Senior Manager - Operations

Job Title: Senior Operations Manager

Department: Operations / Administration

Reports To: Head of Operations / COO

Location: Chennai, Tamil Nadu

Experience Required: 10+ years in Healthcare Operations, with at least 3 years in a managerial role within Radiology/Pathology/Diagnostic services.

Education: Bachelor’s degree (mandatory); MBA or Master’s in Healthcare Administration (preferred).

Salary : As per Industry Standard

No of Openings: 1

Key Responsibilities

1. Operational Excellence and Efficiency

• Oversee Daily Operations: Manage the end-to-end workflow of the center(s), including patient scheduling, registration, billing, scanning/sample collection, and report delivery.
• Resource Management: Ensure optimal utilization and maintenance of all diagnostic equipment (MRI, CT, Ultrasound, X-Ray, Pathology Analyzers). Coordinate with Biomedical Engineering for routine and preventive maintenance.
• Process Improvement: Identify bottlenecks in patient flow, waiting times, and reporting delays, and implement process changes to enhance efficiency and productivity.
• Supply Chain & Inventory: Oversee the management of consumables, films, and chemicals, ensuring adequate stock levels and minimizing waste.

2. Quality, Compliance, and Safety

• Regulatory Adherence: Ensure strict compliance with all local, state, and central regulations, including AERB guidelines, PNDT Act, and Bio-Medical Waste Management Rules.
• Accreditation: Drive and maintain compliance with quality standards (e.g., NABH/NABL) across all operational parameters.
• Quality Control: Monitor and enforce departmental Quality Assurance (QA) and Quality Control (QC) programs for all modalities and lab tests.

3. Financial Performance and Revenue Cycle Management

• Budget Management: Manage the center's operating budget, track expenses, and identify cost-saving opportunities without compromising quality.
• Revenue Optimization: Work closely with the Sales and Marketing teams to implement pricing strategies, manage corporate contracts, and drive volume.
• Billing & Receivables: Oversee the billing process, ensuring accurate code assignment, timely claim submission, and efficient management of outstanding receivables.

4. Patient Experience and Stakeholder Management

• Customer Service: Implement and monitor robust patient feedback mechanisms (surveys, grievance redressal) and ensure the highest standards of customer service are met.
• Conflict Resolution: Handle escalated patient complaints, ensuring swift and satisfactory resolution.
• Physician Relations: Maintain strong professional relationships with referring physicians and hospitals to ensure continuous referral flow and communication.

5. Team Leadership and Development

• Staff Management: Lead, mentor, and motivate a diverse team including technicians, radiographers, phlebotomists, customer service representatives, and administrative staff.
• Performance Management: Set performance goals, conduct regular performance reviews, and implement training programs to improve staff competencies and skill sets.
• Rostering: Approve staffing schedules, manage leave, and ensure adequate coverage across all shifts.

Required Skills and Qualifications

• Proven Track Record: Demonstrated success in managing multi-site healthcare operations, particularly in a high-volume diagnostic environment.
• Domain Expertise: Strong understanding of radiology and pathology workflows, equipment technology, and associated safety protocols.
• Financial Acumen: Proficiency in budget preparation, P&L analysis, and revenue cycle management.
• Leadership & Communication: Excellent interpersonal, leadership, negotiation, and written/verbal communication skills.
• Technical Proficiency: Competence in using Hospital Information Systems (HIS), Radiology Information Systems (RIS), and Laboratory Information Systems (LIS).
• Problem-Solving: Ability to think critically, analyze complex data, and make fast, effective decisions under pressure.

Job Types: Full-time, Permanent

Pay: Up to ₹80,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person