Front Office Executive (Receptionist)

Job Title: Front Desk Executive / Receptionist (Male)_Immediate Joiners Required

Role Purpose:

To ensure smooth and efficient front-desk operations, deliver excellent patient service, manage reception activities, and maintain a professional and welcoming environment that reflects the values and standards of the Diagnostic Centre.

Key Responsibilities:

Patient Handling & Customer Service

• Greet patients and visitors courteously and professionally upon arrival.
• Manage patient registration, appointment scheduling, and billing coordination.
• Provide accurate information about tests, services, and report collection timings.
• Coordinate with technical and medical teams to ensure smooth patient flow.
• Handle patient feedback and escalate issues to the Centre Manager when necessary.

Front Office Administration

• Maintain patient records, receipts, and daily collection reports.
• Ensure front-desk registers, forms, and documentation are properly updated.
• Coordinate with billing, marketing, and technical teams for daily operations.
• Monitor the waiting area to ensure cleanliness, comfort, and patient satisfaction.

Communication & Coordination

• Attend incoming calls and route them appropriately.
• Maintain effective communication between departments to support operational efficiency.
• Assist during audits, inspections, and marketing activities as required.

Professionalism & Grooming

• Maintain a neat, professional, and hygienic appearance at all times.
• Follow the organization’s dress code and grooming policy.
• Demonstrate empathy, patience, and courtesy in all patient interactions.

Qualifications & Experience:

• Education: Graduate / Diploma in Hospital Administration, Healthcare, or related field.
• Experience: Minimum 1–2 years as a Front Office Executive / Receptionist in a Diagnostic Centre, Hospital, or Healthcare setup.
• Language Skills: Fluency in English and Tamil (additional languages preferred).
• Technical Skills: Proficiency in MS Office, billing software, and patient registration systems.

Key Competencies:

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking ability.
• Customer service orientation with high attention to detail.
• Punctual, disciplined, and able to work under pressure.

Working Conditions:

• 6-day working schedule (rotational shifts if required).
• Must maintain a professional and presentable appearance at all times.

Role/Designation: Front Office / Operations

Work location: Tondiarpet, Chennai

Experience: 5 – 10 yrs

No of openings: 2 nos.

Salary: Best in industry

Industry: preferably in Diagnostics/ Hospital Industry

Qualification: Any degree

***Immediate Joiners Required***

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Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Expected Start Date: 22/10/2025