Hotel Operations Manager

1. Guest Experience & Front Office

• Ensure high standards of guest satisfaction throughout the stay.
• Handle guest complaints or escalations promptly and professionally.
• Oversee front office operations including check-in, check-out, reservations, and billing.
• Monitor online reviews (OTA/Google) and ensure timely responses.

2. Housekeeping Management

• Ensure rooms and public areas meet cleanliness and hygiene standards.
• Coordinate with housekeeping supervisors for timely room readiness.
• Maintain linen inventory and cleanliness protocols.

3. Food & Beverage Oversight

• Monitor breakfast service quality and guest feedback.
• Ensure F&B areas follow hygiene, storage, and safety guidelines.
• Coordinate with the kitchen team for menu planning and service efficiency.

4. Staff Management

• Supervise, train, and motivate operational staff across departments.
• Maintain duty rosters and ensure proper staffing levels.
• Conduct regular briefings, performance evaluations, and ensure discipline.

5. Administrative & Operational Duties

• Oversee daily operations of all departments: Front Office, Housekeeping, F&B, Maintenance.
• Implement SOPs and ensure compliance with resort policies.
• Manage vendor relationships for supplies and services.
• Monitor inventory of consumables, amenities, cleaning supplies, etc.

6. Finance & Cost Control

• Monitor daily expenses and operational costs.
• Control wastage and ensure cost-efficient operations.
• Assist in budgeting, forecasting, and revenue tracking.

7. Maintenance & Safety

• Ensure preventive maintenance schedules are followed.
• Coordinate with technicians for quick resolution of complaints.
• Ensure safety, fire, and emergency standards are adhered to.

8. Sales & Revenue Support

• Assist in managing OTA extranets, pricing, and availability strategies.
• Coordinate with sales partners, travel agents, and corporate clients.
• Support in promotional activities and guest retention programs.

Job Type: Full-time

Pay: ₹22,964.93 - ₹26,585.19 per month

Work Location: In person