Operations Specialist

Role & responsibilities

Primary Responsibilities

• General back-office processing
• Account Adjustments to correct account discrepancies or issues.
• Verbally communicating with customers

  loan modification and corrections

• Ensures cases and tasks are being worked in the correct prioritization and turnaround times are within metric.
• Ensures processes for handling the following are documented, regularly reviewed, and updated, and consistently followed by all staff processing them:

• Reposting payments

• Due Date changes

• Loan modification.

• Deferments

  /

  Forbearances

• Partial Payment plans

• Document verification.

• Customer Payoff program

• Consolidating loans

• Principal advances/reductions program

• Borrower demographic update

• Other account adjustments 
• Assist with tasks and special projects as requested by Management to ensure proper functioning of the operations of the company.
• Assist with payment processing, fraud documents, debt management.
• Promote good working relationships with all departments.
• Assist Department Manager with monitoring workflow and operational efficiency to recommend changes and operational improvements.
• Assist Department Manager with analyzing and responding to trends in volume fluctuation, regulatory changes, and Client requirements.
• Performs quality processes as a mechanism to identify risk and to ensure that procedures are followed.
• Keeps current on new developments in areas of responsibility and makes necessary policy and process change recommendations accordingly to Department Manager.
• Other duties as assigned.

Preferred candidate profile

• Requires two to three (2) years of Credit Card Servicing, Collections, Loan Servicing, Lease Servicing, Payments Processing, Treasury Operations, Tax filing

  (Anyone minimum)

  experience is required.
• Graduation in any discipline.

• Candidates should have a good knowledge of one or more areas mentioned below.

• Credit card, Loan and Lease

  Lifecycle.

• 4Cs (Credit, Capacity, Capital

  & Collateral)

• Knowledge in title, insurance, and tax filing

• Must have excellent verbal and written communication and organization skills.
• Must have consistently high-quality scores and excellent customer service

  knowledge

  .   vWorking knowledge of software such as MS Office products, and various system tools preferred.
• Working knowledge of software such as MS Office products, and various

  system tools preferred

  .
• Must be capable of handling diverse duties and changing deadlines.
• Experience in working with the following systems like FDR, Nice CXone, CoreCard, FirstTrack, NLS, TSYS, LeasePak Cloud will be an added advantage.