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Description
Job Description Title - Vendor Operations Manager Annual CTC - 4.5 to 8 LPA Expected Experience - 3 to 6 years Location - Punjab (Preferably Chandigarh)/ Remote About the Role: We are seeking an experienced Vendor Operations Manager who will be responsible for overseeing and optimizing the end-to-end operational relationship with external vendors. The manager acts as a primary liaison between the organization and its vendors, driving efficiency, cost-effectiveness, and quality in all vendor-related processes. They are instrumental in fostering strong vendor relationships, mitigating risks, and continuously improving operational workflows. Key Responsibilities: Vendor Sourcing & Onboarding: Identify, evaluate, and onboard nutraceutical vendors aligned with Anarvah’s quality and compliance standards. Ensure all necessary documentation (contracts, compliance forms, certifications) is collected, verified, and filed appropriately during onboarding. Facilitate initial communication and relationship building between new vendors and relevant internal stakeholders. Vendor Evaluation & Scoring: Score vendors based on licenses, responsiveness, certification, price, quality, and documentation using a structured grid. Implement and manage a scoring system to objectively assess vendor performance, allowing for ranking and comparison. Conduct regular vendor reviews (quarterly, annually) to discuss performance, identify areas for improvement, and address any challenges. Procurement Coordination: Manage PO lifecycle with vendors—issuance, follow-up, confirmations, and shipment tracking. Provide operational insights and performance data to procurement for contract negotiations, renewals, and vendor selection processes. Collaborate on the development and refinement of procurement policies and procedures to ensure operational feasibility and vendor compliance. Issue Resolution & Communication: Act as the single point of contact for vendor issues (quality, delay, documentation); resolve through escalation or coordination. Develop and implement corrective and preventive action plans in collaboration with vendors and internal teams. Establish clear communication channels and protocols to ensure efficient flow of information between the organization and its vendors. GRN & Warehouse Coordination: Ensure proper coordination with the warehouse for incoming shipment receipt, GRN generation, and QC check initiation. Monitor vendor adherence to delivery schedules and packaging requirements, addressing any deviations promptly. Implement procedures for managing returns, damaged goods, or incorrect shipments with vendors and warehouse personnel with proper documentation. Dispatch & ETA Monitoring: Monitor and follow up on committed dispatch timelines from vendors; proactively alert delays. Collaborate with logistics partners and vendors to resolve transit issues while leveraging tracking systems for real-time shipment visibility and smooth delivery processes. Analyse dispatch and delivery data to optimize vendor logistics, identifying trends and bottlenecks while developing contingency plans to mitigate potential supply chain disruptions. Vendor Performance Reporting: Prepare monthly scorecards and feedback loops on vendor fulfilment performance, lead time, and complaints. Design, develop, and maintain vendor performance dashboards while analysing large datasets to provide insights into SLAs, KPIs, quality, cost, and efficiency Identify performance deviations, analyse root causes and impact, and recommend data-driven strategies to enhance vendor performance. Compliance & Documentation: Ensure all inbound logistics processes follow Anarvah’s SOPs and vendor documentation is audit-ready. Develop, implement, and maintain internal policies and procedures to ensure vendor compliance with organizational standards, including information security and ethical guidelines. Collaborate with Legal, Risk, and Audit departments to address complex compliance matters and implement necessary corrective actions. Required Skills and Qualifications: Skills Strong knowledge of supply chain management & inbound logistics. Experience in vendor coordination & procurement processes. Proficiency in Warehouse Management Systems (WMS) and inventory software (SAP, Zoho, etc.). Expertise in GRN processing, quality control standards, and logistics tracking. Knowledge of freight, transportation, and warehouse operations. Preferred Qualifications Minimum of 3-6 years of progressive experience in vendor management, supplier relationship management, procurement operations, supply chain management, or a similar operational role. Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Logistics, or a closely related field. Certifications in supply chain management (e.g., CSCP, CPIM) or project management (e.g., PMP) are a significant plus. About Anarvah Spices Private Limited Anarvah is a premium B2B Spice brand and Nutraceuticals dedicated to providing clean, consistent, and lab-tested spices to professional kitchens in India and globally. We work with certified processors and verified vendors to ensure purity and traceability in every product. Our quality-controlled spices are tailored for the HoReCa (Hotels, Restaurants, Catering Houses) and institutional food service sectors, offering reliable and safe sourcing solutions for our clients. What We Offer Competitive salary and performance-based incentives. A collaborative work environment focused on innovation and growth. Opportunities for career advancement within a fast-growing organization. Show more Show less
