Senior Transition Manager

We are a Gurgaon Based leading Recruitment Partner for various reputed MNCs and Indian Corporates engaged in various Sectors on a PAN India basis for over a decade. Presently we are looking for the Senior Transition Manager for a very large BPO Client as per the below given details. Please apply in confidence.

Responsibilities

• Ability to support RFI/RFP management, Solutions design & Transition execution
• Have responsibility for the project management of selected transitions or segments thereof from the point, the work is identified to the point it is handed over to the Operating team in COFORGE BPS
• Support new Centre build outs and other selected programs from a COFORGE BPS perspective, where work is being transitioned to COFORGE BPS
• Efficient in project management – process transitions, prepare project plan (both detailed & high level), volume ramp plan, QA QC plan, communication plan, governance plan
• Ability to foresee critical risks at Solution & Transition stage
• Understanding of contractual documents such as NDA, MSA, SOW, LOE etc and ability to draft the documents in consultation with Legal, Risk & Compliance, IT Infra, Operations, Finance and other teams
• Effective Stakeholder management both internal and at client side
• Ability to lead governance and daily calibration meetings internal and client, track MOMs and publish
• Work with hiring team for hiring initiation, follow to closer of hiring requirements
• Work with operations leaders for approvals on hiring, pricing and contract terms specific to ops
• Work with training team for KT plan preparation, implementation, certification
• Work with Quality team for QA QC plan, implementation of QC during transition stage, to perform error analysis and publish RCA and action plan
• Works to tight timelines, competing priorities and rapidly changing requirements
• Consider, escalate and resolve issues which arise as part of planning and executing transitions including, but not limited to, IT matters, training and skills transfer, cost of transition, local country change management issues, risk management, etc.
• Support development of change management plans and efforts for countries from where work is being transitioned
• Track and report on milestones for transitions (including budgets) and on consequences of the transition against original business case
• Effectively support the COFORGE BPS Transition Leader in overall management of all transition work, developing appropriate reports for communicating to various stakeholders
• Have a contributory role in designing and updating transition methodology and supporting tools, including determining the appropriate program structure for each transition
• He/she should have a global perspective in leading virtual teams and ability to work within a matrix management structure, and be prepared to travel as needed
• Ability to handle multiple deliverables with quality and timelines
• Work in US shift timings
• Ability to multi-task and handle pressure intensive deliverables

Qualifications

• Overall 8+ yrs of experience and Core Solutions / Transitions experience of at least 3 years between 3rd party and captive International BPO
• Knowledge of BFSI domain is a must – Sound knowledge of lifecycle, processes etc.
• Six Sigma Green Belt or PMP or Prince certification- Must
• Exposure to PMO tasks and activities— Sound clarity and concepts are a must
• Managed at least 2-3 multi-tower projects within BFSI domain within last 2 roles

Required Skills

• People Management
• Well informed of new trends in the BPS industry
• A confident presenter and self-starter
• Ability to lead projects from Month 1 of joining
• Excellent Written & Verbal communication skills- Must
• Hands-on experience in MS Excel, Word, PowerPoint, Visio, Project, SharePoint, Forms etc. is a must
• Strong analytical skills, Quick Learner and problem solving skills
• Individual contributor role to own and deliver multiple projects

Preferred Skills

• Should have multitasking ability to manage sub-process requirements.
• Sauvé Stakeholders Management Skills
• Effective Negotiator
• Ability to influence without authority
• Fast learner

Pay range and compensation package

Max budget: Rs. 26 LPA

Equal Opportunity Statement