SO, WHAT'S THE STORY?
supply chain
Business Systems Analyst (BSA)
If you have a passion for digital transformation in the supply chain, strong analytical thinking, and experience working across business and tech teams this role could be for you.
THE GIG
As a Business Systems Analyst Supply Chain & Finance Technology, you will work closely with business users, product owners, solution architects, and delivery teams to ensure that technology solutions are clearly defined, well-documented, and aligned with our business strategy.
Main Responsibilities:
- Collaborate with stakeholders across supply chain, operations, and finance to understand current processes, challenges, and goals
- Conduct detailed requirements gathering through interviews, workshops, and data analysis
- Translate business needs into user stories, functional specifications, process flows, and system requirements
- Work with technical teams to ensure that solutions meet business expectations and integration needs
- Support solution design across multiple domains such as demand planning, procurement, logistics, inventory, sourcing, and product development
- Collaborate with Finance teams where supply chain processes intersect with costing, inventory valuation, and financial reporting
- Participate in testing and validation to ensure system functionality and data integrity
- Contribute to process improvement initiatives by identifying opportunities for automation, simplification, or improved user experience
- Maintain up-to-date documentation of processes, system configurations, and data flows
- Act as a functional subject matter expert across assigned technology areas and participate in ongoing support and enhancements
THE STUFF THAT SETS YOU APART
Experience and Skills
Must-Haves:
- 6-10 years' experience as a Business Systems Analyst
- Strong domain expertise in supply chain processes, including planning, sourcing, logistics, and inventory
- Proven ability in gathering requirements, drafting user stories and specifications, and supporting technical delivery
- Understanding of finance processes that overlap with supply chain operations
- Excellent analytical and documentation skills, such as process flows, functional specifications, and data mapping
- Excellent in person and remote presentation skills.
- Track record of working with cross-functional and global teams within a matrixed environment
- Familiarity with supply chain technology tools, for example PLM, WMS, planning systems, and procurement solutions
- Familiarity with technology implementations of any ERP tool like D365, Oracle, SAP, etc. Keen understanding of finance processes.
- Exposure to finance tools or ERP systems in a support or analysis capacity, though not central to the role
- Experience within the fashion, retail, or consumer goods sectors
- Acquainted with Agile delivery approaches, such as Scrum and Kanban
- Proficient in utilising platforms like JIRA, Confluence, Visio, or Lucid chart
Soft Skills
- Continuous improvement mindset with the ability to think both short and long term.
- Good communication and stakeholder management skills, both technical and non-technical: demonstrating the ability to work with finance or global supply chain business teams.
- A proactive, innovative approach to solving challenges and driving change.
- Proactive in identifying inefficiencies and proposing innovative tech-driven solutions.
At DM your technical ability will go hand in hand with our leadership characteristics:
- Inspire people: share a vision and plan linked to our strategy; make people feel they are part of something bigger; grow your peoples confidence and capacity through coaching and development
- Think like a custodian: think and act strategically about the long-term health of DM; make courageous decisions to grow and protect the brand; leave DMs in a better place for consumers and the next generation of leaders
- Build connections: form authentic collaborative relationships; build self, talent, diverse & inclusive teams and partnerships; create space to have open and honest discussions with your team and peers
- Deliver results: empower and hold yourself and your people accountable; create a safe environment to drive performance and progress, not perfection; be agile, find solutions and deliver with integrity
