ServiceNow Developer

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work.
As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• 7+ years of experience in SAM with 3+ years as a ServiceNow SAM Architect

• Strong hands-on experience with ServiceNow SAM Pro module implementation and configuration.

• Automate software license reconciliation using ServiceNow workflows, APIs, and MID Server .

• Expertise in global software licensing models and compliance frameworks (ISO 19770, ITIL)

• Experience with discovery tools and software normalization practices

• Familiarity with CSDM, CMDB design, and IT Asset Management practices

• Design scalable ServiceNow SAM Pro solutions based on enterprise requirements.

• Align the SAM architecture with ITAM, CMDB, CSDM, procurement, and finance systems.

• Lead architectural assessments and roadmap creation for SAM implementation.

• Define licensing models and entitlement structures for vendors (Microsoft, Adobe, Oracle, IBM, SAP, etc.).

• Design automated compliance reporting to reduce audit risk and improve vendor negotiations.

• Architect integration with discovery tools (ServiceNow Discovery, SCCM, Tanium, Flexera, etc.).

• Ensure normalization and reconciliation processes for software recognition and entitlement mapping.

• Establish SAM governance models, policy standards, and operational workflows.

• Drive process harmonization across Business Units, Security, Procurement, and IT Ops.

• Lead SAM enablement sessions with technical teams, service owners, and procurement leaders.

• Act as a key advisor in license cost optimization and vendor audit defense.

• Design dashboards and reports that track compliance, license consumption, and optimization savings.

• Define KPIs for software utilization, ELPs (Effective License Positions), and lifecycle coverage.

Preferred Technical and Professional Experience

• ServiceNow Certified Implementation Specialist – SAM

• ServiceNow Certified Implementation Specialist – ITAM

• Experience in handling vendor audits and licensing disputes

• Knowledge of scripting and workflows in ServiceNow (e.g., ServiceNow workflows, Business Rules, UI Policies, and Reporting .)

• Experience with software contract and entitlement import automation
  

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.