Job description Salary Range - Rs.15,000 to 18,000 Job Summary: The Front office Associate is responsible for delivering exceptional guest service experiences from check-in to check-out, handling guest inquiries, and ensuring smooth front office operations while maintaining the hotel’s service standards. 📝 Key Responsibilities: Greet and welcome guests promptly with warmth and professionalism. Perform guest check-ins and check-outs efficiently, following standard procedures. Manage reservations, room assignments, and guest requests accurately using the property management system (PMS). Handle guest inquiries, concerns, and complaints in a courteous and effective manner. Process payments and maintain accurate cash and credit transactions. Maintain updated records of bookings, cancellations, and no-shows. Coordinate with housekeeping and other departments for room readiness and guest needs. Provide guests with hotel information, services, and local attractions. Uphold the highest standard of security, confidentiality, and guest privacy. Ensure the front desk area is tidy, organized, and presentable at all times. 🧑💼 Qualifications & Skills: High school diploma or equivalent; a degree in Hospitality Management is a plus. Previous experience in a hotel front office or customer service role preferred. Proficiency in using hotel management software/PMS . Excellent verbal and written communication skills. Strong interpersonal skills with a guest-first attitude. Ability to multitask and remain calm under pressure. Flexible to work shifts, weekends, and holidays. 📈 Growth Path: Front Desk Associate → Front Office Supervisor → Duty Manager → Front Office Manager Show more Show less
About the job 🌟 Job Opening: Hotel Operations Manager (Unit Head)📍 Location: Bangalore South | TGI Hotels & Resorts About Us: TGI Hotels & Resorts is a fast-growing hospitality group known for warm hospitality, well-appointed rooms, and excellent service standards across India. We are currently hiring for a Hotel Operations Manager (Unit Head) to lead one of our flagship 3-star hotels in Bangalore South with 36 keys. Position Details: Designation: Hotel Operations Manager – Unit Head Property Size: 36 Keys | 3-Star Facilities Reporting To: Cluster General Manager Location: Bangalore South Salary: ₹50,000/month + Performance Incentives Notice Period: Immediate / Short Notice Preferred Preferred Background: Front Office Operations Email to Apply: 📧 cgm2@tgihotels.com 🔹 Key Responsibilities: Full responsibility for daily hotel operations including Front Office, Housekeeping, and Engineering Drive guest satisfaction, staff performance, and compliance to brand standards Achieve revenue targets through occupancy and ARR management in coordination with Sales & OTA teams Lead the team with strong on-ground supervision and service delivery Manage departmental budgets, cost control, and P&L reporting Handle guest complaints, feedback, and online reputation Ensure statutory compliance, audits, hygiene, and safety 🔹 Ideal Candidate Profile: Minimum 10 years of experience in hotel operations Strong Front Office background is a must Candidates currently working as Front Office Managers and aiming to move up are welcome Familiar with hotel PMS Excellent communication, leadership, and team-handling skills Local candidates from Bangalore South preferred Must be available to join on short notice · Why Join TGI Hotels & Resorts? Opportunity to grow in a reputed hotel group Dynamic and people-driven work culture Attractive incentives & performance rewards Exposure to independent unit leadership 📩 Apply Now: Send your updated resume to: cgm2@tgihotels.com 📌 Only shortlisted candidates will be contacted.