Senior Manager - Operations

We are looking Senior Manager Operations at Be Well Hospital

Should be 15yrs Experience in Health care

Male candidate preferable

2. Key ResponsibilitiesA. Hospital Operations Management

• Oversee the end-to-end daily operations of the hospital.
• Ensure smooth coordination between Nursing, Front Office, Housekeeping, Security, Billing, Pharmacy, and Support Services.
• Implement and monitor SOPs across all operational areas.
• Handle escalations related to patient care, service quality, and operational delays.

B. Patient Experience & Service Excellence

• Ensure high-quality patient care delivery through continuous monitoring and feedback systems.
• Resolve patient and attendant grievances promptly.
• Conduct daily patient rounds and ensure timely services.

C. Quality, Compliance & Safety

• Ensure compliance with NABH/ISO standards and internal audit requirements.
• Maintain hospital safety, infection control practices, and statutory documentation.
• Coordinate with Quality Team for audits, incident reporting, and process improvements.

D. Manpower Management

• Oversee deployment of non-clinical staff based on operational needs.
• Coordinate with HR for recruitment, training, discipline, attendance, and performance review.
• Ensure 24/7 availability of critical staff and emergency support teams.

E. Financial & Resource Management

• Support budgeting, expense control, and cost optimization initiatives.
• Monitor housekeeping, biomedical, security vendor bills, and facility maintenance costs.
• Ensure optimal utilization of hospital equipment, consumables, and infrastructure.

F. Vendor, Facility & Infrastructure Management

• Manage contracts related to security, housekeeping, cafeteria, laundry, ambulance, etc.
• Ensure timely preventive and breakdown maintenance of hospital equipment and facilities.
• Coordinate with engineering and biomedical teams for compliance.

G. Strategic & Administrative Responsibilities

• Support management in planning and executing operational improvement projects.
• Prepare and submit daily/weekly/monthly MIS reports.
• Ensure coordination during key hospital activities, audits, and events.
• Maintain strong communication with doctors, HODs, and management.

3. Skills & Competencies

• Strong leadership and decision-making skills
• Excellent communication and interpersonal skills
• Deep understanding of hospital operations and regulatory standards
• Ability to manage crises and emergency situations
• Financial and analytical acumen
• Strong patient-centric approach
• Ability to manage multi-disciplinary teams

Interested candidates share resume to this no -7402723409

Job Type: Full-time

Pay: ₹50,000.00 - ₹70,000.00 per month

Work Location: In person