Location : Hotel Ajanta, Paharganj, New Delhi About Hotel Ajanta : Located in the heart of Paharganj, New Delhi, Hotel Ajanta offers affordable and comfortable accommodation for travelers. Known for its excellent service and customer-centric approach, we strive to provide a warm and welcoming experience for all our guests. Job Description : We are looking for a Front Office Executive who will be the first point of contact for guests at Hotel Ajanta. The ideal candidate will ensure smooth check-in and check-out processes, provide information to guests, and assist with reservations. Responsibilities : Greet guests upon arrival and ensure a seamless check-in/check-out experience. Answer phone calls and address guest inquiries in a professional and courteous manner. Handle reservations and ensure accurate bookings. Coordinate with other departments to ensure guest satisfaction. Maintain the front desk area, ensuring it is always organized and welcoming. Manage guest complaints and provide solutions promptly. Assist with administrative tasks, such as processing payments, filing documents, and maintaining records. Requirements : Freshers are welcome to apply. Strong communication skills in English and Hindi; knowledge of additional languages is a plus. Proficient in basic computer skills (MS Office, reservation systems). Good organizational skills and attention to detail. Ability to work under pressure and in a fast-paced environment. A positive attitude and a passion for customer service. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,814.53 per month Work Location: In person
Company: Hotel Ajanta (Delhi) & The Tamarind Hotel (Goa) Location: Saket New Delhi Job Summary: We are looking for a dedicated Client Feedback & Relations Executive who will manage guest reviews, feedback, and relationship-building across both our properties. This role ensures our high hospitality standards are maintained by actively listening to guests, compiling reports, handling complaints, and supporting the team to improve guest satisfaction. Key Responsibilities: Regularly monitor, collect, and update guest reviews for both hotels from online review platforms and internal systems Follow up with guests post-stay to collect feedback and address concerns via phone, email, and messaging tools Prepare daily, weekly, and monthly feedback, occupancy, and complaint reports Audit call logs, bookings, cancellations, and guest communications for quality and accuracy Support team with guest complaint resolution and improvement action plans Maintain feedback and reporting templates and update records as needed Requirements: Bachelor’s degree (preferred) or relevant hospitality/customer service experience Excellent verbal and written communication skills Strong organizational and reporting abilities Familiarity with guest feedback tools (Rankly, Google Reviews, Exotel, Ezee, or similar) Proactive, detail-oriented, and comfortable multitasking across locations Good computer and data entry skills Benefits: Salary as per industry standards Opportunity to work with two recognized boutique hotels Growth and learning in the hospitality sector Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person