Senior Transition Manager

This position is part of Business Operations BU, within Global Hub Operations and Transitions Management organization and reporting to the Bogota / Hyderabad / Budapest / Kuala Lumpur Transition Lead.

Global Transitions Management is the team managing Business Operations transitions to deliver the BO strategic roadmap both now and for the future.

The role will provide project leadership to implement strategic transition initiatives and will be responsible for managing and implementing transitions to deliver value in the end-to-end processes. This role is focused on initiatives of high complexity, that can span transversally across end-to-end process areas and regions, in an environment with a high degree of interdependent changes and advanced technologies.

Main responsibilities:

• Develop drive transition plan(s) at the right level, identifying sequence of activities, durations, dependencies, milestones, deliverables, resources, etc Ensure transition methodology, operational policies and processes are consistently applied and adhered to (eg legal, regulatory, quality, internal control, etc)
• Manage and report on actual progress against plan, providing regular visibility to overall project status (eg accomplishments, next steps, issues, risks, action items, interdependencies, etc)
• Facilitate/lead transition and transversal meetings and/or workshops as required, typically involving cross-functional teams at the global and/or regional level. Establish rules for decision making and issue resolution protocols that enable/empower teams efficiently and effectively.
• Prioritize, challenge, and resolve issues and proactively identify/manage transition risks (eg Risk Assessments)
• Communicate and interact with all levels of management, be able to manage multiple transitions and priorities across the team and be a hands on contributor to prioritize and organize effectively to make decisions and solve problems.
• Effectively plan for, secure, and lead internal external resources, providing direction, guidance, and oversight of transition team resources. Forecast and track project financials (costs/benefits), securing funds and/or contracts as necessary.
• Ability to develop Request for Proposal (RFI/P), Statements of Work (SOW), review/challenge vendor responses, and effectively partner with selected external business partners/experts.
• Define lead the change management components to increase employee adoption and utilization (eg stakeholder impact management, communications, training, etc)
• Monitor progress of transition for business value (benefits planned vs. actual), document lessons learned and best practices, and close out transitions summarizing achievements improvements.
• Represent the Transition Hubs interests in collaborating with global/regional program managers, business partners, etc to define Core Model processes/systems/applications, rollout approach methods, and solve complex issues to simplify, standardize/harmonize, and improve end-to-end processes.
• Continue developing subject matter expertise in the discipline of transition change management, collaborating with regional global peers.

About you

Experience

• 10+ years experience.
• Proven experience in transitions or consultancy in shared services sector.
• Operational experience with processes is a plus.
• Demonstrated understanding of project management methodologies and experience leading applying their principles and governance processes to projects
• Experience in Change Management methodologies with demonstrated experience in incorporating Change Management practices into project planning (eg Communication plans, assessing impact to users, creating plans to ease implementations, etc)
• Proven track record of project oversight

Soft skills

• Excellent stakeholder management skills.
• Excellent written and oral communication inter-personal skills.
• Self-starter, initiative-taker, and ability to work independently under pressure and deliver high level of customer service.
• Exceptional multi-tasker, able to establish priorities and timelines.
• Ability to lead and motivate transition teams, team members with indirect reporting relationships across multiple geographies. Establish and maintain strong relationships, working effectively with all levels in the organization.
• Efficient analytical skills; attention to detail.
• Adaptability to work in ambiguous, constantly changing situations, including flexibility in working hours to accommodate working with different regions/geographies.
• Ability to develop high-quality presentations.

Technical skills

• Programs, Project and/or Change Management certification (eg MSP, PMP, Prosci) is a plus.
• Agile certification (eg Scrum Master, Product Owner, etc) is a plus.
• Knowledge of LEAN/Six Sigma/Continuous Improvement (CI) methodologies - Certifications in these areas a plus.

• Education

  : bachelorsdegree (or equivalent) in a business or project management related field.

• Languages

  : Fluent in English (minimum of strong B2 level required).