Summary: The Systems Engineer is responsible for designing and implementing cloud systems that will adequately support the enterprise infrastructure of the organization. Analyzes system requirements and defines system architecture that will meet business needs, including server infrastructure, capacity planning, storage requirements, and networking protocols. The SSE diagnoses problems and provides recommendations for the improvement of existing and new systems. Primary Responsibilities Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, and security policies. Design, develop, and implement highly available, multi-region solutions within Microsoft Azure. Manage and secure access controls of the cloud-based solutions. Develop infrastructure as code (Iac) leveraging cloud native tooling to ensure automated and consistent platform deployments. Plan, design, and execute on-premises to Azure server migrations. Maintain hybrid connectivity between on-premises systems and the cloud environment. Install, configure, test and maintain operating systems, application software and system management tools. Maintain and develop new security, backup, and redundancy strategies. Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers or vendors to implement those fixes. Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. Ensure all systems are up to date and patched with the latest security updates. Position Requirements: Professional experience with 5 + years of Microsoft Azure management. 2+ years of experience with Infrastructure as a Service (IaaS) and Platform as a Service (Paas). Experience with IaC development with Ansible, Azure CLI, and PowerShell. Proficient with GIT to perform source code management and CI/CD tooling. Install, configure, and maintain VMware infrastructure in a 100% virtualized environment Experience with VMware vCenter and vSphere a plus Install, configure, and maintain servers and applications Windows Server 2016 through 2025 Active Directory and GPO administration Deploy, configure, and maintain Microsoft 365 infrastructure Manage and monitor all installed systems and network infrastructure via reporting tools Install, configure, and maintain all equipment at satellite and disaster recovery sites Install, configure, and maintain backup infrastructure. Strong foundation in systems administration and industry best practices Relevant certifications (e.g., Microsoft Certified: Windows Server, VMware Certified Professional - VCP, Micorosoft Certified: Azure Administrator Associate) are highly desirable. Exceptional problem-solving and communication skills Soft Skills: Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision making ability. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India Show more Show less

Job Summary: The Business Transformation Director will lead strategic transformation initiatives within the company to drive efficiency, innovation, and enhanced service delivery. This role will oversee large-scale projects that optimize processes, integrate new technologies, and improve operational performance in alignment with the company’s long-term goals. The ideal candidate will have extensive experience in financial services, operational excellence, change management, data analysis, and business intelligence. They will bring together key strands of technology, continuous improvement, and behavioral science to drive transformational changes that are embedded within the organization for meaningful impact. Key Responsibilities: Lead and oversee the planning, execution, and monitoring of transformation initiatives, ensuring adherence to best practices, standards, and methodologies. Develop and implement a comprehensive business transformation strategy that aligns with the company’s objectives and operational priorities. Lead cross-functional teams to identify, analyze, and execute process improvement initiatives, ensuring efficiency and cost-effectiveness. Oversee the adoption of digital technologies, automation, and data-driven decision-making to enhance operational capabilities. Utilize data analysis and business intelligence to drive informed decision-making, identify trends, and measure transformation success. Roll out predictive analysis capability through data analysis and business intelligence. Identify and leverage opportunities for innovation, collaboration, and co-creation with internal and external stakeholders, fostering a culture of continuous improvement and learning across the organization by proactively seeking out opportunities for change and sourcing new solutions to improve delivery. Drive cultural and organizational change, ensuring buy-in and engagement from key stakeholders at all levels. Evaluate the impact and effectiveness of the transformation initiatives and ensure alignment with the organization’s performance indicators and quality standards. Collaborate closely with C-Suite and other senior leadership, technology, risk, compliance, and finance teams to ensure seamless execution of transformation programs. Establish and monitor key performance indicators (KPIs) to track progress, measure impact, and report on transformation success. Identify potential risks and develop mitigation strategies to ensure smooth project execution. Act as a champion for continuous improvement methodologies such as Lean, Six Sigma, and Agile. Manage budgets, resources, and timelines for multiple transformation initiatives. Provide leadership, guidance, mentoring, and coaching to project teams and internal stakeholders, promoting a high-performance and customer-focused culture. Qualifications & Experience: A degree or higher in Business, Management, or a related field, or equivalent experience. 10+ years of experience in business transformation, operational strategy, or process improvement within financial services. Proven senior experience in leading and successfully delivering transformation change in an operational context. Strong knowledge of digital transformation, automation technologies, data analysis, and business intelligence. Critically, highly digitally literate with proven experience utilizing progressive technologies (including Artificial Intelligence) to drive business improvement or customer experience. Passionate about the impact of technology and a natural ability to actively seek out new ways technology can be operationalized to improve services. Expertise in change management methodologies such as PROSCI, ADKAR, or equivalent. Certification in Lean Six Sigma (Black Belt preferred) or Agile methodologies is an advantage. Excellent project and program management skills, with the ability to plan, execute, and monitor multiple transformation initiatives simultaneously, managing associated budgets, resources, and risks. Exceptional stakeholder management and communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels. Innovative and creative thinking skills, with the ability to identify and leverage opportunities for improvement, co-creating new and customer-centric solutions. Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of transformation initiatives, ensuring alignment with the organization’s performance indicators and quality standards. Leadership and people management skills, with the ability to lead, guide, and coach the transformation team and other colleagues, fostering a high-performance and customer-focused culture. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India Show more Show less

Overview: The Web Application Full Stack Developer will be responsible for developing the Web module feature implementation for Financial Technology applications and needs to works on both the front-end and back-end of web applications and computer systems. They are responsible for the entire software development process, from design to deployment, and contribute as hands on individual contributors from start to finish of the project life cycle. Primary Responsibilities: Build and implement new features for Web Application Having knowledge of establishing local development environment setup to perform robust software development activities Experience in working on Dev server, QA/QC server, Staging server and Production server for development of code Strong programming skills and use of coding guidelines to generate high quality code Understanding of release management process and configuration management system to resolve issues related to code merges, conflicts in commit and branching strategies Create visually appealing user interfaces and interactions, and design front-end website architecture Build web applications, databases, and servers, and design and develop APIs Unit test changes to programs, and troubleshoot and fix bugs Experience in using code coverage and code quality tools to ensure high quality code output Maintain and upgrade software, and manage database administration and hosting Work with product management, user experience designers to understand user needs and implement new features Work with agile scrum development methodologies, adhering to best practices and pursuing continued learning opportunities Developing and adhering to best practices for developing applications Continuously contribute to team performance improvement and collaboration. Position Requirements : Minimum of 4 years of experience working as a Web Application Full Stack Developer on Agile projects and preferable with an Engineering degree or equivalent. Core development experience in PHP server-side programming for building web applications Implement server-side functionalities using Core PHP and Web API's to support web services Experience in Frontend and Backend design, development using HTML, CSS, Java Script, jQuery, Ajax, MS-SQL, MySQL, Bootstrap framework Develop and maintain user interface, user experience, user friendly and responsive web application Good knowledge about Microsoft Technologies like Visual Studio and IDE like VS Code for code development Usage of Unit Testing using tools like NUnit, xUnit, and MS-Test. Design and manage database in MSSQL, optimizing queries, Store Procedures and ensuring data integrity Deployment experience related using CI/CD, DevOps tools like Jenkins, Maven Experience in using configuration management system using tools like Git, Github, Gitlab Usage of industry standard tools related to code coverage and code quality Integrate and support payment gateway systems, ensure secure transactions and compliance with payment industry standard. Knowledge of fintech, banking, financial services applications will be added advantage Knowledge of using dynamic application security testing (DAST) and static application security testing (SAST) Support and Maintenance of project activities related to Bug Fixing, Optimizing, Security Experience in using project management tools like Jira, Click Up Good understanding of defect life cycle and generation of development related metrics Develop and optimize relational database for storage, retrieval, management and high performance. Build and integrate API's to make smooth communication between various services and Third party systems Knowledge of other tools like Bitbucket, Golang, Zend Framework, POSTGRES, CodeIgniter and JSON will be useful Knowledge of Cloud Technologies like GCP, AWS, Azure will be an added advantage Should closely work with the QA/QC team to ensure that the defects identified are resolved on time as per schedule thus aiding for the time to market release Should have forward looking mindset with an eye on latest emerging technologies in the industry to evaluate and propose new tools and platform for enhancing deliverables Should demonstrate flexibility to scale up, get reskilled and upskill on the latest technology areas as required to ensure high quality delivery output Soft Skills and Behavioral Expectations: Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision making ability. Should be ready to work in rotational shifts to support US time zones Should demonstrate collaborative team work to win as a team Should have good presentation and articulation skills Should be able to document the work for highlighting the progress Should be able to work in hybrid environments Should have a long sight towards latest advancement in the technology industry Company Overview: As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India Show more Show less

Summary: The product manager is responsible for managing consumer credit card products, loan products and feature enhancements and in order to drive sales, growth and profitability. They are the subject matter experts for the business and are responsible for driving the product vision and managing the product through all phases of the development and implementation process. They develop and manage the product roadmap and strategy by conducting competitive analysis, identifying industry trends and opportunities, and finding ways to better serve consumers. Responsibilities: Develop long-term product plans, focusing on customers, competition, profitability, product life cycle, and service considerations. Manage product development process, including defining product, features and enhancements, as well as creating and writing business requirements in order to bring the product to market or integrate enhancements into existing products. Manage the testing, rollout and validation of new card products, enhancements and functionalities. Support the day-to-day product management activities including but not limited to reporting, budgeting, managing any terms and regulatory changes, and product maintenance and system updates. Work closely with product, credit risk and marketing teams in order to forecast acquisition and profitability. Manage market intelligence, with respect to consumer credit card products, value propositions, rewards programs, market trends, new products and payment advancements. Maintain industry analysis, and competitive reporting to develop actionable product roadmap as well as an acquisition strategy. Education: Bachelor’s degree preferred or 3-5 years of equivalent work experience. Experience: Product development and/or management in the financial services industry (preferrable experience with payment, loyalty or credit cards) Skills: Strong attention to detail with excellent verbal and written communication skills; Ability to multi-task and work in a fast-paced environment; Maintain acceptable attendance standards; Strong interpersonal and professional relationship-building skills; Strong organizational, planning and time management skills; Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines Must have strong analytical skills to analyze metrics and create reports Proven ability to adapt and modify as needed to meet departmental deliverables. Strong working knowledge of computer software including Microsoft Office Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: • Primary Servicing – Loan, Credit Card & Lease • Capital Markets Services – Backup Servicing, Verifications, • Collateral Management, Structured Settlements, etc. • Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India Show more Show less

Summary: The Financial Analyst serves as an analytics specialist in the business, focusing on the management of data from various sources and providing data-driven insights to relevant departments and stakeholders. In this position, the Financial Analyst gains exposure to almost all departments of the business, inclusive of data warehousing, client services, marketing, account management, and IT among others. The Financial Analyst position is responsible for financial and investor report generation, reconciliation and support. The role involves the definition and execution of detailed requirements, the analysis of the business’s needs, and the validation of reporting solutions within the business. The role additionally entails working with internal applications to enable high-quality products/services for the business’s clients leading to customer satisfaction and the ultimate achievement of goals. Responsibilities: Monthly, weekly, daily financial reporting covering all aspects of Finance needs. Access online bank portals as needed for financial reporting. Perform data extraction and validation using SQL queries & VB macros to support reconciliation and reporting. (Preferred) Compile and reconcile monthly financial reports in compliance with Servicing Agreements. Completion of monthly Investor Reports for external clients. Provide audit support as needed. Interpretation of client agreement, client reporting needs, and mapping of data to the monthly reporting package. Validate financial data for accuracy and completeness before reporting. Self-identify and execute upon analytics that bring actionable insights to business leaders. Collaborate with stakeholders and obtain buy-in by providing easy-to-understand explanations of data analysis through reports and visual dashboards that deliver high value insights. Identify and validate the appropriate technological solutions for various needs. Perform analysis for a wide range of requests using data in different formats and from various platforms. Troubleshoot data integrity issues, analyze data for completeness to meet business needs, and propose solutions and recommendations. Explore data to discover patterns, meaningful relationships, anomalies, and trends. Articulately and concisely explain the implications of complex data. Requirements/Qualifications: Bachelor’s degree in finance, Accounting. 4 to 6 years’ experience as a Financial Analyst, including data modeling, analysis, and statistical concepts. Ability to solve intricate business problems using various data analysis techniques. Working knowledge of SQL, ETL, VB, Macros, BI, AI, data cleansing, and various data visualization tools is a plus. Attention to detail and with strong data analysis and problem-solving skills. Ability to function effectively both independently and within a team. Excellent interpersonal and persuasive oral and written skills Soft Skills: Proficient in Microsoft Excel Internet, and online financial systems. Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision making ability. Company Overview : As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, eVaults, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Locations : US (San Diego, Portland, Sioux Falls), India, Mexico, Philippines

Summary: The Staff Network Engineer (Level 3) plays a pivotal role in designing, maintaining, and ensuring the reliability of all networking systems across the organization's locations. This individual is responsible for the design and maintenance of new equipment and software-defined network layouts, as well as hardware and software upgrades to optimize network performance. They oversee the configuration and maintenance of routing protocols, such as OSPF, BGP, and EBGP, to ensure high availability and efficient traffic routing. Additionally, they are accountable for maintaining server systems and networks to meet required availability, performance, and capacity needs, while also implementing automatic backups for all networking equipment and configurations. The NE resolves technical issues related to VMware NSX Firewalls manages operational service levels, including internal and client-demanded Service Level Agreements (SLAs), documentation, tracking, and reporting. Primary Responsibilities Responsible for all location's networking systems. The NE designs and maintains new equipment and software defined network layout along with hardware upgrades and software upgrades. Maintains all company's routing and implements intermetal OSPF/BGP and External EBGP routes and changes to maintain high available networking. Responsible for solving technical micro segmentation issues in VMware NSX-T Ensures that server systems and networks maintain required availability, performance, and capacity for growth. Configure automatic backups for all networking equipment and configurations. Manages operational service levels, including any required internal or client-demanded Service Level Agreements (SLAs), documentation, tracking, and reporting. Position Requirements: Bachelor's degree or equivalent in Computer Science or a related discipline. 5+ years progressive experience in information technology system engineering, system management, and system operations. Ability to configure Firewall ACL's, VPN's, OSPF, EBGP, iBGP, for FortiGate, Networking gear and VMware NSX-T Ability to manage operational service levels, including SLAs. Ability to design, analyze and plan projects. Ability to work effectively with vendors, internal staff, and other company/client staff. Ability to quickly analyze and understand business functions and client needs. Strong interpersonal and communication (written and verbal) skills. Time management skills (including task prioritization) Expert knowledge of networking principles, protocols, and technologies, including TCP/IP, routing and switching, MPLS, SD-WAN, and network security. Relevant certifications (e.g., CCIE, JNCIE, CISSP) are highly desirable. Soft Skills: Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision making ability. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India

Summary: The Systems Engineer is responsible for designing and implementing cloud systems that will adequately support the enterprise infrastructure of the organization. Analyzes system requirements and defines system architecture that will meet business needs, including server infrastructure, capacity planning, storage requirements, and networking protocols. The SSE diagnoses problems and provides recommendations for the improvement of existing and new systems. Primary Responsibilities Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, and security policies. Design, develop, and implement highly available, multi-region solutions within Microsoft Azure. Manage and secure access controls of the cloud-based solutions. Develop infrastructure as code (Iac) leveraging cloud native tooling to ensure automated and consistent platform deployments. Plan, design, and execute on-premises to Azure server migrations. Maintain hybrid connectivity between on-premises systems and the cloud environment. Install, configure, test and maintain operating systems, application software and system management tools. Maintain and develop new security, backup, and redundancy strategies. Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers or vendors to implement those fixes. Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. Ensure all systems are up to date and patched with the latest security updates. Position Requirements: Professional experience with 5 + years of Microsoft Azure management. 2+ years of experience with Infrastructure as a Service (IaaS) and Platform as a Service (Paas). Experience with IaC development with Ansible, Azure CLI, and PowerShell. Proficient with GIT to perform source code management and CI/CD tooling. Install, configure, and maintain VMware infrastructure in a 100% virtualized environment Experience with VMware vCenter and vSphere a plus Install, configure, and maintain servers and applications Windows Server 2016 through 2025 Active Directory and GPO administration Deploy, configure, and maintain Microsoft 365 infrastructure Manage and monitor all installed systems and network infrastructure via reporting tools Install, configure, and maintain all equipment at satellite and disaster recovery sites Install, configure, and maintain backup infrastructure. Strong foundation in systems administration and industry best practices Relevant certifications (e.g., Microsoft Certified: Windows Server, VMware Certified Professional - VCP, Micorosoft Certified: Azure Administrator Associate) are highly desirable. Exceptional problem-solving and communication skills Soft Skills: Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision making ability. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India

Summary: Seeking an experienced Project Manager who will take on the management of key client and internal projects with the goal of defining strong project deliverables that drive results and delivering every project on time, within budget, and within scope. Responsibilities: Develop and expertly execute projects, coordinating clients, internal resources, and third parties/vendors for delivery of project objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company. Drive the development of project scope and objectives, identify and understand the needs of clients and stakeholders, and assess the technical feasibility. Develop detailed project plans, communicate plans to clients, internal teams, and vendors, track progress against project plans, identify opportunities for efficiencies, and anticipate delays or issues before they impact cost or deliverables. Identify project resource needs, ensure their availability, and secure their assignment to projects while minimizing waste and inefficiency. Perform ongoing evaluation of project performance, minimize project risk, and manage changes to scope, schedule and cost, using appropriate verification techniques. Escalate issues to management as needed. Create and maintain comprehensive project documentation. Build strong working relationships with clients, stakeholders, vendors, and team members through effective communication throughout the project development and execution phases. Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency. Assess and develop internal staff project management skills, identify training needs and opportunities, and propose policies or procedures that will enhance the company’s ability to deliver valuable services to our clients. Requirements/Qualifications: A Bachelor’s/master’s degree in engineering or equivalent, with a sound technical background. 10+ years total experience with a minimum of 5+ years of experience in program or project management, preferably in the Fintech industry. Project Management Professional (PMP) Certification – PMI required Good understanding of SDLC process and has experience with Waterfall, Agile, and hybrid methodologies. Ability to communicate effectively with various audiences, including clients, team members, and vendors, through written and verbal means. Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multitask effectively. Strong working knowledge of Microsoft Office, including Microsoft Project or equivalent. The candidate should be okay with working US shift hours, which are currently set to 2 PM-11 PM and may change based on projects. The candidate should be comfortable working in a hybrid or full-time environment at our Bangalore office, if required. Soft Skills: Excellent verbal and written communication skills. Ability to operate well under pressure. Flexibility to adapt to changing environments. Sound decision-making ability. Company Overview: As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services, and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing – Loan, Credit Card & Lease Capital Markets Services – Backup Servicing, Verifications, Collateral Management, Structured Settlements, etc. Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India

Summary: The Fraud Specialist will monitor a wide variety of reports to mitigate risk/fraud and take actions on accounts; take incoming calls for lost/stolen/NRI/fraudulent applications and accounts; process other duties as required within the Transaction Services Department. Key Responsibilities: • Maintain accuracy and efficiency according to established departmental standards; • Review security reports for potential losses on accounts; • Review reports for reopening/reinstatement of accounts; • Review accounts for suspicious activity; • Research claims of unauthorized transactions per Regulation Z guidelines; • Process Billing Disputes in accordance with MasterCard and Visa Regulations; • Review returned checks for potential blocks on accounts; • Research and respond to correspondence from external sources; • Take incoming calls for lost/stolen/NRI/fraudulent applications/accounts; • Respond to automated consumer dispute verification forms • Process account closures; • Recommend improvements, enhancements, and changes to current policies and procedures to ensure effectiveness within the department; • Perform additional duties as required. Qualifications: • Bachelor's degree preferred • Minimum of two years of credit card experience handling fraud claims and billing disputes; • Analytical thinker, understands and can identify patterns or anomalies; • Word and Excel proficiency necessary; Exceptional attention to detail; • Adhere to all company policies and procedures as stated within the company handbook. Soft Skills: • Excellent verbal and written communication skills. • Ability to operate well under pressure. • Flexibility to adapt to changing environments. • Sound decision making ability. Company Overview As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: • Primary Servicing – Loan, Credit Card & Lease • Capital Markets Services – Backup Servicing, Verifications, • Collateral Management, Structured Settlements, etc. • Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India