Business Systems & Automation Specialist 🖋️⚙️🤖 (SQL | API Integration | No-Code Automation | Business Systems | Workflow Design | Data Analysis | System Integration | Remote)

Goodwork is recruiting for a Canadian-based stationery brand.

About the Company

We're Canada's leading premium stationery brand creating a new generation of stationery lovers through whimsical, fun, and collectable products. Our mission: "Make fancy fun"

We specialize in premium fountain pens, inks, and notebooks, crafting fine stationery products for over 10 years with constant innovation and refinement.

Our reach spans North America, Europe, Asia, Australia, and the UK through both retail partnerships (B2B) and rapidly expanding eCommerce (DTC). Our customers range from individual stationery enthusiasts and DIY creatives to artsy professionals across the globe.

We're building a thriving community of passionate stationery lovers who appreciate quality craftsmanship. We proudly support 350-500 artists in our dynamic ambassador program, and our community continues to grow with 130K Instagram followers. Recently, we've partnered with Warner Brothers for licensed products featuring Lord of the Rings, Harry Potter, and Superman collections - our most successful campaigns to date.

OUR COMPANY VALUES

• 🌱 Learn new things: Takes on new challenges with enthusiasm.
• 🥷🏾 Pursue mastery: Relentlessly works on improving skills.
• 💪🏾 Own your sh*t: Apologies without ego.
• 🤝🏾 Be a part of the solution: Bring a solution for every problem.
• 😤 Put in the work: Do whatever it takes to get extraordinary results.

We're a hybrid organization with 45-50 teammates headquartered in Toronto, with team members across Canada and Pakistan. 

Our culture is performance-driven yet flexible. We're serious about stationery but also a playful, eclectic, and creative bunch. We strive to make our core values part of everyday conversations and follow them diligently. While we work hard, we don't work crazy hours, and our managers don't micromanage. We're always growing, open to learning, and embrace a bit of healthy chaos.

About the Role

remote Business Systems & Automation Specialist

In this role, you'll analyze business processes across all departments, design automated workflows between multiple e-commerce platforms and fulfillment centers, and build the documentation infrastructure needed to manage our explosive growth. You'll gather data for all teams, identify tools that compile information effectively, and ensure seamless information flow across the organization.

This role supports long-term scalability by building adaptable, future-ready systems. You'll inherit existing integrations but more importantly, design solutions for platforms we haven't adopted yet. As we project to double our product catalog from 800 to 1,600 SKUs in two years, you'll ensure our systems scale quickly and reliably.

Our IDEAL CANDIDATE

Your performance will be measured by system reliability and uptime, achievement of 30-day goals tied to quarterly objectives, reduction of manual work across departments, and effective communication and training delivery to diverse audiences.

You'll be in the Operations department on the Business Intelligence team. You'll collaborate with Executive team members, Managers, BI Specialists, and AI Contractors. This position reports directly to the Director of Operations.

You’ll be doing things like:

• Business Process Analysis (25%):

  Work with stakeholders across all departments to understand workflows, data needs, and pain points; analyze current tools and processes to identify inefficiencies and integration opportunities; translate business requirements into technical solutions; research and recommend new tools to streamline operations

• Integration & Automation (25%):

  Design and implement connections between systems using APIs, native integrations, or third-party platforms; build and maintain automated workflows across business tools; unify data from multiple e-commerce platforms and fulfillment centers for comprehensive reporting; ensure scalable solutions that support business growth

• System Configuration (25%):

  Configure tools and workflows to reflect operational needs across finance, marketing, and operations; manage data alignment between platforms; onboard new systems as the business scales; coordinate with technical vendors to implement changes

• Documentation & Training (15%):

  Maintain comprehensive documentation for all workflows, integrations, and system processes; create user guides and training materials; educate team members on new functionality and best practices; build knowledge management systems that scale with organizational complexity

• Data & Reporting (5%):

  Extract and analyze data to create meaningful business insights and reports; manage data migrations and system transitions; ensure data accuracy and integrity across all platforms; support data-driven decision making across the organization

• System Administration (5%):

  Manage user permissions, system settings, and platform configurations; provide technical support and troubleshooting; serve as the bridge between technical concepts and business stakeholders

Skills & Qualifications

• 3-5 years of prior experience in roles like Business Systems Analyst, Automation Specialist, Operations Analyst, System Integration Specialist or Business Process Analyst.
• Database scripting/SQL for data extraction and manipulation (especially Zoho Analytics)
• API familiarity including documentation review and testing tools like Postman
• Experience with no-code automation platforms (e.g., Zapier)
• Advanced proficiency in Google Sheets and Excel (pivot tables, queries, lookups)
• Understanding of data modeling and business logic mapping
• Excellent communication with ability to translate technical concepts for different audiences
• Strong cross-functional collaboration and teamwork skills
• Methodical problem-solving approach - asking the right questions before implementing solutions
• Training and knowledge transfer capabilities

Bonus if you also have:

• Experience with BI tools (PowerBI, Tableau, Looker)
• Background integrating AI tools into workflows
• Low-code automation development skills
• Data analysis or data science experience
• Python programming experience
• Data warehouse experience
• Familiarity with our tools: Shopify, Amazon, Zapier, Google Workspace, Zoho Suite (Analytics, CRM), fulfillment center platforms with API integration

Position Details

• Working Hours:

  Fixed,
  9AM-5PM Eastern Time (with more flexible hours earned after 3-month probationary period based on performance), with required availability during scheduled meetings and urgent situations

• Employment Type:

  Full-time (40 hours/week), Exclusivity Preferred

• Education:

   BS/MSc in Software Engineering, Computer Science, or comparable work experience

• Level:

  Intermediate (3-5 years of relevant work experience)

• Compensation:

  ~CAD $1,050–$1,500 (INR 66K–95K), based on experience. Structured as a Consultant Agreement (independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance.

Benefits of working with us:

• 🚀 Work directly with a forward-thinking international company
• 🏡 Work from the comfort of your home
• 🏆 Incredibly talented teammates
• 🧘🏾‍♀️ Work-life balance: 8 hours a day, 5 days a week
• 💰 Above-market compensation
• 🧠 Lots of learning & growth opportunities
• 👥 Daily meetings with teammates to foster connection and collaboration
• 🥳 Celebratory and inclusive remote culture
• 🌱 Opportunities to grow and advance within the organization
• 🌍 Global impact across 6+ regions and growing
• 📈 Be part of rapid scaling - doubling product catalog in 2 years
• 🖋️ Product samples shipped to you

Not sure you meet all the requirements? Apply anyway! We value diverse experiences and hire for potential.

If you don't hear back within 4 weeks, assume you weren't selected, but Goodwork may still reach out about other remote roles.