Strategic Account Manager

Our Strategic Account Managers (loyalty programs) work with a diverse portfolio of Zinrelo's largest global clients. In this capacity, you'll ensure that assigned clients meet their loyalty program objectives through the effective utilization of Zinrelo's offerings. As a trusted advisor, you'll assist clients in developing tailored loyalty strategies, provide support for their implementation, and assess performance against mutually defined benchmarks. Your responsibilities include fostering enduring relationships with these clients to enhance customer retention, foster account growth, and cultivate referenceable clientele. Additionally, you'll serve as a liaison between clients and internal Zinrelo teams to address crucial customer needs, ultimately contributing to client success. This position is based in Pune, India.

Primary Responsibilities

• Collaborate with clients to understand their ongoing business and loyalty program goals.
• Define critical objectives, KPIs, and metrics in alignment with client objectives.
• Offer expert guidance in formulating and executing optimized loyalty strategies and campaigns using Zinrelo's products and services.
• Provide hands-on support for the implementation of loyalty strategies.
• Analyze performance data, track KPIs/metrics, and recommend corrective actions and additional strategies to drive performance.
• Regularly engage with clients to address strategic and operational needs.
• Cultivate and sustain trusted relationships with clients at various levels and turn them into enthusiastic advocates.
• Advocate for client needs and expedite resolution of all account issues, leveraging internal resources as necessary.
• Deliver presentations and educational sessions on Zinrelo's value proposition to client audiences ranging from senior executives to operational teams.
• Gather client feedback and collaborate with internal teams to inform operational strategies and product development.
• Achieve timely contract renewals and identify opportunities for upselling/cross-selling in collaboration with the sales team.

Required Skills/Experience

• Bachelors in computer applications/ IT
• Strong analytical skills, comfortable with complex data and statistical concepts. Financial acumen to intelligently speak to program performance.
• Enthusiastic about helping clients achieve business objectives.
• Demonstrated ability to build and sustain strong client relationships.
• Critical thinker, curious, and adept at problem-solving.
• Excellent communication and presentation skills, with a knack for storytelling and value articulation
• Highly organized and capable of multitasking in a fast-paced environment.
• Self-motivated, adaptable, and focused on results.
• Collaborative team player with strong interpersonal skills.

Desirable Knowledge, Skills, Abilities, and Background

• Experience and/or expertise in loyalty programs is highly desirable.
• Familiarity with e-commerce especially in the retail industry.
• Experience working with international clients, particularly in the USA.