CRM Executive

Job Description Title - CRM Executive Monthly CTC - 20K to 30K Expected Experience - 0 to 4 years Location - Punjab (Preferably Chandigarh)/Remote About the Role: The CRM Executive will play a crucial role in building and nurturing strong relationships with our clients. This individual will be responsible for managing customer interactions, ensuring customer satisfaction, and driving retention. Key Responsibilities: Client Relationship Management: Build and maintain strong, lasting relationships with the clients. Serve as the primary point of contact for a portfolio of clients, addressing their inquiries, concerns, and feedback. Proactively reach out to clients to ensure satisfaction, gather feedback, and identify opportunities for growth. Query and Complaint Resolution: Professionally and promptly handle customer inquiries, complaints via phone, email, and other communication channels. Investigate and resolve product or service problems by clarifying the issue, determining the root cause, and explaining the best solution. Follow up with clients to ensure resolution and satisfaction. Product Knowledge and Support: Develop a deep understanding of Anarvah's product range, including their quality, sourcing, and applications within the food service industry. Assist clients in making informed decisions about our products and provide technical support where necessary. Gather customer feedback and share insights with the marketing and product development teams to inform strategy and product enhancements. Data Management and Reporting: Maintain accurate and up-to-date records of customer interactions, transactions, comments, and complaints. Prepare reports by collecting and analysing customer information, identifying trends, and recommending improvements. Communication: Exceptional verbal and written communication skills in English and Hindi (and potentially a regional language relevant to the client base). Ability to communicate complex information clearly and concisely. Strong active listening skills and empathy. Ability to remain calm and professional under pressure. Qualifications: Bachelor's degree Minimum of 0-1 years of experience in customer service, client relations. About Anarvah Anarvah is a premium B2B spice brand dedicated to providing clean, consistent, and lab-tested spices to professional kitchens in India and globally. We work with certified processors and verified vendors to ensure purity and traceability in every product. Our quality-controlled spices are tailored for the HoReCa (Hotels, Restaurants, Catering Houses) and institutional food service sectors, offering reliable and safe sourcing solutions for our clients. What We Offer Competitive salary and performance-based incentives. A collaborative work environment focused on innovation and growth. Opportunities for career advancement within a fast-growing organization. Show more Show less