Technology Program Manager

Technology Program Manager – Transformation & Growth

About Thryve

Thryve Digital Health LLP

Role Summary

We are seeking a highly skilled and experienced Technology Program Manager to join our dynamic Transformation & Innovation Office (a high-performing team driving impactful Innovation, Transformation, and Growth initiatives) and play a critical role in delivering exceptional results. This role demands a proactive, solutions-oriented individual with a proven track record of success in managing complex projects within fast-paced environments. This role will require extensive skills in gathering requirements, developing solutions, and deploying MS Power Platform applications to drive business value.

Responsibilities:

• Project Planning & Execution: Develop and manage comprehensive project plans for Power Platform initiatives, including scope definition, resource allocation, timeline creation, and budget management. Develop technical documentation, including solution design documents, process flows, and training materials. Design Power Platform solutions in accordance with best practices. Plan and execute project rollouts and ongoing support. Proactively identify and mitigate potential risks and challenges specific to Power Platform implementations. This includes backlog and capacity management to ensure prioritization and efficient task allocation. Stay up to date with the latest Power Platform features and capabilities.
• Stakeholder Management: Effectively engage with diverse stakeholders, including business users, IT teams, and leadership, to gather requirements, manage expectations, and foster collaborative relationships. Regular communication, proactive issue identification and resolution, skillful conflict management, and efficient escalation management. Present Power Platform solutions to stakeholders and provide training and support.
• Team Leadership: Guide and mentor project team members (developers, analysts, etc.), fostering a culture of collaboration, innovation, and accountability. Provide constructive feedback and support team members in achieving their objectives. Plan and facilitate regular team meetings.
• Delivery Excellence: Ensure projects are delivered on time, within budget, and to the highest standards of quality. Continuously monitor progress, identify deviations, and implement corrective actions. Meticulous action item tracking and follow-up. Conduct quality assurance testing of Power Platform solutions. Manage project documentation and knowledge sharing. Ensure the adoption of Power Platform applications by the business community.
• Innovation & Problem-Solving: Contribute creative solutions to complex business challenges, leveraging innovative thinking and problem-solving skills to deliver impactful results. Identify opportunities to leverage Power Platform to improve business processes and workflows. Stay informed about industry trends and best practices for Power Platform development.
• Methodology & Tools: Proficiently utilize project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Monday.com, Jira, Azure DevOps, MS Project) to enhance project efficiency and effectiveness. Proficient in utilizing Power Platform development tools and techniques.
• Reporting & Aggregation: Serve as a key aggregator, consolidating project data and presenting it in a clear and concise manner.
• Data Visualization & Dashboard Design: Develop and maintain effective dashboards using Power BI to provide clear, concise visualizations of key projects and program metrics and progress.
• Employee Feedback Action Tracking: Monitor and track actions related to employee feedback platform to ensure timely resolution of identified issues.
• Finance & Ops Liaison: Act as a liaison between the project team and Finance and Operations teams, ensuring alignment on budget, resources, and administrative matters. This includes capacity reporting to optimize resource allocation.
• Communication: Prepare and present regular project status reports, highlighting key achievements, challenges, and forecasts. Maintain clear and concise communication across all stakeholders.
• Continuous Improvement: Actively participate in continuous improvement initiatives, contributing to the enhancement of project management processes and best practices within the team.

Qualifications:

• Bachelor's degree in a relevant field (Computer Science, Information Technology, Business Administration) and postgraduate (MBA or equivalent) degree preferred.
• Minimum of 6 years of experience in project management, with at least 3 years focused specifically on Microsoft Power Platform (Power Apps, Power Automate, Power BI, SharePoint).
• Proven track record of successfully delivering complex projects within a consulting environment.
• Experience in Innovation, Transformation, or Growth initiatives is strongly preferred.
• Demonstrated expertise in utilizing various project management methodologies (Agile, Waterfall) and tools. PMP or similar certification is highly desirable.
• Strong understanding of SharePoint architecture and administration.
• Experience with Microsoft Azure DevOps preferred.
• Exceptional communication, interpersonal, and presentation skills with the ability to effectively communicate with diverse (including executive) audiences.
• Strong analytical and problem-solving skills with the ability to identify and resolve complex issues.
• Proven ability to lead and motivate high-performing teams, fostering a collaborative and results-oriented environment.
• Ability to manage multiple projects simultaneously while maintaining exceptional attention to detail.
• Strong understanding of business strategy and its application within project contexts.
• Experience working with diverse international teams (preferred).
• Excellent organizational and time-management skills with the ability to prioritize tasks and manage competing deadlines effectively.
• Proficiency in Power BI data visualization tools and techniques. Experience with dashboard design is a plus.
• Microsoft Power Platform certifications (e.g., Power Platform App Maker, Power Platform Developer) are a plus.