Vervent

Summary: The Systems Engineer is responsible for designing and implementing cloud systems that will adequately support the enterprise infrastructure of the organization. Analyzes system requirements and defines system architecture that will meet business needs, including server infrastructure, capacity planning, storage requirements, and networking protocols. The SSE diagnoses problems and provides recommendations for the improvement of existing and new systems. Primary Responsibilities Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, and security policies. Design, develop, and implement highly available, multi-region solutions within Microsoft Azure. Manage and secure access controls of the cloud-based solutions. Develop infrastructure as code (Iac) leveraging cloud native tooling to ensure automated and consistent platform deployments. Plan, design, and execute on-premises to Azure server migrations. Maintain hybrid connectivity between on-premises systems and the cloud environment. Install, configure, test and maintain operating systems, application software and system management tools. Maintain and develop new security, backup, and redundancy strategies. Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers or vendors to implement those fixes. Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. Ensure all systems are up to date and patched with the latest security updates. Position Requirements: Professional experience with 5 + years of Microsoft Azure management. 2+ years of experience with Infrastructure as a Service (IaaS) and Platform as a Service (Paas). Experience with IaC development with Ansible, Azure CLI, and PowerShell. Proficient with GIT to perform source code management and CI/CD tooling. Install, configure, and maintain VMware infrastructure in a 100% virtualized environment Experience with VMware vCenter and vSphere a plus Install, configure, and maintain servers and applications Windows Server 2016 through 2025 Active Directory and GPO administration Deploy, configure, and maintain Microsoft 365 infrastructure Manage and monitor all installed systems and network infrastructure via reporting tools Install, configure, and maintain all equipment at satellite and disaster recovery sites Install, configure, and maintain backup infrastructure. Strong foundation in systems administration and industry best practices Relevant certifications (e.g., Microsoft Certified: Windows Server, VMware Certified Professional - VCP, Micorosoft Certified: Azure Administrator Associate) are highly desirable. Exceptional problem-solving and communication skills Soft Skills: Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision making ability. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India Show more Show less

Job Summary: The Business Transformation Director will lead strategic transformation initiatives within the company to drive efficiency, innovation, and enhanced service delivery. This role will oversee large-scale projects that optimize processes, integrate new technologies, and improve operational performance in alignment with the company’s long-term goals. The ideal candidate will have extensive experience in financial services, operational excellence, change management, data analysis, and business intelligence. They will bring together key strands of technology, continuous improvement, and behavioral science to drive transformational changes that are embedded within the organization for meaningful impact. Key Responsibilities: Lead and oversee the planning, execution, and monitoring of transformation initiatives, ensuring adherence to best practices, standards, and methodologies. Develop and implement a comprehensive business transformation strategy that aligns with the company’s objectives and operational priorities. Lead cross-functional teams to identify, analyze, and execute process improvement initiatives, ensuring efficiency and cost-effectiveness. Oversee the adoption of digital technologies, automation, and data-driven decision-making to enhance operational capabilities. Utilize data analysis and business intelligence to drive informed decision-making, identify trends, and measure transformation success. Roll out predictive analysis capability through data analysis and business intelligence. Identify and leverage opportunities for innovation, collaboration, and co-creation with internal and external stakeholders, fostering a culture of continuous improvement and learning across the organization by proactively seeking out opportunities for change and sourcing new solutions to improve delivery. Drive cultural and organizational change, ensuring buy-in and engagement from key stakeholders at all levels. Evaluate the impact and effectiveness of the transformation initiatives and ensure alignment with the organization’s performance indicators and quality standards. Collaborate closely with C-Suite and other senior leadership, technology, risk, compliance, and finance teams to ensure seamless execution of transformation programs. Establish and monitor key performance indicators (KPIs) to track progress, measure impact, and report on transformation success. Identify potential risks and develop mitigation strategies to ensure smooth project execution. Act as a champion for continuous improvement methodologies such as Lean, Six Sigma, and Agile. Manage budgets, resources, and timelines for multiple transformation initiatives. Provide leadership, guidance, mentoring, and coaching to project teams and internal stakeholders, promoting a high-performance and customer-focused culture. Qualifications & Experience: A degree or higher in Business, Management, or a related field, or equivalent experience. 10+ years of experience in business transformation, operational strategy, or process improvement within financial services. Proven senior experience in leading and successfully delivering transformation change in an operational context. Strong knowledge of digital transformation, automation technologies, data analysis, and business intelligence. Critically, highly digitally literate with proven experience utilizing progressive technologies (including Artificial Intelligence) to drive business improvement or customer experience. Passionate about the impact of technology and a natural ability to actively seek out new ways technology can be operationalized to improve services. Expertise in change management methodologies such as PROSCI, ADKAR, or equivalent. Certification in Lean Six Sigma (Black Belt preferred) or Agile methodologies is an advantage. Excellent project and program management skills, with the ability to plan, execute, and monitor multiple transformation initiatives simultaneously, managing associated budgets, resources, and risks. Exceptional stakeholder management and communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels. Innovative and creative thinking skills, with the ability to identify and leverage opportunities for improvement, co-creating new and customer-centric solutions. Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of transformation initiatives, ensuring alignment with the organization’s performance indicators and quality standards. Leadership and people management skills, with the ability to lead, guide, and coach the transformation team and other colleagues, fostering a high-performance and customer-focused culture. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India Show more Show less

Overview: The Web Application Full Stack Developer will be responsible for developing the Web module feature implementation for Financial Technology applications and needs to works on both the front-end and back-end of web applications and computer systems. They are responsible for the entire software development process, from design to deployment, and contribute as hands on individual contributors from start to finish of the project life cycle. Primary Responsibilities: Build and implement new features for Web Application Having knowledge of establishing local development environment setup to perform robust software development activities Experience in working on Dev server, QA/QC server, Staging server and Production server for development of code Strong programming skills and use of coding guidelines to generate high quality code Understanding of release management process and configuration management system to resolve issues related to code merges, conflicts in commit and branching strategies Create visually appealing user interfaces and interactions, and design front-end website architecture Build web applications, databases, and servers, and design and develop APIs Unit test changes to programs, and troubleshoot and fix bugs Experience in using code coverage and code quality tools to ensure high quality code output Maintain and upgrade software, and manage database administration and hosting Work with product management, user experience designers to understand user needs and implement new features Work with agile scrum development methodologies, adhering to best practices and pursuing continued learning opportunities Developing and adhering to best practices for developing applications Continuously contribute to team performance improvement and collaboration. Position Requirements : Minimum of 4 years of experience working as a Web Application Full Stack Developer on Agile projects and preferable with an Engineering degree or equivalent. Core development experience in PHP server-side programming for building web applications Implement server-side functionalities using Core PHP and Web API's to support web services Experience in Frontend and Backend design, development using HTML, CSS, Java Script, jQuery, Ajax, MS-SQL, MySQL, Bootstrap framework Develop and maintain user interface, user experience, user friendly and responsive web application Good knowledge about Microsoft Technologies like Visual Studio and IDE like VS Code for code development Usage of Unit Testing using tools like NUnit, xUnit, and MS-Test. Design and manage database in MSSQL, optimizing queries, Store Procedures and ensuring data integrity Deployment experience related using CI/CD, DevOps tools like Jenkins, Maven Experience in using configuration management system using tools like Git, Github, Gitlab Usage of industry standard tools related to code coverage and code quality Integrate and support payment gateway systems, ensure secure transactions and compliance with payment industry standard. Knowledge of fintech, banking, financial services applications will be added advantage Knowledge of using dynamic application security testing (DAST) and static application security testing (SAST) Support and Maintenance of project activities related to Bug Fixing, Optimizing, Security Experience in using project management tools like Jira, Click Up Good understanding of defect life cycle and generation of development related metrics Develop and optimize relational database for storage, retrieval, management and high performance. Build and integrate API's to make smooth communication between various services and Third party systems Knowledge of other tools like Bitbucket, Golang, Zend Framework, POSTGRES, CodeIgniter and JSON will be useful Knowledge of Cloud Technologies like GCP, AWS, Azure will be an added advantage Should closely work with the QA/QC team to ensure that the defects identified are resolved on time as per schedule thus aiding for the time to market release Should have forward looking mindset with an eye on latest emerging technologies in the industry to evaluate and propose new tools and platform for enhancing deliverables Should demonstrate flexibility to scale up, get reskilled and upskill on the latest technology areas as required to ensure high quality delivery output Soft Skills and Behavioral Expectations: Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision making ability. Should be ready to work in rotational shifts to support US time zones Should demonstrate collaborative team work to win as a team Should have good presentation and articulation skills Should be able to document the work for highlighting the progress Should be able to work in hybrid environments Should have a long sight towards latest advancement in the technology industry Company Overview: As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India Show more Show less

Summary: The product manager is responsible for managing consumer credit card products, loan products and feature enhancements and in order to drive sales, growth and profitability. They are the subject matter experts for the business and are responsible for driving the product vision and managing the product through all phases of the development and implementation process. They develop and manage the product roadmap and strategy by conducting competitive analysis, identifying industry trends and opportunities, and finding ways to better serve consumers. Responsibilities: Develop long-term product plans, focusing on customers, competition, profitability, product life cycle, and service considerations. Manage product development process, including defining product, features and enhancements, as well as creating and writing business requirements in order to bring the product to market or integrate enhancements into existing products. Manage the testing, rollout and validation of new card products, enhancements and functionalities. Support the day-to-day product management activities including but not limited to reporting, budgeting, managing any terms and regulatory changes, and product maintenance and system updates. Work closely with product, credit risk and marketing teams in order to forecast acquisition and profitability. Manage market intelligence, with respect to consumer credit card products, value propositions, rewards programs, market trends, new products and payment advancements. Maintain industry analysis, and competitive reporting to develop actionable product roadmap as well as an acquisition strategy. Education: Bachelor’s degree preferred or 3-5 years of equivalent work experience. Experience: Product development and/or management in the financial services industry (preferrable experience with payment, loyalty or credit cards) Skills: Strong attention to detail with excellent verbal and written communication skills; Ability to multi-task and work in a fast-paced environment; Maintain acceptable attendance standards; Strong interpersonal and professional relationship-building skills; Strong organizational, planning and time management skills; Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines Must have strong analytical skills to analyze metrics and create reports Proven ability to adapt and modify as needed to meet departmental deliverables. Strong working knowledge of computer software including Microsoft Office Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: • Primary Servicing – Loan, Credit Card & Lease • Capital Markets Services – Backup Servicing, Verifications, • Collateral Management, Structured Settlements, etc. • Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India Show more Show less

Summary: The Financial Analyst serves as an analytics specialist in the business, focusing on the management of data from various sources and providing data-driven insights to relevant departments and stakeholders. In this position, the Financial Analyst gains exposure to almost all departments of the business, inclusive of data warehousing, client services, marketing, account management, and IT among others. The Financial Analyst position is responsible for financial and investor report generation, reconciliation and support. The role involves the definition and execution of detailed requirements, the analysis of the business’s needs, and the validation of reporting solutions within the business. The role additionally entails working with internal applications to enable high-quality products/services for the business’s clients leading to customer satisfaction and the ultimate achievement of goals. Responsibilities: Monthly, weekly, daily financial reporting covering all aspects of Finance needs. Access online bank portals as needed for financial reporting. Perform data extraction and validation using SQL queries & VB macros to support reconciliation and reporting. (Preferred) Compile and reconcile monthly financial reports in compliance with Servicing Agreements. Completion of monthly Investor Reports for external clients. Provide audit support as needed. Interpretation of client agreement, client reporting needs, and mapping of data to the monthly reporting package. Validate financial data for accuracy and completeness before reporting. Self-identify and execute upon analytics that bring actionable insights to business leaders. Collaborate with stakeholders and obtain buy-in by providing easy-to-understand explanations of data analysis through reports and visual dashboards that deliver high value insights. Identify and validate the appropriate technological solutions for various needs. Perform analysis for a wide range of requests using data in different formats and from various platforms. Troubleshoot data integrity issues, analyze data for completeness to meet business needs, and propose solutions and recommendations. Explore data to discover patterns, meaningful relationships, anomalies, and trends. Articulately and concisely explain the implications of complex data. Requirements/Qualifications: Bachelor’s degree in finance, Accounting. 4 to 6 years’ experience as a Financial Analyst, including data modeling, analysis, and statistical concepts. Ability to solve intricate business problems using various data analysis techniques. Working knowledge of SQL, ETL, VB, Macros, BI, AI, data cleansing, and various data visualization tools is a plus. Attention to detail and with strong data analysis and problem-solving skills. Ability to function effectively both independently and within a team. Excellent interpersonal and persuasive oral and written skills Soft Skills: Proficient in Microsoft Excel Internet, and online financial systems. Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision making ability. Company Overview : As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, eVaults, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Locations : US (San Diego, Portland, Sioux Falls), India, Mexico, Philippines

Summary: The Staff Network Engineer (Level 3) plays a pivotal role in designing, maintaining, and ensuring the reliability of all networking systems across the organization's locations. This individual is responsible for the design and maintenance of new equipment and software-defined network layouts, as well as hardware and software upgrades to optimize network performance. They oversee the configuration and maintenance of routing protocols, such as OSPF, BGP, and EBGP, to ensure high availability and efficient traffic routing. Additionally, they are accountable for maintaining server systems and networks to meet required availability, performance, and capacity needs, while also implementing automatic backups for all networking equipment and configurations. The NE resolves technical issues related to VMware NSX Firewalls manages operational service levels, including internal and client-demanded Service Level Agreements (SLAs), documentation, tracking, and reporting. Primary Responsibilities Responsible for all location's networking systems. The NE designs and maintains new equipment and software defined network layout along with hardware upgrades and software upgrades. Maintains all company's routing and implements intermetal OSPF/BGP and External EBGP routes and changes to maintain high available networking. Responsible for solving technical micro segmentation issues in VMware NSX-T Ensures that server systems and networks maintain required availability, performance, and capacity for growth. Configure automatic backups for all networking equipment and configurations. Manages operational service levels, including any required internal or client-demanded Service Level Agreements (SLAs), documentation, tracking, and reporting. Position Requirements: Bachelor's degree or equivalent in Computer Science or a related discipline. 5+ years progressive experience in information technology system engineering, system management, and system operations. Ability to configure Firewall ACL's, VPN's, OSPF, EBGP, iBGP, for FortiGate, Networking gear and VMware NSX-T Ability to manage operational service levels, including SLAs. Ability to design, analyze and plan projects. Ability to work effectively with vendors, internal staff, and other company/client staff. Ability to quickly analyze and understand business functions and client needs. Strong interpersonal and communication (written and verbal) skills. Time management skills (including task prioritization) Expert knowledge of networking principles, protocols, and technologies, including TCP/IP, routing and switching, MPLS, SD-WAN, and network security. Relevant certifications (e.g., CCIE, JNCIE, CISSP) are highly desirable. Soft Skills: Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision making ability. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India

Summary: The Systems Engineer is responsible for designing and implementing cloud systems that will adequately support the enterprise infrastructure of the organization. Analyzes system requirements and defines system architecture that will meet business needs, including server infrastructure, capacity planning, storage requirements, and networking protocols. The SSE diagnoses problems and provides recommendations for the improvement of existing and new systems. Primary Responsibilities Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, and security policies. Design, develop, and implement highly available, multi-region solutions within Microsoft Azure. Manage and secure access controls of the cloud-based solutions. Develop infrastructure as code (Iac) leveraging cloud native tooling to ensure automated and consistent platform deployments. Plan, design, and execute on-premises to Azure server migrations. Maintain hybrid connectivity between on-premises systems and the cloud environment. Install, configure, test and maintain operating systems, application software and system management tools. Maintain and develop new security, backup, and redundancy strategies. Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers or vendors to implement those fixes. Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. Ensure all systems are up to date and patched with the latest security updates. Position Requirements: Professional experience with 5 + years of Microsoft Azure management. 2+ years of experience with Infrastructure as a Service (IaaS) and Platform as a Service (Paas). Experience with IaC development with Ansible, Azure CLI, and PowerShell. Proficient with GIT to perform source code management and CI/CD tooling. Install, configure, and maintain VMware infrastructure in a 100% virtualized environment Experience with VMware vCenter and vSphere a plus Install, configure, and maintain servers and applications Windows Server 2016 through 2025 Active Directory and GPO administration Deploy, configure, and maintain Microsoft 365 infrastructure Manage and monitor all installed systems and network infrastructure via reporting tools Install, configure, and maintain all equipment at satellite and disaster recovery sites Install, configure, and maintain backup infrastructure. Strong foundation in systems administration and industry best practices Relevant certifications (e.g., Microsoft Certified: Windows Server, VMware Certified Professional - VCP, Micorosoft Certified: Azure Administrator Associate) are highly desirable. Exceptional problem-solving and communication skills Soft Skills: Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision making ability. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India

Summary: Seeking an experienced Project Manager who will take on the management of key client and internal projects with the goal of defining strong project deliverables that drive results and delivering every project on time, within budget, and within scope. Responsibilities: Develop and expertly execute projects, coordinating clients, internal resources, and third parties/vendors for delivery of project objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company. Drive the development of project scope and objectives, identify and understand the needs of clients and stakeholders, and assess the technical feasibility. Develop detailed project plans, communicate plans to clients, internal teams, and vendors, track progress against project plans, identify opportunities for efficiencies, and anticipate delays or issues before they impact cost or deliverables. Identify project resource needs, ensure their availability, and secure their assignment to projects while minimizing waste and inefficiency. Perform ongoing evaluation of project performance, minimize project risk, and manage changes to scope, schedule and cost, using appropriate verification techniques. Escalate issues to management as needed. Create and maintain comprehensive project documentation. Build strong working relationships with clients, stakeholders, vendors, and team members through effective communication throughout the project development and execution phases. Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency. Assess and develop internal staff project management skills, identify training needs and opportunities, and propose policies or procedures that will enhance the company’s ability to deliver valuable services to our clients. Requirements/Qualifications: A Bachelor’s/master’s degree in engineering or equivalent, with a sound technical background. 10+ years total experience with a minimum of 5+ years of experience in program or project management, preferably in the Fintech industry. Project Management Professional (PMP) Certification – PMI required Good understanding of SDLC process and has experience with Waterfall, Agile, and hybrid methodologies. Ability to communicate effectively with various audiences, including clients, team members, and vendors, through written and verbal means. Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multitask effectively. Strong working knowledge of Microsoft Office, including Microsoft Project or equivalent. The candidate should be okay with working US shift hours, which are currently set to 2 PM-11 PM and may change based on projects. The candidate should be comfortable working in a hybrid or full-time environment at our Bangalore office, if required. Soft Skills: Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision-making ability. Company Overview: As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services, and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India

Summary: The Fraud Specialist will monitor a wide variety of reports to mitigate risk/fraud and take actions on accounts; take incoming calls for lost/stolen/NRI/fraudulent applications and accounts; process other duties as required within the Transaction Services Department. Key Responsibilities: • Maintain accuracy and efficiency according to established departmental standards; • Review security reports for potential losses on accounts; • Review reports for reopening/reinstatement of accounts; • Review accounts for suspicious activity; • Research claims of unauthorized transactions per Regulation Z guidelines; • Process Billing Disputes in accordance with MasterCard and Visa Regulations; • Review returned checks for potential blocks on accounts; • Research and respond to correspondence from external sources; • Take incoming calls for lost/stolen/NRI/fraudulent applications/accounts; • Respond to automated consumer dispute verification forms • Process account closures; • Recommend improvements, enhancements, and changes to current policies and procedures to ensure effectiveness within the department; • Perform additional duties as required. Qualifications: • Bachelor's degree preferred • Minimum of two years of credit card experience handling fraud claims and billing disputes; • Analytical thinker, understands and can identify patterns or anomalies; • Word and Excel proficiency necessary; Exceptional attention to detail; • Adhere to all company policies and procedures as stated within the company handbook. Soft Skills: • Excellent verbal and written communication skills. • Ability to operate well under pressure. • Flexibility to adapt to changing environments. • Sound decision making ability. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: • Primary Servicing – Loan, Credit Card & Lease • Capital Markets Services – Backup Servicing, Verifications, • Collateral Management, Structured Settlements, etc. • Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India

Job Summary : The Business Transformation Director will lead strategic transformation initiatives within the company to drive efficiency, innovation, and enhanced service delivery. This role will oversee large-scale projects that optimize processes, integrate new technologies, and improve operational performance in alignment with the company’s long-term goals. The ideal candidate will have extensive experience in financial services, operational excellence, change management, data analysis, and business intelligence. They will bring together key strands of technology, continuous improvement, and behavioral science to drive transformational changes that are embedded within the organization for meaningful impact. Key Responsibilities : Lead and oversee the planning, execution, and monitoring of transformation initiatives, ensuring adherence to best practices, standards, and methodologies. Develop and implement a comprehensive business transformation strategy that aligns with the company’s objectives and operational priorities. Lead cross-functional teams to identify, analyze, and execute process improvement initiatives, ensuring efficiency and cost-effectiveness. Oversee the adoption of digital technologies, automation, and data-driven decision making to enhance operational capabilities. Utilize data analysis and business intelligence to drive informed decision-making, identify trends, and measure transformation success. Roll out predictive analysis capability through data analysis and business intelligence. Identify and leverage opportunities for innovation, collaboration, and co-creation with internal and external stakeholders, fostering a culture of continuous improvement and learning across the organization by proactively seeking out opportunities for change and sourcing new solutions to improve delivery. Drive cultural and organizational change, ensuring buy-in and engagement from key stakeholders at all levels. Evaluate the impact and effectiveness of the transformation initiatives and ensure alignment with the organization’s performance indicators and quality standards. Collaborate closely with C-Suite and other senior leadership, technology, risk, compliance, and finance teams to ensure seamless execution of transformation programs. Establish and monitor key performance indicators (KPIs) to track progress, measure impact, and report on transformation success. Identify potential risks and develop mitigation strategies to ensure smooth project execution. Act as a champion for continuous improvement methodologies such as Lean, Six Sigma, and Agile. Manage budgets, resources, and timelines for multiple transformation initiatives. Provide leadership, guidance, mentoring, and coaching to project teams and internal stakeholders, promoting a high-performance and customer-focused culture. Qualifications & Experience : A degree or higher in Business, Management, or a related field, or equivalent experience. 10+ years of experience in business transformation, operational strategy, or process improvement within financial services. Proven senior experience in leading and successfully delivering transformation change in an operational context. Strong knowledge of digital transformation, automation technologies, data analysis, business intelligence, RPA and AI Experience as evidenced by skills such as machine learning, natural language processing, or data science. Critically, highly digitally literate with proven experience utilizing progressive technologies (including Artificial Intelligence) to drive business improvement or customer experience. Passionate about the impact of technology and a natural ability to actively seek out new ways technology can be operationalized to improve services. Expertise in change management methodologies such as PROSCI, ADKAR, or equivalent. Certification in Lean Six Sigma (Black Belt preferred) or Agile methodologies is an advantage. Excellent project and program management skills, with the ability to plan, execute, and monitor multiple transformation initiatives simultaneously, managing associated budgets, resources, and risks. Exceptional stakeholder management and communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels. Innovative and creative thinking skills, with the ability to identify and leverage opportunities for improvement, co-creating new and customer-centric solutions. Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of transformation initiatives, ensuring alignment with the organization’s performance indicators and quality standards. Leadership and people management skills, with the ability to lead, guide, and coach the transformation team and other colleagues, fostering a high-performance and customer focused culture. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India

Job Title: Vice President, Global Service Operations Department: Operations Location: Bengaluru, IN Reports to: Chief Global Services Officer Summary: The Vice President of Global Service Operations is a senior executive leader responsible for driving operational excellence, regulatory compliance, and transformative growth across our global servicing platform. This role oversees all aspects of consumer and commercial loan, lease, and card servicing operations, including contact centers, payments, claims, collections, and back-office support. The VP will lead a geographically dispersed team and vendor network to deliver exceptional customer experiences, meet service level agreements, and support business scalability. As a key member of the senior leadership team, the Vice President will play a pivotal role in shaping the company’s operational strategy, implementing innovative solutions, and ensuring high performance across people, process, and technology. The ideal candidate will bring deep expertise in financial services operations, global workforce leadership, and a strong command of regulatory environments such as CFPB, FDIC, and OCC. This role demands a strategic thinker with a passion for execution, continuous improvement, and cross-functional collaboration. Responsibilities: Lead Global Operations Strategy: Develop and execute scalable service operations strategies across global sites to support consumer and commercial financial products, ensuring alignment with corporate goals and regulatory standards. Operational Oversight: Manage day-to-day operations for payment processing, loan/lease servicing, claims, disputes, with a focus on quality, compliance, and efficiency. Regulatory & Risk Management: Ensure operational adherence to federal and international regulatory requirements (e.g., CFPB, FDIC, OCC, AML/BSA), and implement robust internal controls to mitigate risk and maintain audit readiness. Client & Partner Management: Serve as a senior point of contact for B2B clients and third-party vendors, maintaining high service levels and supporting new client onboarding and relationship expansion. Process Improvement & Automation: Drive continuous improvement through lean methodologies, process reengineering, and adoption of automation, RPA, and AI technologies to enhance customer experience and reduce cost-to-serve. Global Workforce Leadership: Lead and develop a high-performing, culturally diverse global service team, including U.S.-based and offshore contact centers, back-office operations, and vendor partners. Data & Performance Management: Establish and monitor KPIs, SLAs, and customer satisfaction metrics to drive performance accountability and operational transparency. Customer Experience Ownership: Champion end-to-end customer journey improvements, ensuring high NPS, low complaint volume, and a consistent omnichannel service experience. Cross-Functional Collaboration: Partner with Product, Technology, Compliance, Legal, and Finance to support product launches, system integrations, and regulatory initiatives. Transformation & Change Leadership: Lead enterprise-level change initiatives, including platform migrations, process transformations, and strategic insourcing/outsourcing decisions. Requirements/Qualifications: Bachelor’s degree in business or related field with master’s degree preferred. 15+ years’ experience in people management experience with demonstrated ability to lead teams and drive results through others. 15+ years’ experience in credit card, loan, lease and/or specialty operations inclusive of payment processing, exceptions, default, customer experience, fraud strategies, fraud prevention, and recovery. 15+ years’ experience in the consumer credit card, loan, and lease industry and deep subject matter expertise working with Networks, Core Processors, and Servicing Platforms. Demonstrated C-level contact and engagement experience. Demonstrated experience leading successful, high dollar client portfolios 10+ years managing large, international sites. Vertical industry expertise and thought leadership with proven track record of inspiring and disciplined leadership. With demonstrated track record of leading high performing teams through direct management and influence. High degree of business acumen and high emotional intelligence. Strong knowledge and experience in consumer credit card industry. Strong interpersonal and communication skills; excellent written and verbal skills. Experience with Microsoft Office Suite, specifically Excel, PowerPoint, Word, and Project. Experience with collateral repossession operations preferred but not required. Strong working knowledge of computer software including Microsoft Office and Card, Loan, and Lease Servicing Software. Ability to occasionally travel to our San Diego, Sioux Falls, Portland, Philippines, India, and Mexico. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India To learn more, please visit Vervent.com.

Job Title: Vice President, Global Service Operations Department: Operations Location: Bengaluru, IN Reports to: Chief Global Services Officer Summary: The Vice President of Global Service Operations is a senior executive leader responsible for driving operational excellence, regulatory compliance, and transformative growth across our global servicing platform. This role oversees all aspects of consumer and commercial loan, lease, and card servicing operations, including contact centers, payments, claims, collections, and back-office support. The VP will lead a geographically dispersed team and vendor network to deliver exceptional customer experiences, meet service level agreements, and support business scalability. As a key member of the senior leadership team, the Vice President will play a pivotal role in shaping the companys operational strategy, implementing innovative solutions, and ensuring high performance across people, process, and technology. The ideal candidate will bring deep expertise in financial services operations, global workforce leadership, and a strong command of regulatory environments such as CFPB, FDIC, and OCC. This role demands a strategic thinker with a passion for execution, continuous improvement, and cross-functional collaboration. Responsibilities: Lead Global Operations Strategy: Develop and execute scalable service operations strategies across global sites to support consumer and commercial financial products, ensuring alignment with corporate goals and regulatory standards. Operational Oversight: Manage day-to-day operations for payment processing, loan/lease servicing, claims, disputes, with a focus on quality, compliance, and efficiency. Regulatory & Risk Management: Ensure operational adherence to federal and international regulatory requirements (e.g., CFPB, FDIC, OCC, AML/BSA), and implement robust internal controls to mitigate risk and maintain audit readiness. Client & Partner Management: Serve as a senior point of contact for B2B clients and third-party vendors, maintaining high service levels and supporting new client onboarding and relationship expansion. Process Improvement & Automation: Drive continuous improvement through lean methodologies, process reengineering, and adoption of automation, RPA, and AI technologies to enhance customer experience and reduce cost-to-serve. Global Workforce Leadership: Lead and develop a high-performing, culturally diverse global service team, including U.S.-based and offshore contact centers, back-office operations, and vendor partners. Data & Performance Management: Establish and monitor KPIs, SLAs, and customer satisfaction metrics to drive performance accountability and operational transparency. Customer Experience Ownership: Champion end-to-end customer journey improvements, ensuring high NPS, low complaint volume, and a consistent omnichannel service experience. Cross-Functional Collaboration: Partner with Product, Technology, Compliance, Legal, and Finance to support product launches, system integrations, and regulatory initiatives. Transformation & Change Leadership: Lead enterprise-level change initiatives, including platform migrations, process transformations, and strategic insourcing/outsourcing decisions. Requirements/Qualifications: Bachelors degree in business or related field with masters degree preferred. 15+ years experience in people management experience with demonstrated ability to lead teams and drive results through others. 15+ years experience in credit card, loan, lease and/or specialty operations inclusive of payment processing, exceptions, default, customer experience, fraud strategies, fraud prevention, and recovery. 15+ years experience in the consumer credit card, loan, and lease industry and deep subject matter expertise working with Networks, Core Processors, and Servicing Platforms. Demonstrated C-level contact and engagement experience. Demonstrated experience leading successful, high dollar client portfolios 10+ years managing large, international sites. Vertical industry expertise and thought leadership with proven track record of inspiring and disciplined leadership. With demonstrated track record of leading high performing teams through direct management and influence. High degree of business acumen and high emotional intelligence. Strong knowledge and experience in consumer credit card industry. Strong interpersonal and communication skills; excellent written and verbal skills. Experience with Microsoft Office Suite, specifically Excel, PowerPoint, Word, and Project. Experience with collateral repossession operations preferred but not required. Strong working knowledge of computer software including Microsoft Office and Card, Loan, and Lease Servicing Software. Ability to occasionally travel to our San Diego, Sioux Falls, Portland, Philippines, India, and Mexico. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing Loan, Credit Card & Lease Capital Markets Services Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business marketplace lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services $150 billion in assets as a primary and backup servicer. It also manages 1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India To learn more, please visit Vervent.com. Show more Show less

Summary: We are seeking a motivated and experienced Talent Acquisition Specialist to join our HR team. The ideal candidate will be responsible for sourcing, attracting, and hiring top-tier talent across various roles within the company. This role requires a blend of strategic thinking, proactive sourcing, and strong communication skills to ensure we continue to attract and retain the best talent in the industry. Key Responsibilities: Collaborate with hiring managers to understand hiring needs and develop recruitment strategies. Source candidates through various channels (e.g., job boards, social media, professional networks, etc.). Screen resumes and conduct initial phone interviews to assess candidate qualifications. Coordinate and schedule interviews with hiring managers and team members. Manage the entire recruitment process from initial contact through onboarding. Build strong relationships with candidates and provide an exceptional candidate experience. Utilize applicant tracking systems (ATS) and other recruitment tools to track and manage candidates. Stay updated on industry trends and recruitment best practices. Qualifications: Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience) with 6+ years into Non-technical and technical hiring experience. Proven experience as a Talent Acquisition Specialist or similar role. Solid understanding of full-cycle recruiting. Hands-on experience with various interview formats (e.g., phone, MS teams,). Familiarity with Applicant Tracking Systems and HR databases. Strong networking and sourcing skills. Excellent verbal and written communication skills. Ability to work in a fast-paced environment and adapt to changing priorities. Soft Skills: Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision making ability. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India

Summary: We are seeking a motivated and experienced Talent Acquisition Specialist to join our HR team. The ideal candidate will be responsible for sourcing, attracting, and hiring top-tier talent across various roles within the company. This role requires a blend of strategic thinking, proactive sourcing, and strong communication skills to ensure we continue to attract and retain the best talent in the industry. Key Responsibilities: Collaborate with hiring managers to understand hiring needs and develop recruitment strategies. Source candidates through various channels (e.g., job boards, social media, professional networks, etc.). Screen resumes and conduct initial phone interviews to assess candidate qualifications. Coordinate and schedule interviews with hiring managers and team members. Manage the entire recruitment process from initial contact through onboarding. Build strong relationships with candidates and provide an exceptional candidate experience. Utilize applicant tracking systems (ATS) and other recruitment tools to track and manage candidates. Stay updated on industry trends and recruitment best practices. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field (or equivalent experience) with 6+ years into Non-technical and technical hiring experience. Proven experience as a Talent Acquisition Specialist or similar role. Solid understanding of full-cycle recruiting. Hands-on experience with various interview formats (e.g., phone, MS teams,). Familiarity with Applicant Tracking Systems and HR databases. Strong networking and sourcing skills. Excellent verbal and written communication skills. Ability to work in a fast-paced environment and adapt to changing priorities. Soft Skills: Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision making ability. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing Loan, Credit Card & Lease Capital Markets Services Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business marketplace lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services $150 billion in assets as a primary and backup servicer. It also manages 1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India Show more Show less

Overview: The Web Application Full Stack Developer will be responsible for developing the Web module feature implementation for Financial Technology applications and needs to works on both the front-end and back-end of web applications and computer systems. They are responsible for the entire software development process, from design to deployment, and contribute as hands on individual contributors from start to finish of the project life cycle. Primary Responsibilities: Build and implement new features for Web Application Having knowledge of establishing local development environment setup to perform robust software development activities Experience in working on Dev server, QA/QC server, Staging server and Production server for development of code Strong programming skills and use of coding guidelines to generate high quality code Understanding of release management process and configuration management system to resolve issues related to code merges, conflicts in commit and branching strategies Create visually appealing user interfaces and interactions, and design front-end website architecture Build web applications, databases, and servers, and design and develop APIs Unit test changes to programs, and troubleshoot and fix bugs Experience in using code coverage and code quality tools to ensure high quality code output Maintain and upgrade software, and manage database administration and hosting Work with product management, user experience designers to understand user needs and implement new features Work with agile scrum development methodologies, adhering to best practices and pursuing continued learning opportunities Developing and adhering to best practices for developing applications Continuously contribute to team performance improvement and collaboration. Position Requirements: Minimum of 4 years of experience working as a Web Application Full Stack Developer on Agile projects and preferable with an Engineering degree or equivalent. Core development experience in PHP server-side programming for building web applications Implement server-side functionalities using Core PHP and Web API&aposs to support web services Experience in Frontend and Backend design, development using HTML, CSS, Java Script, jQuery, Ajax, MS-SQL, MySQL, Bootstrap framework Develop and maintain user interface, user experience, user friendly and responsive web application Good knowledge about Microsoft Technologies like Visual Studio and IDE like VS Code for code development Usage of Unit Testing using tools like NUnit, xUnit, and MS-Test. Design and manage database in MSSQL, optimizing queries, Store Procedures and ensuring data integrity Deployment experience related using CI/CD, DevOps tools like Jenkins, Maven Experience in using configuration management system using tools like Git, Github, Gitlab Usage of industry standard tools related to code coverage and code quality Integrate and support payment gateway systems, ensure secure transactions and compliance with payment industry standard. Knowledge of fintech, banking, financial services applications will be added advantage Knowledge of using dynamic application security testing (DAST) and static application security testing (SAST) Support and Maintenance of project activities related to Bug Fixing, Optimizing, Security Experience in using project management tools like Jira, Click Up Good understanding of defect life cycle and generation of development related metrics Develop and optimize relational database for storage, retrieval, management and high performance. Build and integrate API&aposs to make smooth communication between various services and Third party systems Knowledge of other tools like Bitbucket, Golang, Zend Framework, POSTGRES, CodeIgniter and JSON will be useful Knowledge of Cloud Technologies like GCP, AWS, Azure will be an added advantage Should closely work with the QA/QC team to ensure that the defects identified are resolved on time as per schedule thus aiding for the time to market release Should have forward looking mindset with an eye on latest emerging technologies in the industry to evaluate and propose new tools and platform for enhancing deliverables Should demonstrate flexibility to scale up, get reskilled and upskill on the latest technology areas as required to ensure high quality delivery output Soft Skills and Behavioral Expectations: Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision making ability. Should be ready to work in rotational shifts to support US time zones Should demonstrate collaborative team work to win as a team Should have good presentation and articulation skills Should be able to document the work for highlighting the progress Should be able to work in hybrid environments Should have a long sight towards latest advancement in the technology industry Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing Loan, Credit Card & Lease Capital Markets Services Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business marketplace lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services $150 billion in assets as a primary and backup servicer. It also manages 1 million consumer credit cards. Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India Show more Show less

As the Director of CX Quality and Training at our company, you will be responsible for leading the strategy, design, and implementation of all CX Quality and Training policies, programs, and insights. Your role will involve establishing standards, policies, and procedures to evaluate customer experience effectively, providing insights to drive business operations, and collaborating with business line leaders to drive improvement. Additionally, you will oversee the comprehensive Training program, including training modules, communications, evaluations, and policy manuals. Your contribution as a member of the leadership team will be crucial in enhancing employee engagement, client satisfaction, and customer satisfaction through development and monitoring functions. **Key Responsibilities:** - Develop a strategic vision to drive organizational goals and objectives through customer service quality and insights - Define, measure, and monitor department performance against KPIs and SLAs - Collaborate with cross-functional teams to align goals and drive process improvement - Keep abreast of industry trends, especially technology, to enhance the overall customer experience - Lead and supervise a team of quality and training professionals to deliver valuable insights - Foster a results-driven culture and maintain a deep understanding of customer and employee needs **Qualifications Required:** - Bachelor's degree in Business, Management, or a related field - 15+ years of experience directly related to primary responsibilities, with at least 5 years in leadership roles - Expertise in instructional design principles and adult learning theories - Familiarity with contact center software, quality management systems, and metrics - Ability to conduct needs assessments, job-task analyses, and evaluate training effectiveness - Strong communication skills, autonomy, and effective collaboration across business lines - Proficiency in managing multiple initiatives and leading teams of various sizes - Experience in operational analyses, business process optimization, and quality control implementation Please note that the provided job description does not contain any additional details about the company.,

As a highly skilled and experienced Director of Information Security, your role will be pivotal in leading and managing the comprehensive Information Security Program for our company. Reporting directly to the Chief Technology Officer (CTO), you will be responsible for establishing, maintaining, and overseeing information security strategies, policies, and programs across all departments. Your expertise will be crucial in ensuring compliance with key regulatory standards such as PCI-DSS, SOC 1, and SOC 2 audits while fostering a culture of security throughout the organization. Your deep understanding of risk management, incident response, cybersecurity, IT compliance, and business continuity planning will be essential for success in this role. **Primary Responsibilities:** - Lead the development, implementation, and maintenance of organization-wide IT information security policies, procedures, and Standard Operating Procedures (SOPs) to mitigate risks across informational, financial, physical, and reputational assets. - Collaborate with executive leadership to define and implement information security strategies aligned with business goals and risk management priorities. - Manage the organization's Information Security Program, ensuring adherence to industry standards, best practices, and compliance requirements (e.g., PCI, SOC 1, SOC 2). - Define and track security metrics to measure the success of the security program and communicate these to the CTO, executive leadership, and other stakeholders. - Provide status reports on the progress of information security, compliance, business continuity planning (BCP), and disaster recovery initiatives. **Qualification Required:** - 15+ years of relevant experience in Information Technology. - 10+ years directly related to IT information security (at least five years in a senior leadership role). - 5+ years of management and leadership experience in Information Security or a related field. - Experienced and proficient in PCI-DSS AOC/ROC and SOC 2 Type 2 compliance audits. - Hands-on experience in leading incident response activities for security events. If you are looking for a challenging yet rewarding opportunity to lead and shape the Information Security Program of a dynamic and innovative organization like Vervent, this role could be the perfect fit for you.,

JOB DESCRIPTION Job Title: Test Automation Engineer Department: IT SW Location: Hybrid Reports to: Director, Engineering Overview: The Test Automation Engineer will be responsible for Testing and Quality Assurance activities for the Web Applications developed mainly using Microsoft Technologies. They shall perform Functional Manual Testing and also Test Automation using the relevant tools and technologies so that the overall testing life cycle strengthens and helps the software development activities to implement robust products, platforms, thus ultimately aiding in faster time to market with high quality deliverable and less production issues. They must possess core experience in using various testing methodologies for upholding the quality of applications delivered Primary Responsibilities: Designing and developing automation scripts using open source tools and other testing technologies available in the market Identifying, analyzing, and documenting bugs or defects in software code Working closely with software developers to ensure the software product is up to standard Developing and executing test cases to diagnose issues and bugs, creating test data when required to aid test automation development Implementing automation test framework and testing strategies Conducting diagnostic analysis and troubleshooting to resolve complex software issues Managing testing resources and continuously improving the testing process Keeping updated with the latest industry trends and technologies in the field of software testing and proposing new tools that can help improve testing process Maintaining documentation of test results to assist in debugging and modification of software. Proper test reporting to showcase testing progress Participating in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems Knowledge about defect life cycle and ensuring all the defects are addressed suitably before final release with on time completion of testing tasks Functional manual testing of test cases which are not automatable Strong work experience in testing life cycle starting from test case requirement understanding, test case development until test closure Position Requirements : Minimum of 4 years of experience working as a Test Automation Engineer on Agile Scrum projects and preferably with an Engineering degree or equivalent. Core test automation scripting experience using Selenium tool including Web Driver, TestNG Sound knowledge of Microsoft .Net C# programming language to implementing Test Automation Scripts using Selenium tool Good knowledge about Microsoft Technologies like Visual Studio and IDE like VS Code for code development platform Understanding the Project requirements and developing the test cases considering coverage across UI, Functional, API, DB testing and cross product. Performing functional testing, API testing, DB testing within the SDLC. Tracking the defects and tasks using Microsoft Azure and Click Up tool Conduct root cause analysis for test failures and generate test report Identifying the test scenarios and time effort to automate the same. Developing Automation scripts Using C-Sharp, Selenium, N-Unit and extend reports. Developing efficient and reusable code to build Framework for API test automation using C#, HTTP Client, N-Unit and Extent reports. Performing regular maintenance and code refactoring of automation scripts and validate its reliability to enhance the effectiveness of test automation Process suggestion and Improvement in both SDLC and STLC. Contributed in developing Test Strategy and Planning. Experience on Automation Framework development and knowledge of Cucumber framework Experience in CI/CD configuration, release process and deployment pipelines using tools like Maven, Jenkins Knowledge of additional skills related to Java, C-Sharp, PHP and willing to learn new tools and technologies as per industry standards Come up with various testing metrics related to defects, test automation, test progress etc.. and publish the same to leadership on frequent intervals Experience in business driven development and test driven development of test automation Knowledge of configuration management tools like Git, GitHub and Gitlab Experience in using database like MS-SQL, MongoDB, RDBMS Experience in using Postman tool platform to build, test, design, modify, and document APIs Experience in using Browser Stack tool to test websites and mobile applications across on-demand browsers and operating systems Knowledge of using dynamic application security testing (DAST) and static application security testing (SAST) Soft Skills and Behavioral Expectations: Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision making ability. Should be ready to work in rotational shifts to support US time zones Should demonstrate collaborative team work to win as a team Should have good presentation and articulation skills Should be able to document the work for highlighting the progress Should be able to work in hybrid environments Should have a long sight towards latest advancement in the technology industry

Role & responsibilities : Support and capture all pertinent information from customers about their claims. Conduct research and provide updates on the status of new and existing claims. Identify opportunities to improve customer experience after fact-based research of complex account activity and take appropriate actions to manage the claim. Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while investigating the claims. Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers. Work with Financial Crimes Management to implement department Policies/procedures to maximize efficiency, enhance the Clients experience and ensure compliance with government regulatory requirements, including Reg-E, VISA & Mastercard Rules and Regulations, the Bank Secrecy Act, USA PATRIOT Act and FACTA Drafting Statement of Work and creating process maps and process flows as needed. The Fraud Dispute Specialist will be responsible for workflow management, production monitoring, quality, chargeback effectiveness and process improvement efforts. Create Dashboards using Excel to report out process KPIs. Review returned checks for potential blocks on accounts. Research and respond to correspondence from external sources. Research claims of unauthorized transactions per Regulation Z guidelines. Process account closures. Review returned checks for potential blocks on accounts. Review security reports for potential losses on accounts; • Review reports for reopening/reinstatement of accounts. Preferred candidate profile : 3 - 6 years of experience in customer service, financial services, Fraud, or investigations. Graduation in any Discipline. Knowledge on Detection Operation Processes in Fraud or Disputes processing including chargebacks and transaction level monitoring. Knowledge on Fraud Life cycle for Credit card, Check, and Online Fraud products. Previous experience in the Credit Card processing industry is highly desired. Knowledge of US Banking regulations like Reg-E, FCRA, UDAAP etc., Excellent verbal, written, and interpersonal communication skills. Ability to learn quickly and transfer knowledge. Strong working knowledge of Excel Dashboards. Ability to drive and lead organizational change in a dynamic environment. Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important. Expert knowledge of Reg E / Expert knowledge of VISA/ Mastercard Operating Rules & Chargeback Guidelines

Role & responsibilities : Primary Responsibilities General back-office processing Account Adjustments to correct account discrepancies or issues. Verbally communicating with customers loan modification and corrections Ensures cases and tasks are being worked in the correct prioritization and turnaround times are within metric. Ensures processes for handling the following are documented, regularly reviewed, and updated, and consistently followed by all staff processing them: Reposting payments Due Date changes Loan modification. Deferments / Forbearances Partial Payment plans Document verification. Customer Payoff program Consolidating loans Principal advances / reductions program Borrower demographic u pdate Other account adjustments Assist with tasks and special projects as requested by Management to ensure proper functioning of the operations of the company. Assist with payment processing, fraud documents, debt management. Promote good working relationships with all departments. Assist Department Manager with monitoring workflow and operational efficiency to recommend changes and operational improvements. Assist Department Manager with analyzing and responding to trends in volume fluctuation, regulatory changes, and Client requirements. Performs quality processes as a mechanism to identify risk and to ensure that procedures are followed. Keeps current on new developments in areas of responsibility and makes necessary policy and process change recommendations accordingly to Department Manager. Other duties as assigned. Preferred candidate profile Requires two to three (2) years of Credit Card Servicing, Collections, Loan Servicing, Lease Servicing, Payments Processing, Treasury Operations, Tax filing (Anyone minimum) experience is required. Graduation in any discipline. Candidates should have a good knowledge of one or more areas mentioned below. Credit card, Loan and Lease Lifecycle. 4Cs (Credit, Capacity, Capital & Collateral) Knowledge in title, insurance, and tax filing Must have excellent verbal and written communication and organization skills. Must have consistently high-quality scores and excellent customer service knowledge . vWorking knowledge of software such as MS Office products, and various system tools preferred. Working knowledge of software such as MS Office products, and various system tools preferred . Must be capable of handling diverse duties and changing deadlines. Experience in working with the following systems like FDR, Nice CXone, CoreCard, FirstTrack, NLS, TSYS, LeasePak Cloud will be an added advantage.