Position Title:
Asst Manager – HR Operations
Function/Group:
HR
Country:
IndiaLocation:Mumbai
Recommended Level:
EP 50
Job Type:
Full time
Role Reports To:
Regional HR Operations LeadGeographical Scope of the Role - Location:Domestic
Percentage Of Travel Required:
<5%Job Overview
(Briefly describe the purpose of job in no more than 2-3 sentences.)
Will be face of HR at the Pune site serving as the operational backbone for the HR function, ensuring seamless HR service delivery while acting as a key partner to HR Business Partners (HRBPs) in driving people initiatives, compliance, and employee experience across the organization.
Job Responsibilities
(Describe the responsibilities of the role)
(Consider listing the primary duties/responsibilities of the role and the approximate percentage of time spent on overreach area during the course of a year. Percentages should add up to 100%. Do not list any duties or responsibilities that require less than 5% of the role’s time.)
Please use the following rows to clarify the responsibilities.
60%of Time
Operational Excellence
- Manage end-to-end HR Operations: Onboarding, Offboarding, Payroll, Employee lifecycle, and Policy administration.
- Act as a primary liaison between HR operations and HRBPs, supporting workforce planning, talent management, and employee relations initiatives.
- Accelerate engagement with Vendors for periodic review of benefits offering and introduce innovative offerings to enhance employee experience – Employee Assistance Program, Mediclaim Services, Bank Service Offerings, Annual Health Check-Ups
- Coordinate with vendors (payroll, benefits, contractors) and internal stakeholders (Finance, Recruitment, IT) to resolve queries and ensure smooth processes.
- Active involvement to support Contract Management process for site – Third Party, P2P, Consultants, etc.
- Proactively provide insight and early identification of data discrepancies and partner with relevant stakeholders i.e. HRBPS, HR Direct, Recruitment, Finance
- Facilitate in quick Decision making for any exceptions/changes to Policies/Processes/Practices
- Support HR Direct in resolving complex / specific GIC related policy queries.
- Provident fund SPOC for the site to address employee queries pertaining to Transfer In / Outs, Withdrawals etc.
- Conduct onboarding session for HR Policies / Total Rewards
- Update and periodic review of Policies considering the Organizational Objective and Employee Value Proposition.
- Drive process standardization, automation, and continuous improvement to enhance service delivery and employee experience.
- Enable standardization and manage HR OPS process change w.r.t. Onboarding, Offboarding process etc.
- Offer Hiring support, when required :
- Candidate coordination – Interview arrangements, Walk ins, any feet on the ground support
- Preliminary Vendor (Hiring) connect
- Some Industry know-how/networking
- Roll out session - run and/or coordinate
- Act as a first point of contact for ER and POSH cases; directing the employees to the respective teams in Mumbai.
- Provide guidance and support to team members on HR processes and best practices.
30%of Time
Advance Capabilities
- At as the Face of the Audit (Internal/External) - responsible for managing site audit and ensure data is audit ready – External Labour Audit, Internal Controls Audit, GIA Audit
- Lead or support site-level HR projects and change management initiatives, including capability building and D&I programs.
- Lead/Co-lead end to end HR Operations projects - Apprenticeship Management program for site and drive compliance, etc.
- Provide data support to HRBPs in Talent Processes and other Council Teams for site wide initiatives
- Participate actively in Organizational initiatives and represent the Function
10%of Time
Process Improvement
Maintain a lens of continuous improvement for projects & processesDrive. 2-3 areas of Process efficiencyDesired Profile
(Describe the expectations from the candidate)
Education
Minimum Degree Requirements:
Bachelors
Preferred Degree Requirements:
Masters
Preferred Major Area Of Study:
HR
Required Professional Certifications:
NA
Preferred Professional Certifications:
NA
Experience
Minimum years of related experience required:Min.7 - 10 years in HR Operations and Compensation & Benefits
Preferred Years Of Related Experience:
Same as above
Example:
Specific Job Experience or Skills Needed
- Demonstrated inventory management, customer service, and production forecasting skills
- Can prioritize and complete multiple tasks on tight deadlines
- HR Operations – covering the entire process from Hire to Retire
- Employee Relations
- Compensation, Salary, and Tax
- Legal & Statutory
- Demonstrated experience supporting or partnering with HRBPs or business leaders.
- Proven ability to manage projects, drive process improvements, and communicate effectively across functions.
Competencies/Behaviors required for job Click here to view full functional competencies
Example:
- Energizes and develops people
- Anticipates market trends that will impact competitive advantage
- Multi-tasking
- Fast Decision Making
- Excellent administrative/coordination skills
- Strong inter-personal skills
- Maturity and accommodative spirit
- Stature to deal with people at all levels across the organization
- Good verbal and written communication skills
- Analytical thinking and data-driven decision-making
- Change management and adaptability
- Attention to detail and operational excellence
- Stakeholder management and collaboration
