Senior Manager - Operations

As a Senior Manager - Operations in Noida with 7-12 years of experience in Delivery Transaction, your role involves the following key responsibilities: - End to End Ownership of the Account - Ensuring Process Adherence and Compliance - Managing Team Performance and Attendance - Demonstrating Passion for Work Excellence Your responsibilities also include: 1. Formulating the Key Result Areas of the Team Leaders and Team Members 2. Conducting appraisals and feedback sessions with Team Leaders, FTs, and agents regularly 3. Managing Performance and SLAs to ensure high customer satisfaction 4. Planning and coordinating staffing activities following documented policies and procedures 5. Effectively managing client relationships to maintain and grow existing business for revenue generation 6. Managing the budget and schedule for assigned projects 7. Leading multiple onboarding projects to completion by coordinating operational tasks Qualifications required: - BCom degree Additional Details: - No. of Positions: 1 - Auto req ID: 1383361BR - Skill Level 3 (Secondary Skill 1): Domain Competencies (BSERV)-FAO-Receivables Your role is crucial in driving operational efficiency, maintaining client relationships, and ensuring high-quality service delivery.,