ASSOCIATE GENERAL MANAGER Noida 7-12 Years INDIA Job Description (Posting). Network Lead/Manager (L4/L3): The NW Manager is responsible for the provision of a sustainable, reliable, effective, low-risk NW environment, allowing the business to operate confidently and efficiently, must deliver high quality, customer focused service capability and performance that is aligned to business expectation of service levels, compliance and risk. This must be achieved in a cost-effective manner balancing cost versus best practice and risk.Responsible for the coordination and execution of all aspects of NW services including Leading of service, administration, life-cycle and asset management, support, issue, vendor management and change management, capacity planning, security, business continuity, processes and documentation, strategy and Team Growth and Development. The incumbent will also be responsible for developing and executing a strategy to engage with customer business to both take up and integrate new technology tools deployed into their everyday working habits.Requirement Summary Must have experience in SD-WAN (Vitela) Design and migrations Must have experience on below Network and Security technologieso Cisco Viptela, vEdge, vSmart and vManage with ISR, ASR routers o 7+ years of esperience in Design, implementation and migration of large scale Networko Cisco Nexus 9k, 7k, 5K, catalyst switches Cisco Routers vEdge, ASR, ISR G1/G2o 5+ years of experience in Wireless LAN, Riverbed for WAN optimization implementation and Designo Strong experience in F5, ZScaler, Firewalls etc. Hands on experience various technologies such as WAN and Routing technologies like OMP, TLOC, BGP, OSPF, ISIS etc Familiar with Python or Ansible based DevNet style deployment and design Firewall policies, Data Security and compliance, intrusion and threat prevention Wireless LAN controllers, site survey, 802.11ac Switching technologies like RSTP, LACP, OTV, FEX etc L4-L7 optimization and security devices Excellent customer Handling and communication skillsRole and Responsibilities Network and Security specialist with strong experience in supporting and administrating enterprise Network infrastructure in various SD-WAN, LAN, WLAN, WAN technologies Should have sound administrative experience on cisco Nexus Viptela, Witreless Controllers, access Points, MPLS Routers Experience on TCP/IP, OTV, DCI, LACP, IPSec, STP, MST, routing protocols like BGP, OSPF and various other network protocols. Experience on F5, Citrix NetScaler s L4-L7 devices, PaloAlto NextGen firewalls, CyberArch PAM and SIEM products Strong understanding of endpoint security solutions anti-virus software, intrusion detection, HIPS, content filtering to include File Integrity Monitoring and Data Loss Prevention Cisco ISE for NAC and identity management and Radius and TACACS server. Candidate with good troubleshooting in analyzing and isolating issues related to LAN, WAN, Wireless, Firewall, VPN, WAN optimization. Experience on Geo/server load balancing, WAN optimization, VPN, firewall and QoS is a plus. A good team player can assist other team member in achieving team s goal together and can assist other tracks as well in speedy resolution incident and problems. Strong experience with troubleshooting using protocol analyzers, complete understanding of Layer 2 switching and Layer 3 routing concepts Should have ability to maintain network performance and capacity issues and can advise customer in various service improvement plan. Good Knowledge of network documentation including network diagrams, configurations templates, SOP, technical presentations, capacity and uptime reports as required. Knowledge of risk assessment tools, technologies and methods Experience planning, researching and developing security policies, stan Qualification B-Tech No. of Positions 1 Skill (Primary) Data Center-Network Data-Network Data Auto req ID 1547485BR

ANALYST Chennai 0-2.5 Years INDIA Job Description (Posting). Perform regular internal and external vulnerability scans using tools such as Nessus.\\r\\n Analyze scan results and work with IT and application teams to remediate vulnerabilities.\\r\\n Maintain a vulnerability management dashboard and ensure timely patching or mitigation of high-risk issues.\\r\\n Track and report on vulnerability remediation progress and metrics.\\r\\n Assist in the development and implementation of vulnerability management policies and procedures.\\r\\n Maintain an inventory of all SSL/TLS certificates across environments.\\r\\n Monitor certificate expiration dates and ensure timely renewals and replacements.\\r\\n Support deployment and configuration of SSL certificates on web servers, application servers, and other endpoints.\\r\\n Stay informed on industry best practices related to encryption protocols and certificate standards.\\r\\n (1.) To clearly understand the client's security environment & respective products; and, troubleshoot cybersecurity issues and related monitoring tools (2.) To monitor client cybersecurty environment and analyse the identified real-time cybersecurity events/alerts through various tools. (3.) To analyse cybersecurity incidents and help the L2 team with RCA/data or logs collection (4.) To maintain SOPs, runbooks and documents for effective knowledge management (5.) To prepare daily/weekly/monthly security analyses and reports to highlight the project progress/challenges and ensure quality and accuracy. (6.) To work with other teams/stakeholders to help in resolving ongoing cybersecurity issues Qualification B-Tech No. of Positions 1 Skill (Primary) Information Security-Vulnerability Management-Tools Auto req ID 1569344BR

CONSULTANT Chennai 4.5-8 Years INDIA Job Description (Posting). Key deliverables: Deliverable Related tasks Operational excellence Reflect and maintain an in depth understanding of personal IT infrastructure. Ensure that technical system support services are delivered consistently to all the sites in the region. Establish and manage relationships with business and user base that enables communication and effective delivery of IT services Keep track of the HCL billing on their responsible regions (Steady State and Projects). Ensure the deliver a consistent support service Ensure all the team members are adhering to the agreed SLA and KPI s. Flag risk and issues to HCL and Client management as and when required. Actively participate on the live project, participate in the planning of the upcoming projects in their responsible region or any Global Projects. Do monthly capacity management report for internal HCL management, in case there is urgent requirements quickly escalate the same with HCL and Client Line Managers. Manage the onsite staff and make sure the staff is comfortable in delivering services. Responsible for the Infra Service Towers assigned by the line manager. Work in coordination with other Service Managers and off shore teams. Demand/Project Management Interact with Client and understand the demand pipeline. Hands hold the demand and convert the same into standard requests or project. Create the first level draft SOW for projects. Interact with Commercial team and give them inputs and help in making the business case for the project. Should be able to communicate with the off shore team and mobilize resources at off shore to deliver these projects. Reporting and planning Produce reports on team performance against KPI's and identify potential opportunities where services can be improved. Produce weekly, monthly and quarterly reports on SLA s and do a gap analysis in case of an SLA dip. Identify areas Service Improvement, and report them back to HCL and Client management. Third party vendor management Establish relationships with third party suppliers who deliver maintenance and or support services in relation to the Client environment, ensuring performance standards are maintained, this will also include checking vendor invoices (FSO Partners) and make sure they are correct. This scope is restricted to operational aspect of 3rd party Vendor. Main Responsibilities: Management of the regional service support, which may include, mentoring in technology and best practices and assist with career development Hands on role where expected to provide end to end IT support services to the business community ensuring that all requirements are met within agreed service targets (SLA & KPI) To ensure delivery of best practice as defined by IT service delivery To ensure seamless support to provide infrastructure administration functions Providing on-site cover as a key link between the off shore and on site teams. Being prepared to work out of hours when required and to provide out of hours on-call support cover as required Work closely with global counterparts to provide a true global service (FTS Model) Provide hands and feet support in the Data Centre if required Business Skills Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management Ability to interact with customers so as to ensure that the service is polite, efficient and responsive Team worker, able to liaise with both internal and external service functions A self-starter with ability to work on their own initiative To work through issues analytically to a successful conclusion (1.) Brining new ideas and innovation for pro Qualification B-Tech No. of Positions 1 Skill (Primary) PMO-Program Management-AGILE PROJECT MANAGEMENT Auto req ID 1562954BR

NP: immediate Exp range: 6 to 8 years Skills: Power automate and copilot studio development - All Mandatory. Exp: 6+ years of relevant exp in Power Platform, Copilot and API. Responsibilities: Develop and maintain Fabric and PowerApps solutions, including canvas apps and model-driven apps. Collaborate with business stakeholders to gather requirements and design effective solutions. Customize and extend PowerApps using connectors, formulas, and data sources. Create and optimize Power Automate flows to automate business processes. Troubleshoot and resolve issues related to PowerApps and Power Platform. Provide technical guidance and mentorship to junior developers. Qualifications: Bachelor s degree in computer science, Information Technology, or related field. 5+ years of hands-on experience with PowerApps development. Proficiency in PowerApps, Power Automate, and Power BI. Familiarity with Dataverse Strong problem-solving skills and ability to work independently. Nice-to-Have: Experience with SQL, DAX, and relational databases. Knowledge of Power Platform administration. Typical Day in the role: 1. Discovery and analysis 2. Solution design 3. Design wireframes and mockups 4. Development of Power Apps and Power Automate flows 5. Release incremental builds 6. Validation, UAT and Production launch Might need to attend calls in the evening for requirement gathering and UAT (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Qualification BE/B.Tech (Hons) No. of Positions 1 Skill (Primary) DWP-UMC-COLLABORATION SERVICES Auto req ID 1570144BR

LEAD ENGINEER Hyderabad 2.5-5 Years INDIA Job Description (Posting). Responsibilities: \\r\\n \\r\\n-Ability to thrive in a strong team environment focused on providing a consistently high level of customer service in a challenging environment. \\r\\n-Resolve customer issues including complex scenarios integrating several cloud capabilities (Windows Azure, SQL Azure, AppFabric, etc.) and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost-efficient solution architecture. \\r\\n-Provide critical product feedback to operations, Drive collaboration & engagement outside of ASMS (Product Engineering teams/Services/Support/Regions). \\r\\n-Own, troubleshoot and solve customer issues, using collaboration, troubleshooting best practices and transparency within and across teams. \\r\\n- Identify cases that require escalation (either technically or strategically) \\r\\n- Create and maintain incident management requests to product group/engineering group. \\r\\n- Write high quality case notes so we can support customers as a team, and customers do not need to repeat themselves. Ensure your colleagues can fully understand case progression without needing to ask the customer to repeat. \\r\\n- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience. \\r\\n- Provide ramp activities, knowledge sharing, coaching, and mentoring. \\r\\n- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific. \\r\\n- The opportunity to be part of the evolution of Microsoft Azure and cloud support services, to be constantly challenged as the platform expands to provide broader capabilities to customers, support customers using a service rather than on-premises Microsoft products, and to work in collaboration with multiple Microsoft teams (operations, business groups, product groups, and engineering.) (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Qualification BE/B.Tech (Hons) No. of Positions 1 Skill (Primary) Data Center-Cloud-Azure Auto req ID 1567751BR

Interested in Azure Cloud Security and Compliance support Want to be part of one of the Cybersecurity groups Then come join the CSS Security & Compliance team at Microsoft as a security support engineer responsible for learning and supporting the cutting-edge security products. Experience in one or more of the following products would be needed: Microsoft Defender for Office / O365 (Preferred) Microsoft Purview (Security & Compliance) Exchange online If you already have some experience in SharePoint online and teams, it would be an added advantage. Location: Hyderabad / Bangalore / Noida Number of openings: 3 Submittal limit per supplier: Estimated start date: ASAP Estimated end date: 18 month role Bill rate max (if applicable): please mention in INR per day or USD per hour Daily schedule and OT estimate: Equipment or software required: Yes, Supplier should provide Workspace type: Work from Office. GDPR(Refer to Sub processor definition in Page 3): Program office contact: v-pratheekap@microsoft.com JOB DESCRIPTION Interested in Azure Cloud Security and Compliance support Want to be part of one of the Cybersecurity groups Then come join the CSS Security & Compliance team at Microsoft as a security support engineer responsible for learning and supporting the cutting-edge security products. Experience in one or more of the following products would be needed: Microsoft Defender for Office / O365 (Preferred) Microsoft Purview (Security & Compliance) Exchange online If you already have some experience in SharePoint online and teams, it would be an added advantage. Key Responsibilities Scope and resolve complex issues with onboarding, deployment and configuration of products Advise and educate customers on the features and capabilities of our products Interpret and analyze log data to troubleshoot issues Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure Perform activities necessary to quickly mitigate outages and service interruptions in the customer s environment by recommending and implementing workarounds Maintain current knowledge an Qualification BE/B.Tech (Hons) No. of Positions 1 Skill (Primary) INFORMATION SECURITY-CLOUD SECURITY-AZURE SECURITY Auto req ID 1568030BR

CONSULTANT Noida 4.5-8 Years INDIA Job Description (Posting). Microsoft Intune Deploying, Configuring policies. Autopilot experience is a plus.Microsoft Group Policy Deploying, Configuring and troubleshooting policies.Microsoft SCCM Creating packages, task sequences, DCM etc, as well as troubleshooting (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. Qualification BE/B.Tech (Hons) No. of Positions 1 Skill (Primary) DWP-WPE-Application Packaging Auto req ID 1538666BR

The Senior Business Analyst in Bus. Process Healthcare is responsible for analyzing business processes within the healthcare industry to identify areas for improvement and optimization. They will work closely with stakeholders to understand business needs, gather requirements, and propose solutions that enhance operational efficiency and effectiveness. (1.) Key Responsibilities 1. Analyze current business processes in the healthcare industry and identify areas for improvement. 2. Work closely with stakeholders to gather and document business requirements. 3. Develop and implement process improvements to enhance operational efficiency. 4. Conduct data analysis to identify trends and insights for informed decision-making. 5. Collaborate with cross functional teams to ensure successful implementation of process improvements. 6. Provide regular updates and reports on project progress to stakeholders. 7. Support user acceptance testing and training efforts for implemented solutions. Skill Requirements 1. Strong understanding of business processes in the healthcare industry. 2. Proficiency in process analysis, documentation, and improvement techniques. 3. Excellent communication and stakeholder management skills. 4. Ability to conduct data analysis and interpret findings. 5. Experience in project management and cross functional collaboration. 6. Strong problem-solving and critical thinking abilities. 7. Familiarity with healthcare regulations and compliance standards. 8. Knowledge of healthcare information systems and technology. 9. Attention to detail and ability to prioritize tasks effectively. Certifications: Relevant certifications in business analysis or healthcare process management are a plus. No. of Positions 7 Skill (Primary) Domain Competencies (APPS)-Bus. Process-Healthcare-Bus. Process-Healthcare Auto req ID 1566343BR

Lead Associate Chennai 5-7 Years INDIA Job Family Development Job Description (Posting). Responsible for system maintenance and application development for ThermoFisher Sample Manager and Integration Manager products Good to have - Experience in Refining Quality management operations Team player and Good time-management skills Good interpersonal and communication skills Requirement for 24x7 support (1.) Key Responsibilities 1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project. 2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards. 3. To perform activities related to enhancement creation of documents for CMMi and client requirements 4. To provide technical guidance to junior developers 5. To interact with the customer and internal teams to gather requirements for development purposes. Qualification B-Tech No. of Positions 1 Skill (Primary) Domain Competencies (ERS)-GE - Proficy-ThermoFisher - SampleManager - Technical Auto req ID 1571196BR Skill Level 3 (Secondary Skill 1) Quality Management Skills (ERS)-ThermoFisher - SampleManager-Aveva-Workflow Management - Development

CONSULTANT Noida 4.5-8 Years INDIA Job Description (Posting). Working experience of Azure and AWS Cloud IaaS, Azure DevOps, IAC solution Terraform JD attached (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. Qualification B-Tech No. of Positions 1 Skill (Primary) Cloud Services-Platform Engineering-Azure Devops Auto req ID 1569764BR

ASSOCIATE CONSULTANT Noida 4.5-8 Years INDIA Job Description (Posting). Attached (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. (5.) To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA Qualification B-Tech No. of Positions 1 Skill (Primary) Data Center-DC Converged-DC Virtualization (x64) Auto req ID 1549208BR

Associate Chennai 2.5-5 Years INDIA Job Description (Posting). Job Description: ServiceNow Developer Candidate should have good Admin/Configuration/Development level knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM User Administration: - Creation of user, roles, assignment groups. Reporting: - Import or export of data. Development of Form Customization, Business Rule, Client Script. Understanding of ITIL Concepts. Creating Service Requests Hands on experience with client scripts and business rules. Content Management: - developing ESS page. Hands on with UI Actions / UI policy / Access Control Lists, etc. Overview of integration:- LDAP integration and Overview of Web-services. Use of Record producers to create Incident and Problem. Update sets to move customization from Dev. to Production Instance. Workflow editor to design workflow of various modules and for triggering of various events. Content Management: - developing ESS page. Writing various Server side scripts using Script Includes. Configured License Management module for necessary Compliance check. Used ACL s for controlling the security mechanism in Service Now Domain Separation and designing the Process and data flow within various domains Experience with Web technologies/AJAX Developing Composite Service Requests within Service catalog Module Experience in different Integrations using web-services / MID Server, etc. Configuring complex reports Understanding and debugging of system logs Required Skills : ServiceNow development experience Core Applications (Incident / Request / Change / Problem) Service Portal CMDB Expert in JavaScript System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly. Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes. Experience with working on email notifications in ServiceNow. Experience presenting and conducting demo reviews with client stakeholders Proficiency working with Update Sets and Scoped Applications Knowledgeable about ServiceNow Development Best Practices Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To ensure that calls/ chats are addressed within agreed SLAs (2.) To resolve escalations in a timely manner adhering to the process and quality compliance (3.) To maintain attendance, leave reports , breaks & shift rosters (4.) To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities (5.) To perform adhoc analyses, SIP activities and infrastructure management (6.) To ensure postive customer satisfaction and feedback Qualification B-Tech No. of Positions 1 Skill (Primary) Cloud Services-SERVICENOW-TECHNICAL CONSULTANT Auto req ID 1565855BR

The Technical Specialist in SAP ABAP on HANA at HCL will be responsible for managing and executing SAP ABAP development tasks on HANA platform. The role involves collaborating with cross functional teams to deliver high-quality technical solutions aligned with business requirements. (1.) Key Responsibilities 1. Design, develop, test, and implement sap abap programs on hana database. 2. Provide technical expertise and support for sap abap development projects. 3. Collaborate with functional teams to understand business requirements and translate them into technical solutions. 4. Perform system enhancements and modifications as needed to meet business objectives. 5. Troubleshoot and resolve sap abap related issues and ensure system performance optimization. Skill Requirements 1. In-depth knowledge of sap abap development on hana platform. 2. Proficiency in sap hana database concepts and architecture. 3. Experience in designing and implementing sap abap solutions. 4. Strong analytical and problem-solving skills. 5. Excellent communication and interpersonal abilities to work effectively in a team environment. 6. Ability to adapt to changing project requirements and deliver high-quality results within deadlines. Certifications: SAP Certified Development Specialist ABAP for SAP HANA (If any) No. of Positions 1 Skill (Primary) SAP (APPS)-SAP HANA-D&D-SAP ABAP on HANA Auto req ID 1495918BR

The Senior Technical lead for web methods will be responsible for leading the technical architecture, design, development, and implementation of web methods solutions in alignment with business objectives. This role will involve managing a team of developers, providing technical guidance, and ensuring the successful delivery of web methods projects. (1.) Key Responsibilities 1. Lead the development and implementation of web methods solutions. 2. Provide technical expertise in web methods integration, api management, and esb services. 3. Collaborate with cross functional teams to gather requirements and design solutions. 4. Ensure the scalability, performance, and reliability of web methods solutions. 5. Lead and mentor a team of developers in executing web methods projects efficiently. 6. Troubleshoot and resolve technical issues to ensure smooth operations of web methods solutions. 7. Stay updated with the latest trends and best practices in web methods technology. Skill Requirements 1. Proficiency in web methods integration platform, api gateway, and esb services. 2. Strong knowledge of web services, soap, rest, xml, and json. 3. Experience in designing and implementing solutions using web methods tools and components. 4. Ability to analyze complex technical requirements and provide innovative solutions. 5. Excellent communication and leadership skills to effectively lead a technical team. 6. Strong problem-solving skills and attention to detail in resolving technical issues. Certifications: WebMethods Certified Professional certification is preferred. No. of Positions 3 Skill (Primary) Business Productivity-SAG (Integration)-Web Methods Auto req ID 1571459BR

Technical Specialist Bangalore 2.5-5 Years INDIA Job Description (Posting). JD attached (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Qualification B-Tech No. of Positions 1 Skill (Primary) Data Center-Unix-Linux Auto req ID 1569102BR

ASSOCIATE CONSULTANT Bangalore 2.5-5 Years INDIA Job Description (Posting). Role #2 - Operating System Vulnerability Management Specialist Job Summary: We are seeking a highly skilled and motivated Operating System Vulnerability Management Specialist to join our team. The successful candidate will be responsible for identifying, evaluating, and mitigating security vulnerabilities within our operating systems. This role involves working closely with various departments to ensure the security and integrity of our IT environment. This the candidate will work closely with the Desktop Engineering, Server Engineering, Security Engineering and Operations teams to identify, implement and maintain all related security controls, policies, procedures (including security patching for the operating system and/or the applications ) on physical, virtual and cloud platforms. Key Responsibilities: Vulnerability Assessment: Conduct regular vulnerability assessments to identify security weaknesses. Risk Evaluation: Evaluate the severity of vulnerabilities and prioritize remediation efforts based on risk assessment. Remediation Coordination: Collaborate with application owners, developers, and IT operations to develop and implement remediation plans for identified vulnerabilities. Monitoring and Reporting: Continuously monitor the application environment for new vulnerabilities and provide regular reports on the status of vulnerability management efforts. Training and Awareness: Provide training and awareness programs to educate staff on application security best practices and vulnerability management processes. Compliance: Ensure compliance with relevant security standards and regulations, such as NIST, CISA, and internal security policies. Desired Skills: Proactively identify and resolve issues while making recommendations to management/colleagues on continued improvement of processes Organized - able to take notes, provide clear & concise status and ability to formulate a recommended action plan based on issues encountered Experience collaborating between Server and Information Security teams. Complete tasks with minimum oversight aligned to the corporate objectives Experience balancing risk to the business functions with security risks Excellent Communication skills (Written and Verbal): o Clear and concise executive summaries Highly technical and detail oriented with peers Self-motivated, desire to drive change to new technologies that will benefit the firm Knowledge of Splunk search language is preferred Creating documentation and presentations to represent new technologies Hardening OS and ensuring environment is consistent using MS Intune configuration management Qualifications: Education: Bachelor's degree in Computer Science, Information Security, or a related field. Experience: Minimum of 3-5 years of experience in application security, vulnerability management, or a related field. Technical Skills: Proficiency with vulnerability scanning tools (e.g., Tenable, Rapid7), and familiarity with security frameworks and standards (e.g., NIST, CISA). Certifications: Relevant certifications such as CISSP, CEH, or OSCP are preferred. Communication: Excellent verbal and written communication skills, with the ability to effectively communicate complex security issues to technical and non-technical stakeholders. Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions under pressure. Team Player: Ability to work collaboratively in a team environment and build strong relationships with colleagues across different departments. (1.) To clearly understand the client's cybersecurity environment and respective product. (2.) To monitor, configure, and troubleshoot cybersecurity issues and related monitoring Qualification BE/B.Tech (Hons) No. of Positions 1 Skill (Primary) Information Security-End point Security operation-PKI Auto req ID 1569752BR Skill Level 3 (Secondary Skill 1) Tools and Standards (ERS)-Endpoint Management-Patch Mgmt (WSUS/GPO)

Associate Chennai 2.5-5 Years INDIA Job Description (Posting). Job Description: ServiceNow Developer Candidate should have good Admin/Configuration/Development level knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM User Administration: - Creation of user, roles, assignment groups. Reporting: - Import or export of data. Development of Form Customization, Business Rule, Client Script. Understanding of ITIL Concepts. Creating Service Requests Hands on experience with client scripts and business rules. Content Management: - developing ESS page. Hands on with UI Actions / UI policy / Access Control Lists, etc. Overview of integration:- LDAP integration and Overview of Web-services. Use of Record producers to create Incident and Problem. Update sets to move customization from Dev. to Production Instance. Workflow editor to design workflow of various modules and for triggering of various events. Content Management: - developing ESS page. Writing various Server side scripts using Script Includes. Configured License Management module for necessary Compliance check. Used ACL s for controlling the security mechanism in Service Now Domain Separation and designing the Process and data flow within various domains Experience with Web technologies/AJAX Developing Composite Service Requests within Service catalog Module Experience in different Integrations using web-services / MID Server, etc. Configuring complex reports Understanding and debugging of system logs Required Skills : ServiceNow development experience Core Applications (Incident / Request / Change / Problem) Service Portal CMDB Expert in JavaScript System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly. Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes. Experience with working on email notifications in ServiceNow. Experience presenting and conducting demo reviews with client stakeholders Proficiency working with Update Sets and Scoped Applications Knowledgeable about ServiceNow Development Best Practices Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To ensure that calls/ chats are addressed within agreed SLAs (2.) To resolve escalations in a timely manner adhering to the process and quality compliance (3.) To maintain attendance, leave reports , breaks & shift rosters (4.) To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities (5.) To perform adhoc analyses, SIP activities and infrastructure management (6.) To ensure postive customer satisfaction and feedback Qualification B-Tech No. of Positions 1 Skill (Primary) Cloud Services-SERVICENOW-TECHNICAL CONSULTANT Auto req ID 1565855BR

CONSULTANT Noida 4.5-8 Years INDIA Job Description (Posting). Jd Attached (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. (5.) To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA Qualification B-Tech No. of Positions 1 Skill (Primary) DWP-WPE-WORKPLACE VIRTUALIZATION Auto req ID 1564007BR

ASSOCIATE CONSULTANT Noida 4.5-8 Years INDIA Job Description (Posting). JD Attached (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA Qualification B-Tech No. of Positions 1 Skill (Primary) DWP-WPE-WORKPLACE VIRTUALIZATION Auto req ID 1463499BR

SENIOR SPECIALIST Noida 2.5-5 Years INDIA Job Description (Posting). Telecom Expense Management (TEM) Analyst job description involves managing telecom costs, ensuring compliance with regulations, and optimizing telecom services. The role requires a strong understanding of the telecom landscape, analytical skills, and the ability to work with various stakeholders. Responsibilities often include: Invoice analysis and reconciliation: Identifying billing errors, discrepancies, and opportunities for cost savings. Vendor relationship management: Working with telecom providers to resolve billing issues and ensure optimal service. Contract negotiation and review: Negotiating favorable terms with vendors and ensuring compliance with contract agreements. Reporting and analysis: Preparing reports on telecom expenses, identifying trends, and recommending cost-saving measures. Process improvement: Identifying and implementing process improvements to streamline TEM operations. Compliance and audit: Ensuring compliance with regulations and meeting audit requirements for telecom services. Budgeting and forecasting: Preparing budgets and providing accurate forecasts for telecom expenses. Stakeholder communication: Communicating with various internal stakeholders, including IT, finance, and business units. Required Skills and Experience: Strong analytical and problem-solving skills: To identify and resolve billing issues and optimize telecom expenses. Knowledge of telecom services and products: Understanding of various telecom technologies and services. Experience with TEM software and tools: Proficiency in using TEM software platforms to manage telecom expenses. Excellent communication and interpersonal skills: To effectively interact with vendors and internal stakeholders. Ability to work independently and as part of a team: To manage responsibilities effectively and collaborate with others. Experience with data analysis and reporting: To generate reports and analyze telecom expenses. Understanding of procurement processes: Experience with vendor selection, contract negotiation, and order management. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Qualification B-Tech No. of Positions 1 Skill (Primary) Support Skills-Consolidation-Expense management Auto req ID 1565470BR