CRM Executive

Job Description

CRM Executive/ Customer Relationship Management Executive

20K to 30K

1 to 4 years

Punjab (Preferably Chandigarh)/Remote

About the Role:

The CRM Executive will play a crucial role in building and nurturing strong relationships with our clients. This individual will be responsible for managing customer interactions, ensuring customer satisfaction, and driving retention.

Key Responsibilities:

Client Relationship Management:

• Build and maintain strong, lasting relationships with the clients.
• Serve as the primary point of contact for a portfolio of clients, addressing their inquiries, concerns, and feedback.
• Proactively reach out to clients to ensure satisfaction, gather feedback, and identify opportunities for growth.

Query and Complaint Resolution:

• Professionally and promptly handle customer inquiries, complaints via phone, email, and other communication channels.
• Investigate and resolve product or service problems by clarifying the issue, determining the root cause, and explaining the best solution.
• Follow up with clients to ensure resolution and satisfaction.

Product Knowledge and Support:

• Develop a deep understanding of Anarvah's product range, including their quality, sourcing, and applications within the food service industry.
• Assist clients in making informed decisions about our products and provide technical support where necessary.
• Gather customer feedback and share insights with the marketing and product development teams to inform strategy and product enhancements.

Data Management and Reporting:

• Maintain accurate and up-to-date records of customer interactions, transactions, comments, and complaints.
• Prepare reports by collecting and analysing customer information, identifying trends, and recommending improvements.

Communication:

• Exceptional verbal and written communication skills in English and Hindi (and potentially a regional language relevant to the client base).
• Ability to communicate complex information clearly and concisely.
• Strong active listening skills and empathy.
• Ability to remain calm and professional under pressure.

Qualifications:

• Bachelor's degree
• Minimum of 1 year of experience in customer service, client relations.

About Anarvah

Anarvah is a premium B2B spice brand dedicated to providing clean, consistent, and lab-tested spices to professional kitchens in India and globally. We work with certified processors and verified vendors to ensure purity and traceability in every product. Our quality-controlled spices are tailored for the HoReCa (Hotels, Restaurants, Catering Houses) and institutional food service sectors, offering reliable and safe sourcing solutions for our clients.

What We Offer

• Competitive salary and performance-based incentives.
• A collaborative work environment focused on innovation and growth.
• Opportunities for career advancement within a fast-growing organization.