Patient Coordinator (Scans & Labs)

Job Description – Patient Coordinator (Scans & Labs)

Job Title: Patient Coordinator
Department: Operations / Front Office
Location: Valasaravakkam, Tondiarpet, Karapakkam (OMR), Avadi, Tambaram, Vadapalani, Redhills, Virudhachalam & Vellore

No of Post: 10

Salary : Upto Rs.22000/-

Experience : 1 - 3 years
Reports To: Centre Manager / Operations Manager

1. Purpose of the Role

To provide a seamless patient experience by coordinating patient appointments, assisting with registrations, guiding patients through diagnostic procedures, and ensuring excellent customer service while maintaining operational efficiency.

2. Key Responsibilities

A. Patient Handling & Customer Service

• Welcome patients and visitors courteously and professionally.
• Assist patients with registration, appointment scheduling, and report collection.
• Provide clear and accurate information regarding tests, procedures, and preparation instructions.
• Coordinate with doctors, technicians, and administrative staff to ensure smooth patient flow.
• Address patient queries and concerns promptly and escalate issues when necessary.

B. Coordination & Communication

• Maintain effective communication between patients and internal teams (technical, operations, and billing).
• Ensure patients are guided properly to different departments or diagnostic procedures.
• Follow up with patients regarding report availability and delivery timelines.

C. Administrative Support

• Maintain patient records, daily attendance, and appointment logs accurately.
• Assist in billing coordination and ensure proper documentation of payments and receipts.
• Monitor patient waiting areas to ensure cleanliness and comfort.
• Generate reports related to patient visits, feedback, and operational efficiency.

D. Professionalism & Compliance

• Maintain a professional appearance and adhere to dress code standards.
• Follow SOPs and regulatory guidelines for patient handling and data privacy.
• Ensure confidentiality of patient information at all times.

E. Process Improvement

• Identify opportunities to improve patient experience and operational workflows.
• Support new initiatives and projects related to patient management.

3. Qualifications & Experience

• Education: Graduate / Diploma in Healthcare, Hospital Administration, Life Sciences, or related field.
• Experience: Minimum 1–3 years in patient coordination, front office, or healthcare operations in hospitals or diagnostic centres.
• Skills Required:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer service-oriented with empathy and patience.
• Basic computer knowledge (MS Office, patient management software).
• Ability to handle high-pressure situations calmly and professionally.

4. Working Conditions

• 6-day working schedule (may include rotational shifts if required).
• Must be presentable, well-groomed, and maintain high standards of personal hygiene.
• Interactions with patients, doctors, and staff require professional and courteous behavior at all times.

Job Types: Full-time, Permanent

Pay: Up to ₹22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person