ServiceNow Developer

Job Title: Sr. ServiceNow Developer

Location: Chennai, India

Duration: Long Term Contract

Shift Timings: 4 pm to 1 am IST

Notice Period: Immediate joiners or candidates currently serving notice preferred

About the Company:

Since its founding in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).

We are seeking a highly skilled ServiceNow Senior Developer with strong expertise in ITSM and ServiceNow integrations. The ideal candidate will bring deep technical knowledge, hands-on development experience, and the ability to provide technical leadership within the team. You will work closely with cross-functional teams to design, build, and optimize ServiceNow solutions that support business goals.

Key Responsibilities:

• Design, develop, and implement ServiceNow solutions with a primary focus on ITSM and integrations.
• Lead technical discussions, guide the development team, and ensure best practices are followed.
• Develop and customize ServiceNow applications, modules, workflows, and scripts.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Manage integrations between ServiceNow and other enterprise systems using IntegrationHub, APIs, and other tools.
• Perform system troubleshooting, upgrades, and performance optimization.
• Ensure adherence to coding standards, documentation, and compliance requirements.
• Mentor junior developers and contribute to continuous improvement initiatives.

Required Skills & Experience:

• Minimum 7 years of hands-on experience in ServiceNow Development.
• Strong expertise in ITSM modules (Incident, Problem, Change, Request, etc.).
• Proven experience in ServiceNow integrations (REST/SOAP APIs, IntegrationHub, etc.).
• Solid understanding of JavaScript, Glide API, Flow Designer, and client/server scripts.
• Ability to technically lead a development team and ensure high-quality deliveries.
• Excellent communication, analytical, and problem-solving skills.

Good-to-Have Skills:

• Experience with ITOM, HRSD, CMDB, and AI/ML capabilities within ServiceNow.
• Knowledge of Discovery, Service Mapping, Event Management, or Virtual Agent.