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HCL Technologies
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CONSULTANT

CONSULTANT

HCL Technologies

0 years

3 - 9 Lacs

noida

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

analysis compliance addition mentoring documentation communication presentation planning reports security siem auto

Work Mode

On-site

Job Type

Part Time

Job Description

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA, quality norms and ensure positive customer satisfaction and contribute to EN business creation. (1.) Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA 2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. 3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities. 4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced 5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

No. of Positions

Skill (Primary)

Cyber Security-INFORMATION SECURITY-SIEM EXPERT

Auto req ID

1636764BR

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