Hotel Operations Manager

Position summary – The Operations Manager will oversee all operational aspects of The Tamarind Hotel, ensuring exceptional guest experiences, efficient processes and profitability.

Key responsibilities - Oversee daily operations: Supervise front office, housekeeping, F&B outlets, maintenance and security to ensure smooth functioning.

- Guest service: Maintain high service standards, handle escalated guest issues and ensure positive guest feedback.

- Team management: Recruit, train and motivate staff; develop duty rosters; conduct performance reviews and provide coaching.

- Financial management: Prepare budgets, forecast revenue, control costs, manage procurement and optimize profits.

- Compliance: Ensure compliance with hotel policies, hygiene standards, government regulations and safety protocols.

- Coordination: Liaise with sales/marketing to support promotions and events; work with owners and senior management to implement strategic initiatives.

Qualifications & requirements - Bachelor’s degree or diploma in Hospitality Management or Business Administration.

- Minimum 5 years’ experience in a similar operations role within a hotel or resort. - Proven leadership and team‑management skills with the ability to coach and motivate. - Strong knowledge of hotel operations, budgeting, guest service standards and revenue management. - Excellent communication, problem‑solving and interpersonal skills. - Familiarity with property management systems (PMS) and MS Office. - Ability to work flexible hours and handle multiple tasks under pressure.

Benefits - Accommodation or housing allowance (if required). - Meals during duty and staff discounts at Café Cotinga. - Opportunities for career growth and training.

Job Type: Full-time

Pay: ₹70,000.00 - ₹80,000.00 per month

Benefits:

• Food provided

Work Location: In person