Job Title: Senior Operations Manager Department: Operations / Administration Reports To: Head of Operations / COO Location: Chennai, Tamil Nadu Experience Required: 10+ years in Healthcare Operations, with at least 3 years in a managerial role within Radiology/Pathology/Diagnostic services. Education: Bachelor’s degree (mandatory); MBA or Master’s in Healthcare Administration (preferred). Salary : As per Industry Standard No of Openings: 1 Key Responsibilities 1. Operational Excellence and Efficiency Oversee Daily Operations: Manage the end-to-end workflow of the center(s), including patient scheduling, registration, billing, scanning/sample collection, and report delivery. Resource Management: Ensure optimal utilization and maintenance of all diagnostic equipment (MRI, CT, Ultrasound, X-Ray, Pathology Analyzers). Coordinate with Biomedical Engineering for routine and preventive maintenance. Process Improvement: Identify bottlenecks in patient flow, waiting times, and reporting delays, and implement process changes to enhance efficiency and productivity. Supply Chain & Inventory: Oversee the management of consumables, films, and chemicals, ensuring adequate stock levels and minimizing waste. 2. Quality, Compliance, and Safety Regulatory Adherence: Ensure strict compliance with all local, state, and central regulations, including AERB guidelines, PNDT Act, and Bio-Medical Waste Management Rules. Accreditation: Drive and maintain compliance with quality standards (e.g., NABH/NABL ) across all operational parameters. Quality Control: Monitor and enforce departmental Quality Assurance (QA) and Quality Control (QC) programs for all modalities and lab tests. 3. Financial Performance and Revenue Cycle Management Budget Management: Manage the center's operating budget, track expenses, and identify cost-saving opportunities without compromising quality. Revenue Optimization: Work closely with the Sales and Marketing teams to implement pricing strategies, manage corporate contracts, and drive volume. Billing & Receivables: Oversee the billing process, ensuring accurate code assignment, timely claim submission, and efficient management of outstanding receivables. 4. Patient Experience and Stakeholder Management Customer Service: Implement and monitor robust patient feedback mechanisms (surveys, grievance redressal) and ensure the highest standards of customer service are met. Conflict Resolution: Handle escalated patient complaints, ensuring swift and satisfactory resolution. Physician Relations: Maintain strong professional relationships with referring physicians and hospitals to ensure continuous referral flow and communication. 5. Team Leadership and Development Staff Management: Lead, mentor, and motivate a diverse team including technicians, radiographers, phlebotomists, customer service representatives, and administrative staff. Performance Management: Set performance goals, conduct regular performance reviews, and implement training programs to improve staff competencies and skill sets. Rostering: Approve staffing schedules, manage leave, and ensure adequate coverage across all shifts. Required Skills and Qualifications Proven Track Record: Demonstrated success in managing multi-site healthcare operations, particularly in a high-volume diagnostic environment. Domain Expertise: Strong understanding of radiology and pathology workflows, equipment technology, and associated safety protocols. Financial Acumen: Proficiency in budget preparation, P&L analysis, and revenue cycle management. Leadership & Communication: Excellent interpersonal, leadership, negotiation, and written/verbal communication skills. Technical Proficiency: Competence in using Hospital Information Systems (HIS), Radiology Information Systems (RIS), and Laboratory Information Systems (LIS). Problem-Solving: Ability to think critically, analyze complex data, and make fast, effective decisions under pressure. Job Types: Full-time, Permanent Pay: Up to ₹80,000.00 per month Benefits: Cell phone reimbursement Provident Fund Work Location: In person
Department: Finance & Accounts Location: Diagnostic & Scan Centres (Multi-branch operations) Job Location: Chennai Reports to: Managing Director No. of Openings: 1 Salary: Best in Industry Position Overview The Senior Finance & Accounts Manager / GM will be responsible for overseeing financial planning, accounting, compliance, and cash-flow management across all Diagnostic & Scan Centres. This role ensures financial discipline, statutory compliance, cost control, profitability analysis, and provides strategic insights to support business growth and expansion. Key Responsibilities 1. Financial Management & Reporting Manage end-to-end accounting functions across all centres. Prepare monthly, quarterly, and annual financial statements, MIS reports, and variance analysis. Ensure timely branch-level revenue, expense, and cash-flow reporting. Consolidate branch financials for management review. 2. Budgeting & Cost Control Develop and monitor annual budgets and branch-level expense tracking. Implement cost-control measures across diagnostic and scan operations. Evaluate revenue streams (ECG, ECHO, Ultrasound, MRI, CT, TFT, etc.) and recommend pricing/cost optimization strategies. 3. Cash Flow & Working Capital Management Monitor daily collections, billing, and deposits across branches. Ensure effective utilization of working capital and liquidity management. Oversee vendor payments, staff reimbursements, and procurement-related financials. 4. Audit & Compliance Ensure compliance with statutory requirements (Income Tax, GST, TDS, PF, ESI, Professional Tax, etc.). Coordinate with internal and external auditors for timely audits. Maintain adherence to healthcare finance regulations and organizational policies. 5. Team Leadership & Coordination Lead, mentor, and develop the Finance & Accounts team across centres. Liaise with branch managers to maintain financial discipline. Coordinate with banks, auditors, consultants, and statutory authorities. 6. Strategic Role Provide financial insights for decisions on branch expansions, capital investments, and new service lines. Conduct feasibility studies, ROI analysis, and financial modeling for projects. Support management with presentations, reports, and board-level documentation. Key Skills & Competencies Strong knowledge of accounting standards, healthcare finance, and statutory compliances. Proficiency in Tally ERP / healthcare financial software. Strong analytical, problem-solving, and financial modeling skills. Effective leadership, team management, and communication skills. Ability to work effectively in a multi-branch healthcare environment with attention to detail. Qualification & Experience Chartered Accountant (CA) / Cost Accountant (ICWA) / MBA (Finance) preferred. 10–15 years of finance & accounts experience, with at least 5+ years in a leadership role. Prior experience in healthcare / diagnostic centres / hospital finance management is an added advantage. Job Types: Full-time, Permanent Pay: Up to ₹100,000.00 per month Benefits: Cell phone reimbursement Provident Fund Work Location: In person
Job Title: Senior Operations Manager Department: Operations / Administration Reports To: Head of Operations / COO Location: Chennai, Tamil Nadu Experience Required: 10+ years in Healthcare Operations, with at least 3 years in a managerial role within Radiology/Pathology/Diagnostic services. Education: Bachelor’s degree (mandatory); MBA or Master’s in Healthcare Administration (preferred). Salary : As per Industry Standard No of Openings: 1 Key Responsibilities 1. Operational Excellence and Efficiency Oversee Daily Operations: Manage the end-to-end workflow of the center(s), including patient scheduling, registration, billing, scanning/sample collection, and report delivery. Resource Management: Ensure optimal utilization and maintenance of all diagnostic equipment (MRI, CT, Ultrasound, X-Ray, Pathology Analyzers). Coordinate with Biomedical Engineering for routine and preventive maintenance. Process Improvement: Identify bottlenecks in patient flow, waiting times, and reporting delays, and implement process changes to enhance efficiency and productivity. Supply Chain & Inventory: Oversee the management of consumables, films, and chemicals, ensuring adequate stock levels and minimizing waste. 2. Quality, Compliance, and Safety Regulatory Adherence: Ensure strict compliance with all local, state, and central regulations, including AERB guidelines, PNDT Act, and Bio-Medical Waste Management Rules. Accreditation: Drive and maintain compliance with quality standards (e.g., NABH/NABL ) across all operational parameters. Quality Control: Monitor and enforce departmental Quality Assurance (QA) and Quality Control (QC) programs for all modalities and lab tests. 3. Financial Performance and Revenue Cycle Management Budget Management: Manage the center's operating budget, track expenses, and identify cost-saving opportunities without compromising quality. Revenue Optimization: Work closely with the Sales and Marketing teams to implement pricing strategies, manage corporate contracts, and drive volume. Billing & Receivables: Oversee the billing process, ensuring accurate code assignment, timely claim submission, and efficient management of outstanding receivables. 4. Patient Experience and Stakeholder Management Customer Service: Implement and monitor robust patient feedback mechanisms (surveys, grievance redressal) and ensure the highest standards of customer service are met. Conflict Resolution: Handle escalated patient complaints, ensuring swift and satisfactory resolution. Physician Relations: Maintain strong professional relationships with referring physicians and hospitals to ensure continuous referral flow and communication. 5. Team Leadership and Development Staff Management: Lead, mentor, and motivate a diverse team including technicians, radiographers, phlebotomists, customer service representatives, and administrative staff. Performance Management: Set performance goals, conduct regular performance reviews, and implement training programs to improve staff competencies and skill sets. Rostering: Approve staffing schedules, manage leave, and ensure adequate coverage across all shifts. Required Skills and Qualifications Proven Track Record: Demonstrated success in managing multi-site healthcare operations, particularly in a high-volume diagnostic environment. Domain Expertise: Strong understanding of radiology and pathology workflows, equipment technology, and associated safety protocols. Financial Acumen: Proficiency in budget preparation, P&L analysis, and revenue cycle management. Leadership & Communication: Excellent interpersonal, leadership, negotiation, and written/verbal communication skills. Technical Proficiency: Competence in using Hospital Information Systems (HIS), Radiology Information Systems (RIS), and Laboratory Information Systems (LIS). Problem-Solving: Ability to think critically, analyze complex data, and make fast, effective decisions under pressure. Job Types: Full-time, Permanent Pay: Up to ₹80,000.00 per month Benefits: Cell phone reimbursement Provident Fund Work Location: In person