About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.
Role Purpose
The Assistant Manager – BPM & MIS plays a critical individual contributor role in driving data-driven performance management and business process optimization. This role is responsible for designing and maintaining robust MIS frameworks, ensuring accurate and timely reporting across business functions, and supporting strategic decision-making through actionable insights. The position also involves continuous tracking of key performance metrics, identifying process gaps, and collaborating with cross-functional teams to implement improvements that enhance efficiency, compliance, and service delivery.
Designation:
MIS & BPM Asst Manager
Base Location:
Navi Mumbai
Reporting to:
Manager – BPM & MIS
Key Role Responsibilities
- Design, develop, and maintain automated MIS reports and dashboards for key stakeholders across business units .
- Ensure accuracy, consistency, and timeliness of periodic and ad hoc reporting (daily, weekly, monthly, quarterly).
- Track key operational and financial KPIs across functions.
- Identify trends, variances, and performance gaps to support strategic and tactical decision-making
- Conduct root cause analysis of performance issues and recommend actionable improvements. Present insights in a clear and compelling manner to leadership teams
- Collaborate with cross-functional teams (Ops, Finance, Tech, Transformation) to gather data, validate findings, and support initiatives. Act as a single point of contact for MIS and process performance queries
- Drive small-scale automation projects using Excel macros, Power BI, or RPA (where feasible).
- Support the implementation of Lean/Six Sigma ideas to improve productivity and eliminate waste.
- Ensure data integrity and audit readiness for all performance reports .
- Maintain version control, access logs, and backup protocols for critical reporting tools.
- Strong understanding of business performance metrics, KPIs, and reporting frameworks across operations, finance, or shared services environments.
- Working knowledge of MIS design, data visualization, and report automation using tools like Excel (advanced), Power BI, Tableau, or equivalent platforms.
- Familiarity with data extraction, cleaning, and transformation techniques from ERP systems (e.g., SAP, Oracle, Navision, or similar).
- Awareness of process improvement methodologies (e.g., Lean, Six Sigma) and basic automation enablers like macros, RPA, or low-code tools.
- Ability to interpret business data, derive actionable insights, and present findings to mid and senior-level stakeholders.
- Exposure to governance, control, and audit requirements related to reporting and business performance tracking.
- Strong communication, collaboration, and time management skills to coordinate across multiple functions and geographies.
- A background in logistics education along with a minimum of 2 years' experience in shipping and logistics.
- The Assistant Manager should possess a strong understanding of performance metrics, business reporting structures, and KPI frameworks. They must be able to interpret data to track trends, identify deviations, and support evidence-based decision-making across functions.
- The role requires hands-on expertise in designing and maintaining MIS dashboards and performance reports. The candidate should be comfortable working with advanced Excel features, Power BI, and other visualization tools to create reports that are accurate, timely, and actionable.
- Familiarity with ERP platforms like SAP, Oracle, or Navision is essential. The individual should be able to extract, validate, and reconcile data across systems to ensure reporting accuracy and process alignment.
- Clear and concise communication—both written and verbal—is critical. The individual should be able to present complex data in an understandable manner to stakeholders across levels, including business leaders.
- The role demands proactive collaboration with cross-functional teams. The candidate should be able to engage constructively with operations, finance, and transformation teams to gather data, align metrics, and resolve issues.
- Given the nature of MIS reporting and audit trails, accuracy is non-negotiable. The candidate must have a keen eye for data integrity and be able to ensure consistency across multiple reports and systems.
- The Assistant Manager should be self-driven, well-organized, and capable of managing recurring and ad hoc reporting requirements under tight deadlines without compromising quality.
- The candidate must be comfortable in a dynamic, evolving environment and should be able to reprioritize based on business needs. Flexibility in managing shifting reporting cycles or supporting transition projects is essential.
- Collaborate effectively across functions to understand reporting needs, performance insights, and drive alignment through structured MIS and performance tracking frameworks.
- Work closely with the Process Excellence, Performance, and Quality teams to identify reporting gaps, support automation opportunities, and align business metrics with operational priorities
- Provide flexible support during urgent or off-cycle business requirements by working beyond regular hours in coordination with the reporting line manager.
- Thrive in a fast-paced, deadline-driven environment, ensuring timely delivery of critical reports and dashboards while managing multiple priorities with accuracy.
- Demonstrate strong attention to detail in every aspect of reporting, coupled with clear, structured communication to convey data-driven insights to stakeholders at various levels.
- Demonstrate strong attention to detail in every aspect of reporting, coupled with clear, structured communication to convey data-driven insights to stakeholders at various levels.
Skills & Competencies
- 5+ years of proven experience specifically in MIS & BPM
- MIS Development & Reporting
- Data Analysis & Interpretation
- ERP System Proficiency (Navision)
- Excel – Advanced Functions & Automation
- Power BI / Data Visualization
- Business Performance Management
- Problem-Solving & Root Cause Analysis
- Communication & Presentation
- Stakeholder Collaboration
- Attention to Detail
- Time & Priority Management
- Adaptability & Agility
Education & Qualifications
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
