Operations Manager

Key Responsibilities:

• Supervise daily operations across all departments to ensure smooth and efficient service delivery
• Develop and implement operational policies and procedures to improve service quality and operational efficiency
• Monitor guest feedback and address issues or complaints promptly and professionally
• Coordinate with department heads to align operational strategies with business goals
• Manage budgets and optimize resources to ensure cost-effectiveness without compromising service
• Ensure compliance with health, safety, and hygiene standards and regulations
• Recruit, train, and evaluate staff performance; foster a positive and service-oriented work environment
• Assist in setting room rates, forecasting occupancy, and contributing to revenue management decisions
• Maintain regular communication with the General Manager regarding performance, issues, and opportunities
• Oversee inventory management, supplier contracts, and procurement in coordination with purchasing

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• 5–8 years of experience in hotel management or operations, with at least 2 years in a supervisory or managerial role
• Strong leadership and team management skills
• Excellent communication, organizational, and problem-solving abilities
• Proficient in hotel management software (e.g., Opera, PMS, POS systems)
• Strong understanding of guest service, budgeting, and hotel KPIs
• Ability to work flexible hours, including weekends and holidays, as required

Key Competencies:

• Operational Excellence
• Guest-Oriented Mindset
• Strategic Planning
• Team Leadership
• Conflict Resolution
• Financial Acumen
• Adaptability

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Application Question(s):

• What is your Notice Period?
• If shortlisted can you start within 7-10 days?
• What is your current salary?

Experience:

• Food & Beverage: 10 years (Required)

Location:

• Dwarka Sec-6, Delhi, Delhi (Required)

Work Location: In person