Senior Analyst CI2C

Job Description

Will be a focal point of contact for credit cash application and collection matters Analyse and investigate exceptions and drive resolution for escalated payment issues, collection and customer claims in collaboration with other functions Propose specific collection actions depending on customer s type and ensure the follow-up on resolution Prepare credit data, blocked order release according to DOAs Review AR ageing analysis and related actions plan Develop and manage local policies, procedures and methodologies governing local processes Implement standard processes as defined by GPO and GPL s, maximize Core model adherence, and manage local deviations to these standard processes within the South East Asia & India Partner with the local / global stakeholders, notably Supply Chain and Trade teams, process owners, neighboring functions to communicate and implement the end-to-end process efficiencies, while maintaining quality of service Implement Core Model Solutions and ensure technology transformation activities have been delivered on time and on budget Ensure adherence to Compliance and Internal Control standards (including SOX) is met and that local controls & contribution to hub owned controls are properly followed and documented as per global Internal Control Guidelines To work with auditors and provide the required information and documentation and ensure seamless audit support To handle queries of customers and internal stakeholders Knowledge, Skills & Competencies / Language Strong knowledge of best practice in Order to Cash processes Demonstrated experience with SAP (FI) Good communication skills in English Ability to multi-task and work effectively in a fast-paced environment Experience: Minimum 7 years of Order to Cash experience in a multinational environment Education: Graduate or master s degree in commerce/ accounting / finance / business administration