Operations Specialist

Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models. As a Welocalize brand, WeloData leverages over 25 years of experience in partnering with the world’s most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts to offer services that span:

ANNOTATION & LABELLING: Transcription, summarization, image and video classification and labeling.

ENHANCING LLMs: Prompt engineering, SFT, RLHF, red teaming and adversarial model training, model output ranking.

DATA COLLECTION & GENERATION: From institutional languages to remote field audio collection.

RELEVANCE & INTENT: Culturally nuanced and aware, ranking, relevance, and evaluation to train models for search, ads, and LLM output.

Want to join our Welo Data team? We bring practical, applied AI expertise to projects. We have both strong academic experience and a deep working knowledge of state-of-the-art AI tools, frameworks, and best practices. Help us elevate our clients' Data at Welo Data.

MAIN PURPOSE OF JOBAs an Operations Specialist, you will play a pivotal role in the day-to-day operations of the company, driving revenue and ensuring that customer commitments are met on time while maintaining the highest quality standards. This position will require a hands-on approach, strategic thinking, and exceptional organizational skills. You will be an early member of our operations team and have the opportunity to shape our most critical operational processes.MAIN DUTIES:Build and drive operational processes to ensure day-to-day delivery of customer commitments.Manage and oversee various aspects of daily operations including inventory, procurement, logistics, billing/invoicing, ticketing, timekeeping, project management, and customer service.Assist Project teams with planning, scoping, requirements gathering and validation with client.Create an effective feedback loop between the front line, product, strategy, and customers.Collaborate with cross-functional teams, including Customer Operations, Product Operations, Data Analytics, HR, Finance, Talent/Procurement, Product Managers, and more to achieve company objectives and KPIs.Conduct periodic audits to ensure compliance with standards and regulations.Provide support in the onboarding and training of new employees.Analyze operational data and metrics to identify areas for improvement.Participate in process optimization projects and come up with creative solutions to bottlenecks.Assist in financial budgeting and reporting.Support multiple squads on rotation asneeded.REQUIREMENTSAdvanced English skills.Bachelor’s degree in an analytics-heavy major (e.g., Engineering or Economics) and/or a graduate degree in Operations, Engineering, Economics, or Business.Minimum of 2-4 years of experience in an operations role and/or a top-tier consulting firm.Excellent communication skills, both verbal and written.Strong organizational and multitasking skills.An action-oriented mindset that balances creative problem-solving with the scrappiness to ultimately deliver results.Proficiency in Microsoft Office Suite, with strong Excel skills.Analytical, planning, and process improvement capability.Other relevant skillsExperience with reading SQL or demonstrated analytical skillsExperience with resource management tools (e.g. Workday)Analytical ThinkingTime ManagementAttention to DetailTeam CollaborationProcess ImprovementFlexibility & Adaptability