheduling 💰 Above-market compensation with profit-sharing opportunities 💻 Remote-first company culture 🧠 Access to world-class coaching and professional development 📈 Opportunity to help build a growth function from the ground up 🌱 Career growth path as the company expands Not sure you meet all the requirements? Apply anyway! We value diverse experiences and hire for potential. If you don't hear back within 4 weeks, assume you weren't selected, but Goodwork may still reach out about other remote roles. — Additional keywords: remote sales job, B2B sales position, leadership development sales, sales development remote job, outbound sales specialist, B2B prospecting role, sales strategy development, international sales position, SaaS sales opportunity, HR tech sales role, B2B lead Show more Show less

Goodwork is recruiting for a Canadian-based video agency specializing in short-form B2B content. What makes this opportunity interesting? 🚀 Lead video strategy end-to-end—client-facing and creatively in charge, from concept to final cut 💼 Craft LinkedIn content for businesses and their leaders that drives sales, not just views 🎯 Own B2B social campaigns and content that turn storytelling into measurable ROI About the Company We're a short-form B2B video agency that turns followers into high-quality leads. Our mission: to go beyond going viral or boring your audience by creating compelling video content that helps businesses sell, bridging the gap that other agencies can't fill. We deliver three core services: premium client work for B2B companies, our signature Canadian Founder Spotlight Series podcast, and branded marketing content. Our process is simple: monthly discovery calls, creative concept development, professional in-person shoots with high-end equipment, and post-production editing that delivers 6-8 polished clips per client monthly. We work exclusively with Canadian B2B companies across Toronto and Calgary. Our clients are established businesses looking to leverage Founder -led marketing on LinkedIn or transform their company's social media presence into a revenue driver. They're frustrated by either agencies that create stale corporate content, or Gen-Z creators who chase viral trends without understanding business context or brand safety. Our Founder brings 15+ years of marketing leadership experience, generating $135M in incremental revenue with 99% client satisfaction across major brands like Bell (+$70M incremental LTV), FreshBooks (+30% Y/Y US growth), and CPA Ontario (+35% Y/Y growth). This proven B2B expertise combined with our fresh video approach delivers content that drives real business results. OUR COMPANY VALUES guide our team and shape our culture: 🎯 Set the Standard: We set a high standard for us and everyone around us 🚀 Overdeliver, Always: We're not here to meet expectations but to exceed them—consistently 🤝 You Get What You Put In: Your active involvement is crucial. Help us help you make a real difference 🎲 Dare to Fail: Embrace the rough patches; they're stepping stones. Growth involves taking risks and learning fast 😎 Be Cool To Work With: We're all on this team together. We must always treat each other with respect 🎉 Have Fun & Enjoy the Process: We believe in the power of enjoying what we do—it drives better results We're a remote-first organization with a core team of 5 specialist contractors. We're headquartered in the Toronto area, with our team operating across Canada, and increasingly, globally. Our culture emphasizes high-quality work and genuine connection through weekly 1:1s and camera-on meetings via Slack. We believe in trusting the people we hire while maintaining accountability, shifting from reactive client service to proactive strategy. We support career growth and create an environment where collaboration is exciting and fun—without the corporate politics. About the Role We're looking for a remote LinkedIn Video Content Strategist to lead the creative vision and strategic execution of our client video campaigns and social media strategies that transform social media marketing from an afterthought into a revenue driver. In this role, you'll become the creative brain behind viral-worthy B2B content. You'll lead monthly discovery calls, research trending formats across industries, and develop platform-specific concepts that blend B2C engagement tactics with B2B messaging. You'll create detailed production roadmaps including scripts, storyboards, and shot lists that guide our videography and editing teams through our signature 8-step process. You'll also apply this same process to our Founder 's personal brand content. This is a client-facing role where you'll present creative concepts and manage the entire lifecycle from brief to delivery. You'll push the envelope on LinkedIn while understanding its professional culture, bringing fresh ideas from fashion, lifestyle, and entertainment to traditionally stale B2B video content. Our IDEAL CANDIDATE brings 3-5 years of experience in social media strategy, creative direction, video production management, or agency account management. You have a proven track record of developing short-form video content that drives real engagement and business results, with a portfolio showcasing compelling scripts and detailed storyboards. You're equally comfortable analyzing viral TikTok trends and presenting strategy recommendations to C-level Executives . Most importantly, you take full ownership, bring specialized expertise that elevates our team, and create video content that's both entertaining and strategic - the kind that makes everyone say "this is unbelievable" and drives new business through quality alone. Your performance will be measured by client satisfaction, video engagement across platforms, client retention and upsells, and the quality of creative work that makes our team proud. You'll collaborate closely with our Video Editor and Founder/CEO, and occasionally with our other contract team members. This position reports directly to our Founder/CEO . You’ll be doing things like: Client Discovery & Strategy Development: Leading monthly discovery calls to understand business goals, target audiences, and messaging; preparing agendas and organizing actionable takeaways; workshopping core messaging and success metrics; gradually taking ownership of client conversations Creative Concept Development: Analyzing trending content across LinkedIn, TikTok, Instagram, and YouTube to identify viral formats; adapting successful creative formats from fashion, lifestyle, and entertainment industries for B2B contexts; creating scroll-stopping concepts that balance entertainment and business messaging; presenting strategic recommendations with supporting examples Client Presentation & Feedback Management: Presenting creative concepts with clear strategic rationale; walking clients through recommended shoot variations and creative approaches; facilitating feedback sessions and securing creative approval; managing expectation alignment and maintaining project momentum Pre-Production Planning: Writing detailed scripts and comprehensive storyboards with shot-by-shot breakdowns; developing shoot plans with location, lighting, and equipment specifications; identifying platform-specific requirements for LinkedIn, Instagram, YouTube, and TikTok; coordinating actor casting and location booking Day-Of Production Coordination & Quality Control: Booking shoot days and sending detailed agendas with location and timing breakdowns; providing real-time support to videography teams via Slack/WhatsApp; ensuring shot lists are executed according to creative vision; troubleshooting creative challenges and managing day-of logistics Post-Production & Delivery: Collaborating with video editors to ensure outputs match creative vision; managing revision cycles through Frame.io ; optimizing content for platform-specific requirements; coordinating client feedback and delivering 6-8 platform-ready video clips Performance Analysis: Reviewing engagement metrics to identify top-performing content; documenting key learnings and socializing insights across the team; recommending strategy adjustments for future campaigns Brand Management: Executing the same process for Founder's personal brand and podcast content Skills & Qualifications 3-5 years of prior experience in roles like Social Media Strategist , Creative Director , Video Production Manager , Agency Account Manager , or related strategic roles Proven track record developing short-form video content strategies that drive measurable engagement across multiple industries - portfolio required Super organized and proactive - stays on top of client calls, shoot days, and project deliverables without prompting Deep understanding of platform-specific best practices across LinkedIn (primary), Instagram, TikTok, and YouTube Experience writing compelling scripts, comprehensive storyboards, and detailed production documentation Professional polish suitable for presenting to C-level Executives and Founders Strong project management skills with ability to coordinate multiple stakeholders and timelines Exceptional creative judgment that balances viral potential with brand safety and business messaging Cool personality - motivated, hungry, shows up on time, enjoyable to work with Ability to use AI tools (ChatGPT/Claude) as brainstorming assistants while driving original creative thinking Bonus if you also have: Account management experience B2B SaaS marketing experience Experience with videography, editing, or graphic design Experience managing social media accounts and ghost-posting for Executives Familiarity with our tools: Slack, Adobe Premiere Pro, After Effects, Frame.io , Google Workspace, LinkedIn, TikTok, Instagram, YouTube, ChatGPT/Claude Position Details Working Hours: 4 hours of required overlap daily between 8AM-5PM Eastern Time Zone (ET), with remaining daily hours asynchronous Employment Type: Full-time (40 hours/week), Exclusivity Preferred Education: Any relevant degree or comparable work experience Level: Intermediate (3-5 years of relevant experience) - we care more about talent than experience level Compensation: ~ CAD$1,520–1,920 (INR 95K–120K), based on experience. Benefits of working with us: 🚀 Work directly with a forward-thinking Canadian company making real impact 🏡 Work from the comfort of your home with full remote flexibility 🏆 Incredibly talented teammates who genuinely care about quality work 🧘🏾‍♀️ Work-life balance: 8 hours a day, 5 days a week with respectful boundaries 💰 Competitive compensation with growth potential as we scale 🧠 Massive learning & growth opportunities 🎬 Creative freedom to experiment and push B2B video boundaries Show more Show less

Goodwork is recruiting for an American-based digital marketing and SEO agency. What makes this opportunity interesting? 🚀 Work with a fast-growing US agency in a thoughtful, supportive culture 🌟 Deliver real results for diverse local businesses across various industries 🥷🏾 Master Google Ads with high-quality, human-generated content About the Company We're a remote-first digital marketing agency based in Portland, Oregon. We do digital marketing and SEO differently. Our founder saw bad practices at other agencies and started this company to fix that. Many clients tell us they've been scammed before – stuck in long contracts, getting poor service, or having to pay huge fees to get their websites back. We don't do any of that. Our mission: provide transparent, effective, and client-focused digital marketing solutions that drive real business growth while maintaining the highest ethical standards. We specialize in SEO and Google Ads services, from strategy development to full implementation and ongoing optimization. We collaborate directly with clients as subject matter experts to create unique, valuable content. While other agencies rely on AI-generated content, we collaborate directly with clients as subject matter experts to create unique, valuable, human-generated content. This approach, adhering to best practices from Google's March 2024 spam update , has resulted in our clients consistently outperforming competitors. Our clients are primarily medium-sized businesses across the United States, including local businesses with physical locations (e.g., medical practices, home services) and on-site service providers. We also serve SaaS companies and educational institutions. We've partnered with notable brands like WebMD, Autodesk, and Oregon State University. Since 2021, we've doubled our revenue and consistently outranked competitors for key search terms, earning numerous positive Google reviews. OUR COMPANY VALUES guide our team and shape our culture: 🏆 Treat it as your own business: Take ownership and make decisions as if you're investing your own resources. 💪 Effort over outcomes: Focus on doing the right things, even when results are beyond our control. 🌟 Excellence in execution: Deliver high-quality work that sets us apart in the industry. 🤝 Flexibility and support: Maintain a healthy work-life balance and support team members' needs. 🌱 Continuous learning: Stay ahead in the ever-evolving digital marketing landscape. We're a fully remote organization headquartered in Portland, Oregon. Our diverse team of 7 full-time employees and 12-15 contractors spans across the US (including military spouses), Canada, the Philippines and India. Our culture is supportive, engaged, and focused on professional growth. We operate with a flat organizational structure, encouraging open communication and quick decision-making. We strive to create a balance where team members are challenged to grow but not overwhelmed, offering flexibility while ensuring high-quality work delivery. Our commitment to ethical marketing practices sets us apart in the industry and provides a unique environment for passionate digital marketers to thrive. About the Role We're looking for a remote Google Ads Manager to develop and implement strategic advertising campaigns for a variety of clients across industries. This role involves managing the entire Google Ads process, from initial research and setup to ongoing optimization and reporting. In this role, you'll create and manage Google Ads campaigns for diverse businesses, such as hair salons in Portland, OR, and other local and service-based companies. You'll be responsible for strategy development, campaign implementation, performance tracking, and optimization to drive client growth. You'll start with zero clients and gradually build your roster to around 25 clients at different stages, onboarding about two new clients per month. This is not a client-facing role; account managers will handle client relationships, allowing you to focus on campaign strategy and execution. OUR IDEAL CANDIDATE is a seasoned Google Ads pro with at least 3-5+ years of experience in Google-focused PPC campaigns, having managed accounts for at least 20 companies with USD$2,000+/month budgets. You know the best practices and new features in Google Ads and have agency experience that helps you drive positive ROI across various industries. You’re skilled in handling campaigns end-to-end, from optimization to reporting, and can simplify communication and report on key performance indicators effectively. You're creative and data-focused, producing great work because you love what you do. You’re technical enough to manage analytics instrumentation, 3rd-party tool and API integration, and debugging. You have sharp analytical skills and a good sense of relevant KPIs to track marketing effectiveness. With strong ad copywriting skills, you can write and evaluate machine-generated content without relying on AI tools yourself. You're a proactive communicator. Your passion for Google Ads, SEO, and marketing strategy is contagious. You enjoy discussing Google Ads and SEO strategies with your teammates, and your enthusiasm drives exceptional results. Most importantly, you're "on it" – delivering quality work, meeting deadlines, and taking full ownership of your campaigns. Your performance will be measured by campaign conversions leading to client revenue, positive ROI for customers, proactive campaign optimization, and effective team communication. In our flat organization, you'll work closely with individual Account Managers on specific client campaigns but will report directly to the Senior Google Ads Manager . You’ll be doing things like: Campaign Setup & Research: Ensuring access to all necessary tools (Google Tag Manager, Google Analytics, Google Ads account, client website) with correct permissions; conducting initial research and audits for new clients. Strategy Development: Participating in account onboarding calls with founders and account managers; analyzing client services and revenue streams; reviewing call recordings for insights on target audience, client offerings, and geographic focus; developing comprehensive implementation plans tailored to each client's needs and industry nuances (e.g., determining whether to use Search, Display, Performance Max, or Shopping campaigns based on client goals and market). Campaign Building & Optimization: Creating ad copy for various campaign types (both evaluating auto-generated content and writing manually); setting up conversion tracking and analytics; implementing technical integrations with 3rd party systems via APIs; validating proper tag firing; continuously optimizing campaigns (initially every few days, then weekly); troubleshooting issues related to conversion tracking, keyword bidding, quality scores, and landing page performance; collaborating with the team on updated strategies for improved ROAS. Technical Troubleshooting: Resolving issues across Google Ads, WordPress, Shopify, and various 3rd party tools; ensuring seamless integration and performance of all campaign elements, including proper setup of remarketing tags, dynamic search ads, and responsive search ads. Reporting: Preparing internal reports (bi-weekly for the first two months, then monthly); structuring reports to highlight KPIs for easy client communication by Account Managers . Content Creation & Thought Leadership: Contributing to our internal website with insights on Google Ads best practices; creating thought leadership content on topics such as the impact of AI on PPC, adapting to Google's latest algorithm updates, and strategies for leveraging new ad formats and targeting options. Skills & Qualifications 3-5+ years running Google Ads for 20+ diverse companies, managing USD$2,000+/month budgets Comprehensive Google Ads management from strategy to implementation Strong ad copywriting skills – portfolio required Proficiency in Google Analytics, Tag Manager, Business Profile; conversion tracking setup Experience with 3rd party integrations, APIs, and basic coding for complex setups Deep understanding of Google Ads metrics and performance optimization Exceptional communication and problem-solving skills Proactive approach with strong ownership mentality Ability to create Google Ads content for client education and SEO Efficient project management of multiple client accounts Bonus if you also have: Agency experience Familiarity with home services and contracting businesses Familiarity with our tools: Slack, Google Workspace, Google Ads products, Agency Analytics, various website platforms (WordPress, Shopify, Webflow) Position Details Working Hours: 3 hours of required overlap from 7:30-10:30 AM Pacific Time, with flexibility for the remaining hours Full-time: Full-time (40 hours/week) Education: An undergraduate degree in something interesting. Level: Intermediate (3-5 years of relevant work experience), Senior (6+ years of relevant work experience) Compensation: Structured as a Consultant Agreement (independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance. Intermediate Level: ~ USD $840–$1,200 (INR 70K–100K) Senior Level: ~ USD$1,200–$1,560 (INR 100K–130K) Benefits of working with us: 🚀 Work directly with a forward-thinking international company 🏡 Work from the comfort of your home 🏆 Incredibly talented teammates 🧘🏾‍♀️ Work-life balance: 8 hours a day, 5 days a week 💰 Above-market compensation 💻 Remote-first company culture 🧠 Lots of learning & growth opportunities ♀️ Diverse, inclusive workplace (90%+ women) 🤝 Supportive, collaborative team culture 🌱 Professional development resources Not sure you meet all the requirements? Apply anyway! We value diverse experiences and hire for potential. If you don't hear back within 4 weeks, assume you weren't selected, but Goodwork may still reach out about other remote roles.

Goodwork is recruiting for a Canadian-based integrated multichannel digital marketing agency. What makes this opportunity interesting? 🇨🇦 Canadian company with 15+ years serving major brands like McDonald's - build your portfolio across diverse projects ⚡ Creative freedom in fast-paced environment with 6-7 concurrent projects and quick turnarounds 🌍 Diverse client portfolio spanning B2B and B2C across Ontario, California, Australia, and Peru About the Company We're an integrated multichannel digital marketing agency. Our mission: to provide the strongest creative, marketing and distribution approach possible to solidify long-term brand impressions in the marketplace. We focus on digital marketing with some print work. Our services include brand identity, logos, collateral, digital advertising, web development (WordPress, Shopify, PHP/Laravel), landing pages, email marketing, blog posts, PPC campaigns, social media content (Facebook, YouTube, LinkedIn, Google), account-based marketing campaigns, content marketing, and strategy development. We operate as a turnkey solution - providing both consultative strategy and hands-on execution. We start with consulting services to develop strategy, then deliver ongoing work through retainer relationships. Our customers are primarily B2B with some B2C clients across diverse industries: hardware virtual simulator companies, IT companies, kitchen suppliers, flooring companies, hydrofoil companies, and research trial companies. Most customers are in Ontario Canada, with additional accounts in California and project work extending to Australia and Peru. We've worked with companies of all sizes, including major North American brands: McDonald's, Black and Decker, ATI, Coors, Labatt's, and MooseHead. OUR COMPANY VALUES guide our team and shape our culture: 🎨 Creativity: Bringing innovative solutions while maintaining brand integrity 🧠 Intelligence: Applying strategic thinking to solve complex marketing challenges 🔧 Problem-solving: Finding effective solutions quickly and efficiently 🎯 Reduce the bullsh*t: We eliminate airy-fairy language and focus on what works ❤️ Extreme empathy: Effective creative work requires deep empathy for the brand We're a fully remote organization with 5 teammates, including our CEO , a full-time Developer/Coordinator , PPC Advertising and SEO Specialists , and a Sales team member. We're headquartered in Kitchener, with team members across the Toronto area, India, and the Philippines. Our culture is fast-moving. We value being organized while embracing controlled chaos, focus on repeatable actions, and maintain a "talk it through" culture with a collaboration-first approach. We balance humor with candor in all interactions. About the Role We're looking for a remote Designer to execute high-quality design work across multiple clients and projects while understanding brand fundamentals and aspiring to brand development. In this role, you'll work as a design executor rather than strategist, juggling 6-7 different clients and projects with smaller tasks throughout. Think of it like being an orchestrator of different instruments – we don't pick the songs, but we develop something unique for each company that accompanies what's been provided. Some bigger projects come in waves, but most work involves ongoing smaller projects requiring quick turnarounds. This is not a client-facing role, so you can focus entirely on creative execution and delivery. Our IDEAL CANDIDATE brings 3-5 years of experience as a Digital Designer, Web Designer, Production Designer, or Graphic Designer . You have strong design fundamentals, good taste, and excellent judgment in creating effective design that's empathetic to client needs and existing branding. You're quick and responsive, able to act on new client requests efficiently, interpret briefs accurately, and consistently meet our brand standards. Your performance will be measured by delivering work on time, creating designs with a WOW factor, achieving quick client approvals, demonstrating strong interpretive skills with client requests, and meeting our brand standards. You’ll collaborate with the whole team. This position reports directly to the CEO. You’ll be doing things like: Brand Development: Creating design assets; developing brand equity extensions; maintaining consistency across brand touchpoints Social Content Design: Static post design for Facebook, Instagram, LinkedIn; creating visual content that aligns with brand guidelines Web and Landing Page Design: Creating websites in Sketch or Wix; responsive design; CRO best practices; design-dev handoff and developer collaboration Blog Post Design: Creating blog posts with consistent look and feel to existing branding; creating supporting assets; maintaining visual consistency Email Marketing Design: Developing eBlasts in Campaign Monitor; creating and stacking images and content; creating templates; developing assets; proofreading and copywriting sensibility Video & Motion Graphics: Occasional video and motion graphics work using After Effects Project Organization: Organizing projects for Developers to build landing pages; updating SOPs and playbooks; maintaining file organization standards Skills & Qualifications 3-5 years of prior experience in roles like Digital Designer, Web Designer, Digital Production Designer, Graphic Designer, or related. Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign) Experience with Sketch for web design Skills in email marketing platforms (Campaign Monitor, MailChimp, Constant Contact) Knowledge of responsive web design and conversion optimization Experience with file organization and Developer handoff processes Skills in social media content design (Facebook, Instagram, LinkedIn) Experience creating blog post designs and visual content Familiarity with AI design tools for asset creation Access to professional font libraries (Google Fonts, Adobe Fonts) Basic skills in PDF markup and MS Office applications Strong foundation in design fundamentals and brand consistency Good taste and judgment in creating effective design solutions Copyediting abilities and English language proficiency Skills in accurately interpreting client briefs Ability to efficiently manage multiple projects (6-7 concurrent projects) Quick turnaround capabilities with reliable communication Bonus if you also have: Experience with After Effects for motion graphics Background in print design Previous agency experience Familiarity with US/Canadian English differences Advanced skills in AI design tools Knowledge of design theory and principles Familiarity with our tools: Adobe Creative Suite, Sketch, Campaign Monitor, Google Workspace, Wix, Shopify, WordPress, WhatsApp, Zoom Position Details Working Hours : 4 hours of required overlap between 12-6PM ET Employment Type : Part-time (20 hours/week) Education: Undergraduate degree in Design or equivalent experience Level: Intermediate (3-5 years of relevant work experience) Compensation: ~CAD $630-$700 (INR 39K–53K INR)/month, based on experience and region. Structured as a Consultant Agreement (independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance. Benefits of working with us: 🚀 Work directly with a forward-thinking international company 🏡 Work from the comfort of your home 🏆 Talented teammates 🧘🏾‍♀️ Work-life balance 💰 Above-market salary 💻 Remote-first company culture 🧠 Lots of learning & growth opportunities ⏰ Flexible hours and in-lieu time approach Not sure you meet all the requirements? Apply anyway! We value diverse experiences and hire for potential. If you don't hear back within 4 weeks, assume you weren't selected, but Goodwork may still reach out about other remote roles. — Additional keywords: UI/UX Designer, Creative Designer, Layout Designer, Digital Creative, Web Graphics Designer, Marketing Creative, Brand Visual Designer, Email Template Designer, Social Graphics Designer, Agency Creative, Remote Designer, Part-time Designer, Contract Designer, Freelance Designer, Canadian Designer, Design Contractor

Goodwork is recruiting for a Canadian-based IoT SaaS company specializing in fleet management and telematics solutions. What makes this opportunity interesting? 🇨🇦 Canadian IoT company serving 3,000+ customers globally with solutions in 3+ million vehicles across multiple continents 🌟 Lead the strategic thinking behind global and regional marketing campaigns in a high-growth, innovation-driven environment 🤖 Work in an agile pod culture with AI-first mindset where experimentation and data drive every decision We’re a multi-brand organization providing advanced fleet management software, hardware, and consulting solutions that drive efficiency and profitability for fleet and field service companies worldwide. Our comprehensive approach combines GPS tracking, sensors, and cameras with scalable IoT SaaS software platforms, custom software development, and marketplace integrations. Our mission is to truly understand our customers' business needs and implement solutions that address pain points effectively, making fleets safer, more efficient, and more profitable. We serve a broad spectrum of fleet operations globally, from large enterprises like PepsiCo and Emirates Airlines to government entities and various businesses across waste management, transportation, emergency services, and more. Established in 2010, we've experienced remarkable growth, now serving over 3,000 customers with our solutions operational in over 3 million vehicles globally. OUR COMPANY VALUES guide our team and shape our culture. 👑 Customer First ⚡Speed & Impact 🔧 Own It 🤝 Trust & Integrity 🔁 Learn & Adapt 🤜🤛 Stronger Together We're a team of 120 employees in a hybrid global work environment with headquarters in Toronto, branches in Dubai, New York, and Mexico City, and a remote team scattered across the world. We pride ourselves on long employee retention rates and a strong sense of unity despite geographical distances. Our culture prioritizes customer satisfaction and drives sales with a clear focus on results and impact. We’re fostering an environment of continuous self-improvement, honing our skills through regular team evaluations and constructive feedback. We encourage open communication with our Executive Leadership team, ensuring every team member's contributions are acknowledged and appreciated, and fostering a transparent work environment. We believe in balancing dedication to our work with personal well-being. Our approach allows team members to end their day with a clear mind, confident in their contributions and ready to put on their superhero capes the next day and tackle new challenges. About the Role We're looking for a remote Global Demand Generation Lead to orchestrate our global marketing transformation as we shift from generic marketing approaches to specialized, AI-powered campaign systems that drive always-on lead generation. In this role, you'll own the strategic orchestration of integrated multi-channel campaigns focused on demand generation, partner activation, and pipeline acceleration. You'll act as the central coordination point between content teams, paid media specialists, automation experts, and data analysts, designing campaigns that span LinkedIn/Google Ads, PR, inbound content, and organic channels while activating our reseller network as brand advocates. This is a strategic leadership position where you'll design and orchestrate campaigns rather than execute tactical tasks. You'll direct specialist teams (content creators, paid media experts, automation specialists) to execute your strategic vision, while you focus on campaign architecture, performance optimization, and cross-functional coordination. OUR IDEAL CANDIDATE brings 6+ years of experience in B2B SaaS campaign leadership roles like Demand Generation Manager, Growth Marketing Manager, or Marketing Operations Manager , with hands-on expertise in marketing automation platforms and multi-channel campaign orchestration. You think strategically while executing operationally, seeing campaigns not as isolated tasks but as powerful systems that connect people, content, automation, and data. You bring an ownership mindset that goes beyond execution—someone who truly owns outcomes and drives our team forward with the seniority and experience to lead our marketing transformation. Your performance will be measured by MQL-to-SQL conversion rates, influenced pipeline attribution, campaign calendar adherence, A/B testing optimization cycles, and cross-pod coordination effectiveness. You'll be part of our GTM tribe’s Demand Generation pod, work cross-functionally and report to the Head of Demand Generation . You'll be doing things like: Campaign Orchestration & Strategic Planning: Lead end-to-end global campaigns from brief to go-live; develop messaging frameworks and campaign briefs; maintain campaign calendar and facilitate quarterly planning; design always-on lead generation systems that build on previous learnings; manage campaign cadences including monthly, quarterly coordination, sprint reviews, retrospectives, and backlog grooming Cross-Functional Collaboration & Pod Coordination: Synchronize initiatives across regional pods, product teams, and brand specialists; facilitate planning between tribes and chapters; coordinate with Strategic Alliances and Customer Success teams; align global messaging with regional execution Multi-Channel Strategy & Execution: Define target personas and messaging architecture; develop campaigns spanning LinkedIn/Google Ads, PR, and inbound content; adapt strategies for channel partners and regional markets; expand into organic channels and shareable content; take accountability for paid media performance optimization Reseller Network Activation: Develop campaigns that activate resellers as brand advocates; create shareable content strategies for reseller amplification; design partner-led growth initiatives that expand reach through channel networks Automation-First Workflow Design: Design scalable, trigger-based workflows in Zoho Campaigns; implement lead flows, segmentation, and tracking systems; ensure zero manual dependencies; maintain technical proficiency in Zoho platform Lead Generation & Qualification: Convert leads into qualified prospects rather than focusing on volume; optimize MQL-to-SQL conversion rates; monitor dashboards and analyze funnel metrics; deploy A/B tests and adjust segmentation; ownership or partnership of mid-funnel nurture journeys and lifecycle campaigns essential for conversion and retention; maintain close coordination with Sales and BDRs , especially for feedback loops, qualification criteria, and campaign optimization based on field insights Global Playbook Development: Build reusable campaign frameworks and modular assets; ensure consistency and adaptability across markets; develop standardized processes for rapid deployment AI Experimentation & Optimization: Test creative variations using AI tools; integrate AI to complement strategic thinking; drive continuous optimization cycles across campaign elements Skills & Qualifications 6+ years of prior experience in roles like Demand Generation Manager, Growth Marketing Manager, Marketing Operations Manager, Director of Marketing, or related B2B SaaS roles. Hands-on experience with marketing automation platforms (Zoho Campaigns, HubSpot, or Marketo) including lead flows, segmentation, A/B testing, and performance tracking Comfort with CRM systems, dashboard analysis, and converting funnel metrics into actionable recommendations Proven track record leading multi-channel campaigns in B2B SaaS environments with global, fast-paced teams Experience coordinating multiple workstreams and always-on lead generation systems Systems thinking: zoom out for strategy, zoom in for execution details Strong stakeholder management across content, automation, product marketing, and regional teams Performance-driven mindset with excellent organization and prioritization in dynamic environments Curious, data-informed approach with eagerness to test, optimize, and think in campaign systems rather than individual assets Bonus if you also have: Product-led growth experience in onboarding, feature adoption, or customer expansion campaigns Previous involvement in Growth Pods, Agile teams, or Chapter-based organizations Customer journey mapping and lifecycle stage definition knowledge AI-powered automation and experimental marketing channel experience Multilingual or multicultural experience for international markets Familiarity with our tools: Zoho One (CRM, Campaigns, Flow, Sites, Social), Google Workspace, ChatGPT/Claude/Gemini, Zapier, Clay, ClickUp, Google Analytics, Google Ads, LinkedIn Ads, HubSpot, Marketo Position Details Hours: Fixed 9-hour shift, 8AM-5PM ET (Toronto time), inclusive of a 1-hour break Type: Full-time (40 hours/week, plus an additional 5 hours of break time allocated throughout the week). Exclusivity required. Level: Senior (6+ years of relevant experience) Compensation: ~CAD $1,753–$2,232 (INR 110K–140K)/month, depending on experience. Structured as a Consultant Agreement (independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance. Benefits of working with us: 🚀 Work directly with a forward-thinking international company 🏡 Work from the comfort of your home 🏆 Incredibly talented teammates 🧘🏾‍♀️ Work-life balance: 9 hours a day (including a 1-hour break), 5 days a week 💰 Above-market compensation 🧠 Lots of learning & growth opportunities 🌴 Paid vacations and US public holidays 🩺 Medical benefits reimbursement 💻 Hardware credit allowance 🇨🇦 Compensation anchored to the Canadian dollar ⚡ Lead strategic transformation in a high-growth IoT company 🤖 Work with cutting-edge AI tools and automation platforms 🌍 Global impact across 3+ million vehicles and 3,000+ customers Not sure you meet all the requirements? Apply anyway! We value diverse experiences and hire for potential.

Goodwork is recruiting for a Canadian-based electrical services company. What makes this opportunity interesting? 🏢 Join a reputable Canadian company with 25+ years of excellence in electrical services ⚡ Lead strategic bidding decisions on high-value projects ranging from $1M to $10M 🛠️ Apply your expert-level Trimble Accubid skills in a growing company that values precision and expertise About the Company We’re a Canadian electrical solutions company servicing commercial, industrial, and institutional businesses in the Greater Toronto Area (GTA). Our mission: to proactively prevent power failures and provide reliable, high-quality electrical solutions for our clients. We offer a complete range of electrical solutions and 24/7 emergency response services to ensure our clients have power, always. Our attention to detail, reliability, and commitment to safety have earned us a strong reputation in complex electrical projects. Our customers span across diverse sectors, including industrial facilities, commercial enterprises, and institutions like colleges and universities. We excel in helping our clients improve workflow efficiency through reliable electrical services. With over 25 years in the electrical industry, we've established ourselves as a leader in the field. In 2023, we received the "Best of Concord, Ontario" award and secured a prestigious service contract with His Majesty the King. We're on an exciting growth trajectory, targeting a 40% revenue increase in 2025. OUR COMPANY VALUES guide our team and shape our culture: 📈 Growth-Oriented: Always looking for ways to improve and exceed targets. 🤝 Loyal & Dependable: Takes ownership of tasks and follows through on commitments. 🧠 Work Smart & Get It Done: Focuses on efficiency and results. 😊 Be Personable: Builds strong relationships and communicates effectively. We're a team of 39 (soon to be 40 👋🏾) teammates. While we primarily operate from our office near Toronto, we're excited to expand our remote team – you'll be our fifth remote teammate. Our culture is close-knit with a 'work family' feel, combining high professional standards with an easy-going atmosphere. About the Role We're looking for a remote Senior Electrical Estimator to manage our project bidding process and make strategic decisions on which projects to pursue. You'll evaluate tender opportunities and prepare accurate, competitive bids for large-scale electrical projects ranging from $1M to $10M. In this role, you'll perform detailed electrical takeoffs using expert-level Trimble Accubid skills, transforming tenders into precise estimates with speed and efficiency. You'll manage 2-3 quotes simultaneously, with timelines varying from three days for smaller projects to two weeks for larger ones. This position requires someone who delivers on time and communicates effectively. Accubid expertise is non-negotiable – your mastery of this essential tool will help lead our estimating efforts and contribute directly to our ambitious 40% growth target for 2025 by maximizing our bid-win ratio in the commercial and industrial electrical services market. Our IDEAL CANDIDATE brings 5+ years of experience in electrical estimating, project coordination, engineering, or as a licensed electrician. You possess expert-level proficiency in Trimble Accubid with demonstrated ability to create accurate estimates for large-scale commercial/industrial projects ($1M-$10M). You excel at analyzing technical drawings, making strategic bid decisions, and managing multiple quotes while meeting tight deadlines. Your communication is responsive and professional, enabling effective collaboration with suppliers, contractors, and internal teams. You maintain precision under pressure, take initiative in the estimation process, and strategically evaluate opportunities to maximize our bid-win ratio. Most importantly, you embody our values of growth, dependability, efficiency, and relationship-building as we work toward our ambitious growth targets. Your performance will be measured by the accuracy and timeliness of estimates, organizational skills, communication speed and clarity, and proficiency with estimating software. You’ll collaborate closely with the Sales & Marketing , Project Management , and Finance teams. You’ll also maintain frequent communication with suppliers and general contractors. This position reports directly to the Director of Projects and the Owner. You’ll be doing things like: Strategic Bid Analysis: Reviewing tender emails with leadership; evaluating project feasibility based on profitability; making decisions on high-value projects ($1M-$10M); determining which jobs to pursue to meet growth objectives; identifying opportunities that maximize bid-win ratios Accubid Mastery & Application: Performing electrical takeoffs with expert-level Trimble Accubid’s skills; utilizing advanced Accubid functionalities with speed and efficiency; maintaining current material costs in the software; leveraging Accubid’s full capabilities for competitive estimating; demonstrating non-negotiable expertise in all functions Comprehensive Electrical Estimation: Preparing detailed estimates for large-scale projects; analyzing drawings and specifications to quantify all components; incorporating risk assessments and contingencies; managing 2-3 concurrent quotes with varying timelines; ensuring accuracy for projects valued $1M-$10M Vendor & Supplier Coordination: Obtaining and verifying supplier pricing; negotiating competitive rates; ensuring quotes match takeoff details; handling queries about project changes; building strategic relationships with key industry partners Documentation & Client Communication: Creating professional lead letters and bid packages; preparing analytical reports; collaborating with leadership for final review; responding promptly to inquiries; representing the company effectively in all communications Project Transition & Process Improvement: Reviewing awarded contracts against estimates; facilitating smooth handovers to Project Management; participating in estimation meetings; contributing to process refinements; supporting growth through strategic bidding decisions Skills & Qualifications 5+ years of experience in roles like Electrical Estimator, Project Coordinator, Engineer, or Licensed Electrician Expert-level proficiency in Trimble Accubid software (non-negotiable) Demonstrated success estimating commercial/industrial projects valued $1M-$10M Proficient at interpreting complex electrical drawings and specifications Capability to manage multiple concurrent quotes with varying timelines Strong mathematical aptitude for precise estimation calculations Strategic decision-making to evaluate project feasibility and profitability Excellent communication skills for effective client and vendor relations Efficiency under pressure while maintaining high accuracy standards Proactive planning approach to meet deadlines and manage dependencies Bonus if you also have: Advanced understanding of electrical systems and industry standards Formal electrical certification or licensure Estimation department leadership experience Large-scale industrial/institutional project background Familiarity with our other tools: Microsoft Office, Teams, Adobe Acrobat, Dropbox, BuildOps, Quickbooks, OpenPhone Working Hours: 8:00AM - 5:00PM Eastern Time Zone (with built-in 1-hour break) Employment Type: Full-time (40 hours/week), Exclusivity Preferred Education: Bachelor's degree in Electrical Engineering, Construction Management, or equivalent hands-on experience Level: Upper-Intermediate (5 years), Senior (6+ years) Compensation: ~CAD $1,280–1,760 (80K–110KINR)/month, depending on experience. Structured as a Consultant Agreement (independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance. Benefits of working with us: 🚀 Work directly with a growing, forward-thinking Canadian company 🏡 Remote work flexibility 🏆 Join an incredibly talented team 🧘🏾‍♀️ Work-life balance: 8 hours a day, 5 days a week 💰 Competitive compensation package 💻 Remote-first company culture 🧠 Lots of learning & growth opportunities ⚡ Be part of an established industry leader with ambitious growth plans 👨‍👩‍👧‍👦 Family feel 🔋 Trust-based culture Not sure you meet all the requirements? Apply anyway! We value diverse experiences and hire for potential. If you don't hear back within 4 weeks, assume you weren't selected, but Goodwork may still reach out about other remote roles. — Additional keywords: Electrical Estimation Expert, Commercial Project Bidding, Electrical Quote Preparation, Technical Drawing Analysis, Industrial Electrical Estimation, Electrical Project Evaluation, Remote Estimation Professional, Electrical Cost Analysis, Project Feasibility Assessment, Electrical Bid Management

Goodwork is recruiting for a Canadian-based healthcare technology company that's revolutionizing how patients access medical care. About the Company We're Canada's leading healthcare directory and booking platform, transforming how patients connect with providers nationwide. Our mission: helping Canadians find the care they need when they need it, addressing the family doctor shortage through efficient, transparent healthcare access. Our platform is a free marketplace where patients compare real-time wait times at walk-in clinics and book appointments with 15+ types of health providers including physiotherapy, pharmacy, mental health, and specialty services. We monetize through subscription tiers offering clinics enhanced visibility, profile management, calendar integration, and SEO optimization for local searches. We serve 4,200+ healthcare providers across Canada, from walk-in clinics to allied health specialists like physiotherapists, chiropractors, and mental health practitioners. Our partnerships include major networks like London Drugs pharmacies and Doctors of BC, with clinic owners and practice managers as our primary contacts. Since 2016, we've built Canada's largest patient network with 12+ million users served, 250K active users, and 70% market penetration among walk-in clinics. Featured on Canadian news outlets like CBC, CTV, and Global News, we've saved patients 6,887 days of waiting time and established ourselves as the " Airbnb of Canadian healthcare .” We were recently acquired and completed a strategic restructuring. With fresh funding secured, we're now hiring for critical roles to scale our impact across Canada. OUR COMPANY VALUES guide our team and shape our culture: 🎨 Creativity: We value innovative solutions and fresh ideas. 🙏 Humility: We prioritize teamwork and respect everyone's contributions. 🧠 Problem-solving: Our success relies on effective and efficient problem-solving. We're a fully remote organization with 6 (soon to be 7 👋🏾) teammates forming a focused, agile unit. We're part of a holding company with 70+ people across 5 businesses, headquartered in Toronto with team members in Montreal, Ottawa, Vancouver, the Philippines, and Pakistan. Our approach is distinctly Canadian – lighthearted yet serious about our work, collaborative, and focused on long-term growth over short-term gains. We're obsessed with efficiency and continuous improvement, maintaining a flat structure that encourages open communication and idea-sharing. We leverage cutting-edge technologies, including AI tools, to streamline processes and enhance service delivery. About the Role We're looking for a remote Customer Success Manager to unify client onboarding, performance tracking, engagement, and retention into one cohesive, scalable function. In this role, you'll be the primary advocate for our paying clinic customers, ensuring they realize maximum value from our platform. You'll own the complete post-sale journey from guided onboarding through long-term retention, starting with approximately 300 clinics (primarily West Coast Canada) and growing as we expand nationally. You're joining at a pivotal moment following our recent acquisition and restructuring. You'll transition knowledge from our outgoing Customer Success specialist, then take full ownership of reducing churn while building scalable processes. Though our platform offers automated onboarding, you'll provide the critical human touch through proactive outreach, strategic success planning, and relationship building that transforms paying customers into loyal advocates. Our IDEAL CANDIDATE brings 3-5 years of experience in Customer Success, Client Services , or SaaS Account Management roles. You have proven experience in customer performance tracking and analytics, with strong communication skills to serve as a trusted brand ambassador to healthcare professionals. You thrive in ambiguous situations and enjoy building scalable processes during growth phases. You have the confidence for difficult conversations while maintaining empathy, and the curiosity to diagnose churn and translate insights into product improvements. You're equally comfortable mentoring team members and presenting retention strategies to leadership. Your performance will be measured by onboarding completion rates, customer satisfaction scores, churn reduction, time-to-value improvements, and new user setup checklist completion rates. You'll collaborate closely with our incoming Sales rep and manage 1 Customer Service Representative. This position reports directly to our Operations Manager . You’ll be doing things like: Client Onboarding: Guide new paying customers through platform setup; ensure completion of profile updates, calendar integration, and wait-time app installation; deliver 30-60-90 day success plans for fast time-to-value Account Management: Own all inquiries and interactions with paying clinics; conduct video calls and screen-shares for platform demonstrations; provide support in English (and, if you have the skills, French); build trusted relationships with clinic owners and managers Retention & Upselling: Proactively identify at-risk accounts through engagement monitoring; execute retention strategies for churning customers; provide consultative guidance on platform features and upgrades; recover detractors into advocates Metrics & Analysis: Track key metrics including time-to-value, churn rates, and onboarding completion; analyze clinic visibility and engagement data; identify optimization opportunities from usage patterns Process Development: Create and automate customer success playbooks; develop help desk documentation based on user journeys; build HubSpot workflows to streamline touchpoints; establish scalable processes for growth People Management: Manage and develop our Customer Service Representative ; establish success best practices and training protocols; coordinate handoffs between support functions Product Insights: Gather customer insights for product improvements; serve as voice of customer in internal discussions; identify feature gaps and enhancement opportunities Skills & Qualifications 3-5 years of prior experience as a Customer Success Manager, Client Relationship Manager, SaaS Account Manager , or related customer-facing roles. SaaS business experience with subscription revenue models CRM proficiency (HubSpot preferred) including workflow automation and reporting Analytical mindset to translate customer data into actionable insights Tech-savvy with ability to automate customer success metrics and reporting Polished customer success etiquette via video, email, and phone Strong presentation skills Consultative selling confidence for retention and upselling conversations Customer lifecycle management and retention strategy expertise Resilience and emotional intelligence for handling difficult customer situations Experience building customer success processes, playbooks, and documentation from scratch People management experience with customer service team development Bonus if you also have: Bilingual capabilities (French/English) for Quebec market expansion Healthcare SaaS or medical clinic experience Marketplace or platform business model background Product sense for translating customer feedback into feature recommendations Experience with health provider directories (ZocDoc, Psychology Today, Birdeye) Familiarity with our tools: HubSpot, Stripe, ClickUp, Slack, Google Workspace Position Details Working Hours: Fixed schedule, 9AM-5PM Eastern Time Zone Employment Type: Full-time (40 hours/week), Exclusivity Preferred Education: Bachelor's degree preferred Level: Intermediate (3-5 years of relevant work experience) Compensation: ~CAD $1,349–$1,666 (INR 85K–105K) per month, based on experience. Structured as a Consultant Agreement (independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance. Benefits of working with us: 🚀 Work directly with a forward-thinking Canadian healthcare company 🏡 Work from the comfort of your home 🏆 Incredibly talented teammates across multiple successful businesses 🧘🏾‍♀️ Work-life balance with standard 40-hour weeks 💰 Competitive compensation for your region 💻 Remote-first company culture 🧠 Learning and growth opportunities in scaling healthcare tech 🏥 Direct healthcare impact improving access for millions of Canadians 📈 Join during strategic expansion after successful acquisition ⚡ Build systems and workflows that will scale with the business 🇨🇦 Gain deep expertise in the Canadian healthcare landscape Not sure you meet all the requirements? Apply anyway! We value diverse experiences and hire for potential. If you don't hear back within 4 weeks, assume you weren't selected, but Goodwork may still reach out about other remote roles. — Additional keywords: Remote customer success jobs, Healthcare customer success manager, SaaS account manager remote, Customer retention specialist, Client relationship manager healthcare, Customer success manager Canada, Healthcare technology jobs, Remote customer success positions, SaaS customer success remote work, Healthcare customer experience jobs, Customer onboarding manager remote, Patient engagement specialist, Medical software customer success, Healthcare SaaS careers, Bilingual customer success jobs, French customer success manager, Quebec customer success jobs, Canadian healthcare technology careers, Remote healthcare SaaS jobs, Customer success manager healthcare tech