Operations Manager

Job Title: Operations Manager
Location: Delhi Nce
Department: Operations
Reporting To: Director – Goyal Books Overseas
Job Type: Full-time

About Goyal Books Overseas

Goyal Books Overseas is the international distribution arm of the Goyal Group, a trusted educational publishing and retail name with over six decades of legacy. We provide turnkey academic supply solutions to schools across the UAE and GCC, including curriculum books, uniforms, stationery, learning kits, and other education essentials. Our operations span B2B school tie-ups, physical retail, and direct-to-parent models, supported by an efficient backend ecosystem.

Position Summary

The Operations Manager will oversee the seamless execution of procurement, inventory, dispatch, and customer fulfillment activities across multiple departments. This is a hands-on leadership role requiring daily coordination with internal departments — purchase, CRM, dispatch, finance, and warehouse — to ensure that all operations run on time, within budget, and to expected service standards. The role combines tactical execution with strategic process oversight.

Core Responsibilities1. Cross-Departmental Coordination

• Act as the operations hub, connecting and streamlining communication between the purchase, CRM, dispatch, warehouse, and finance teams.
• Establish daily work plans, review performance, and resolve inter-departmental dependencies.
• Ensure that all departments are aligned with project timelines — from procurement to customer delivery.

2. Hands-on Process Execution

• Personally track and drive critical shipments, high-priority school orders, or escalated cases.
• Visit warehouse and dispatch points daily to inspect order accuracy, labeling, and packaging quality.
• Be available to troubleshoot any operational bottlenecks — from a missing PO to a delayed GRN entry.

3. Procurement & Vendor Management

• Liaise with the purchase team to ensure timely ordering from India and global vendors.
• Maintain vendor performance trackers and escalate delays or quality issues.
• Work with customs agents and freight partners to clear and receive shipments efficiently.

4. Warehouse & Inventory Oversight

• Lead the warehouse team in managing real-time inventory across locations.
• Approve and verify GRNs, bin allocations, inventory transfers, and cycle counts.
• Drive barcode scanning, stock inward, and shelf labeling protocols using ERP.

5. Dispatch Planning & Last Mile

• Supervise the dispatch team to create daily schedules by school and store.
• Ensure bundled kits and orders are packed, labeled, and dispatched error-free.
• Monitor 3PL partners for adherence to delivery SLAs.

6. Customer Fulfillment & CRM

• Coordinate with the CRM team to manage order entries, complaints, and returns.
• Resolve escalated parent or school issues personally when needed.
• Create SOPs for complaints redressal, return handling, and damaged goods reporting.

7. Financial Coordination

• Coordinate with the finance team for invoice approvals, vendor payments, GRN validations, credit notes, and reconciliation of returns.
• Approve freight, customs, or local handling charges against budgeted allocations.
• Maintain clear documentation trails for audits.

8. Technology & ERP Oversight

• Ensure full use of ERP by all teams — from order capture to stock dispatch.
• Validate item codes, SKU structures, bin locations, and real-time stock entries.
• Generate daily ERP reports and highlight variances or bottlenecks.

9. People Management & Training

• Supervise ground staff (warehouse, dispatch) and functional executives (CRM, purchase, etc.).
• Build SOPs for each department and conduct training for seasonal temps and interns.
• Assign clear roles and responsibilities before and during peak seasons.

10. Reporting & MIS

• Maintain dashboards for:
• School-wise order progress
• Stock aging & reorder alerts
• Return rate and damage reporting
• Procurement timelines
• Submit daily/weekly MIS to management with key actionables and risk flags.

Key Skills & Attributes

• Strong leadership and cross-functional coordination skills.
• Proficiency Excel, and operational dashboards.
• Analytical mindset with problem-solving orientation.
• Excellent communication and team management ability.
• Ability to work extended hours during seasonal peaks.

Preferred Qualifications

• Graduate/Postgraduate in Business, Logistics, Supply Chain, or relevant discipline.
• 7–10 years of experience in operations/supply chain roles, ideally in the education setting.
• Understanding of GCC import/export laws and logistics frameworks.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹100,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Operations management: 4 years (Preferred)

Work Location: In person