Strategic Account Manager

The Strategic Account Manager (SAM) – Marketplace Services is a senior-level client-facing role responsible for managing and scaling eCommerce marketplace businesses across platforms like Amazon, Walmart, eBay, and Zalando. This role combines client strategy, marketplace operations, and account growth to support enterprise-level clients achieving revenue and GMV goals.

Responsibilities:

Client Relationship Management

● Serve as the primary point of contact for marketplace clients, ensuring strategic alignment and client satisfaction.

● Build and maintain strong relationships with clients, platform stakeholders, and internal

cross-functional teams.

● Lead regular strategy calls, executive touchpoints, and business reviews.

Marketplace Strategy & Execution

● Define goals around GMV, profitability, and channel diversification with clients.

● Develop data-backed marketplace strategies aligned with industry trends and client goals.

● Monitor competitor performance and execute initiatives such as seasonal selling, global expansion, and fulfillment scoping (FBA, WFS).

Performance Optimization

● Track and optimize KPIs like Sell-Through Rate (STR), fulfillment lead times, and pricing effectiveness.

● Identify and resolve technical listing, feed, or policy issues with engineering support.

● Ensure product listings, keywords, and campaign structures follow best practices for each

marketplace.

Data-Driven Insights & Reporting

● Deliver regular performance updates and dashboards on GMV, operational health, and ad efficiency.

● Use platform analytics to guide strategy on promotions, expansion, and budget recommendations.

● Lead business reviews and roadmap presentations using performance insights.

Account Growth & Renewal Management

● Identify upsell opportunities and lead conversations on new marketplaces, ad tools, or catalog

expansion.

● Support revenue retention and renewal processes by demonstrating clear ROI.

● Mitigate risks related to sales decline, compliance issues, or fulfillment disruptions.

Internal & Cross-Functional Collaboration

● Work with client success engineering, support, and product teams to troubleshoot and improve

service delivery.

● Partner with finance, sales, and renewals teams to drive revenue forecasts, RFP responses, and

pipeline growth.

● Ensure alignment across teams through playbooks, process documentation, and strategic alignment sessions.

Qualifications:

● Bachelor’s or Masters (Preferred) degree in Business, Marketing, or related field.

● 3–9 years of experience managing eCommerce marketplace accounts (Amazon, Walmart, eBay, etc.).

● Hands-on knowledge of retail marketplace tools and seller portals (e.g., Seller Central, Marketplace APIs).

● Strong analytical skills; ability to translate data into clear strategies and recommendations.

● Excellent client communication, stakeholder management, and project leadership abilities.

● Familiarity with Chatgpt, Copilot, Powerpoint, Excel, SQL, Salesforce, Notion, and BI tools preferred.

● Experience with global accounts or multi-country marketplaces is a plus.