Our Strategic Account Managers (loyalty programs) work with a diverse portfolio of Zinrelo's largest global clients. In this capacity, you'll ensure that assigned clients meet their loyalty program objectives through the effective utilization of Zinrelo's offerings. As a trusted advisor, you'll assist clients in developing tailored loyalty strategies, provide support for their implementation, and assess performance against mutually defined benchmarks. Your responsibilities include fostering enduring relationships with these clients to enhance customer retention, foster account growth, and cultivate referenceable clientele. Additionally, you'll serve as a liaison between clients and internal Zinrelo teams to address crucial customer needs, ultimately contributing to client success. This position is based in Pune, India. Primary Responsibilities Collaborate with clients to understand their ongoing business and loyalty program goals. Define critical objectives, KPIs, and metrics in alignment with client objectives. Offer expert guidance in formulating and executing optimized loyalty strategies and campaigns using Zinrelo's products and services. Provide hands-on support for the implementation of loyalty strategies. Analyze performance data, track KPIs/metrics, and recommend corrective actions and additional strategies to drive performance. Regularly engage with clients to address strategic and operational needs. Cultivate and sustain trusted relationships with clients at various levels and turn them into enthusiastic advocates. Advocate for client needs and expedite resolution of all account issues, leveraging internal resources as necessary. Deliver presentations and educational sessions on Zinrelo's value proposition to client audiences ranging from senior executives to operational teams. Gather client feedback and collaborate with internal teams to inform operational strategies and product development. Achieve timely contract renewals and identify opportunities for upselling/cross-selling in collaboration with the sales team. Required Skills/Experience Bachelors in computer applications/ IT Strong analytical skills, comfortable with complex data and statistical concepts. Financial acumen to intelligently speak to program performance. Enthusiastic about helping clients achieve business objectives. Demonstrated ability to build and sustain strong client relationships. Critical thinker, curious, and adept at problem-solving. Excellent communication and presentation skills, with a knack for storytelling and value articulation Highly organized and capable of multitasking in a fast-paced environment. Self-motivated, adaptable, and focused on results. Collaborative team player with strong interpersonal skills. Desirable Knowledge, Skills, Abilities, and Background Experience and/or expertise in loyalty programs is highly desirable. Familiarity with e-commerce especially in the retail industry. Experience working with international clients, particularly in the USA.

Key Parameters 8+ years of experience in consulting, and creating & providing B2B software or services related technical solutions to international customers Open to international travel to meet customers & prospects Preference: An educational degree from OR worked & lived anywhere in the USA or EMEA region for at least 2 years; travel history to USA or Schengen countries Open to being flexible about work timings. Zinrelo has clients across the world, and this role would necessitate working in different time zones as required Description The Senior Manager, Client Solutions is a strategic role at Zinrelo and will have the opportunity to directly impact company revenues. The Senior Manager, Client Solutions will closely work with the Sales team, enabling them to close deals across various international markets. The Senior Manager, Client Solutions will be responsible for the end-to-end sales solutioning understand prospects needs & objectives, create tailored solutions to address prospects requirements & use cases, drive solution demos and presentations, and facilitate closure of deals. Objectives and Success Metrics The success of this role will be determined by the amount of revenues closed each quarter and annually, either through new client acquisition or cross/up selling. Key Responsibilities The Senior Manager, Client Solutions will be the face of the company, act as an ambassador of Zinrelo in front of prospects, and be the bridge between Zinrelo customers/prospects and the Sales team The primary responsibility will be to provide solutions for sales deals, including the following: Understand prospects’ needs, objectives, requirements & use cases Understand the Zinrelo technology, product, features, capabilities, integrations, solutions, industry specific use cases, success stories, etc. Prepare product demos, proof of concept and custom solutions to address the needs of the prospect Drive solution demos and presentations independently, articulating prospects’ needs and Zinrelo solutions Build the solution, narrative and pitch for individual prospects; and deliver great looking presentations Drive technical and capabilities solutioning across the sales cycle to facilitate closing of deals by the Sales team Additional responsibilities would also include Travel to the prospect locations for technical & solutioning meetings, if required Understand the Zinrelo product and solution offering – key features, capabilities, value proposition, use cases, benefits for various industry verticals, etc. Respond to RFIs and RFPs Work with sales team members to strategize on accounts Liaise with other teams – Product & Engineering, Custom Development, , Customer Success Marketing, Partnerships – to provide feedback, understand use cases, for joint GTM, etc. Create innovative solutions and sales strategies to enhance sales Ensure detailed reporting and CRM compliance Key Requirements 8+ years of proven B2B software and services consulting, sales solutioning, or technical solutioning experience in international markets. Hands-on experience building web applications, including HTML/CSS, JavaScript, APIs, and webhooks. Excellent technical problem-solving skills. Experience with Python or PHP would be a plus. Excellent written and phone communication skills with international clients Strong presentation skills – ability to present to Zinrelo Clients Capable of building positive relationships at a CXO level with Clients Should have worked for a software product or services company. Prior experience of meeting customers & prospects in international markets Strong solutioning and consulting skills with large companies Proactive, well organized, and self-motivated – ability to manage multiple engagements and sales pursuits in parallel Strong attention to detail Experience or knowledge of online marketplaces and e-commerce preferred Prior software engineering background An educational degree in engineering, marketing or business.