Operations Executives

Job Purpose:

The Operation Executive is responsible for ensuring the smooth functioning of day-to-day operations at diagnostic and scan centres. This includes coordinating patient services, managing resources, ensuring quality standards, maintaining compliance, and supporting administrative and operational efficiency under the supervision of the Centre Manager or Operations Head.

Key Roles and Responsibilities:1. Centre Operations Management

• Oversee and coordinate all daily operational activities within the diagnostic and scan centre.
• Ensure smooth patient flow from registration to billing and report delivery.
• Monitor front desk, billing, housekeeping, maintenance, and other support services for efficiency and discipline.
• Ensure proper utilization of manpower and operational resources to maximize productivity.

2. Patient Service & Experience

• Ensure high-quality patient experience through prompt service, courteous communication, and professional handling of queries or complaints.
• Coordinate with front desk, technicians, and doctors to minimize patient waiting time.
• Maintain patient satisfaction records and take corrective actions on feedback received.
• Assist in resolving patient grievances promptly and effectively.

3. Staff Coordination & Supervision

• Supervise front office executives, technicians, and housekeeping personnel in their daily activities.
• Ensure all staff adhere to duty timings, grooming standards, and company policies.
• Prepare and monitor duty rosters, attendance, and leave schedules.
• Conduct briefings and coordinate with HR for staff training and performance review.

4. Administrative & Documentation Responsibilities

• Maintain records of daily patient counts, revenue, inventory, and operational reports.
• Ensure accurate billing, daily cash reconciliation, and deposit as per finance procedures.
• Coordinate with the accounts team for invoice submission, vendor payments, and petty cash management.
• Maintain proper documentation for equipment maintenance, calibration, and AMC (Annual Maintenance Contracts).

5. Coordination with Departments

• Liaise with radiologists, pathologists, and other medical professionals to ensure timely service delivery.
• Coordinate with logistics and lab departments for sample collection, dispatch, and report delivery.
• Support the marketing and operations team in implementing business development activities.
• Communicate effectively with corporate clients and insurance partners for smooth workflow.

6. Quality, Compliance & Safety

• Ensure compliance with NABL, AERB, and other healthcare quality and safety standards.
• Monitor radiation safety protocols and waste management systems as per government regulations.
• Conduct regular internal audits of operational processes and maintain checklists.
• Ensure hygiene, housekeeping, and infection control measures are followed throughout the centre.

7. Equipment & Inventory Management

• Monitor the working condition of diagnostic equipment and coordinate with engineers for timely maintenance.
• Maintain stock records for consumables, reagents, and other materials.
• Ensure timely indenting and replenishment of required materials.
• Prevent wastage and manage cost efficiency.

8. Reporting & Performance Monitoring

• Prepare and submit daily, weekly, and monthly operational reports to the Centre Manager or Operations Head.
• Track KPIs such as patient footfall, turnaround time (TAT), staff efficiency, and customer satisfaction.
• Assist management in operational audits, analysis, and improvement initiatives.

9. Support in Business Growth

• Assist marketing and business development teams in patient engagement and promotional activities.
• Coordinate with doctors, clinics, and corporate clients for referrals and partnerships.
• Participate in camps, awareness programs, and other field events as directed by management.

10. Professional Conduct

• Maintain discipline, punctuality, and professional appearance at all times.
• Uphold confidentiality of patient data and organizational information.
• Demonstrate teamwork, accountability, and problem-solving attitude.
• Be flexible to work in shifts and travel between centres when required.

Key Skills & Competencies:

• Strong interpersonal and communication skills.
• Good understanding of healthcare operations, especially diagnostic and lab services.
• Excellent organizational, multitasking, and time management abilities.
• Basic knowledge of computer systems (MS Office, ERP, Hospital Information System).
• Leadership and coordination skills.
• Problem-solving and decision-making ability under pressure.

Educational Qualification:

• Bachelor’s Degree in Hospital Administration, Life Sciences, Business Administration, or related field.
• MBA / Diploma in Hospital or Healthcare Management preferred.

Experience Required:

• Minimum 2 to 5 years of experience in operations within diagnostic centres, hospitals, or healthcare facilities.
• Experience in handling patient flow, staff management, and centre administration will be an added advantage.

Key Performance Indicators (KPIs):

• Daily patient footfall and service turnaround time.
• Patient satisfaction and feedback ratings.
• Operational efficiency and reduction in errors.
• Compliance with safety and quality standards.
• Timely submission of reports and data accuracy.

Job Title: Operation Executive

Department: Operations
Reporting To: Centre Manager / Zonal Operations Head / Chief Operating Officer (COO)
Location: Virudhachalam, Tamil Nadu
Industry: Healthcare / Diagnostic & Laboratory Services

Salary: Upto Rs.35000/-

No of Positions: 2

***Immediate Joiners Required***

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Job Types: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person