CONSULTANT

CONSULTANT Noida 4.5-8 Years INDIA Job Description (Posting). Microsoft Intune Deploying, Configuring policies. Autopilot experience is a plus.Microsoft Group Policy Deploying, Configuring and troubleshooting policies.Microsoft SCCM Creating packages, task sequences, DCM etc, as well as troubleshooting (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. Qualification BE/B.Tech (Hons) No. of Positions 1 Skill (Primary) DWP-WPE-Application Packaging Auto req ID 1538666BR