Front Office Executive (Receptionist)

Position summary – The Front Office Executive is the first point of contact for guests. They will manage check‑ins/outs, handle reservations, provide information and ensure memorable experiences.

Key responsibilities - Guest relations: Warmly greet guests, complete check‑in/check‑out procedures, handle reservations and manage room assignments. - Communication: Answer phone calls and emails, provide information on hotel services, local attractions and transport, and coordinate with housekeeping and other departments. - Billing & cash handling: Prepare bills, process payments, handle cash and maintain accurate records. - Record keeping: Update the property management system with guest information, reservations and special requests. - Problem resolution: Address guest complaints or issues promptly and professionally, escalating to the supervisor as needed.

Qualifications & requirements - Degree or diploma in Hotel Management, Hospitality or equivalent (preferred but not mandatory for freshers). - Freshers may apply; prior experience in front office or customer service is an advantage. - Pleasant personality with excellent communication skills in English and Hindi; knowledge of Ezee Absolute is a plus. - Familiarity with hotel reservation software and MS Office. - Ability to work shifts (morning/evening/night) and handle high guest volumes. - Strong interpersonal skills and customer‑service orientation.

Benefits - Competitive entry‑level salary with service charge/tips. - Accomodation and food provided. - Professional development and cross‑training opportunities.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Work Location: In person