Front Office Executive (Receptionist)

Key Responsibilities

• Greet patients, attendants, and visitors warmly and courteously.
• Respond to general enquiries (in person, by phone, email) about services, departments, consultants, visiting hours, etc.
• Guide patients/visitors to correct departments or wards.
• Handling feedback or complaints at the front desk; escalate unresolved issues to appropriate authority.Registration & Scheduling Register new patients, collect demographic information, update existing patient records.
• Assign Unique Hospital Identification (UHID) number or patient file/OPD card.
• Schedule, reschedule or cancel appointments (for OPD / specialists / diagnostic / other services).
• Coordinate with doctors/consultants’ schedules, diagnostic departments, other units to optimize patient flow.Billing & Admission Support

Generate estimates / tentative billing for procedures or services as required. Liaise with clinical departments (doctors, nursing, diagnostics) to facilitate patient movement. Handle incoming calls, transfer or route them correctly.

• Support the admission / discharge process by liaising with admissions, wards, finance/billing.
• Handle insurance / TPA / corporate billing formalities if applicable.
• Collect payments, issue receipts, ensure correct documentation.Record-Keeping & Data Entry Maintain accurate patient records (basic info, files, visits, payments).
• Update Hospital Information System (HIS) or other software with registrations, appointments, billing.
• Maintain logs of visitors, enquiry registers, appointment book.Coordination / Communication
• Communicate delays, changes, emergency situations to relevant parties.
• Inform patients/attendants about waiting times, procedural steps, billing, etc.Customer Experience / Service Quality Ensure waiting areas and front office are clean, presentable, and comfortable.
• Maintain a professional, polite and empathetic attitude.
• Work to minimize patient waiting time and ensure timely service.
• Help maintain hospital’s standards / SOPs for front office service.Administrative & Other Duties
• Manage email enquiries.
• Maintain supplies, stationery, forms required at front desk.
• Assist with generating daily / weekly / monthly reports (MIS, appointment scheduling stats, registration numbers, billing).
• Participate in quality improvement / audit activities as required.
• Substitute for other front-office / reception staff when required.

Qualifications & Skills

• Minimum education: Preferable Diploma / Bachelor’s in any stream.
• Good command of local languages and English.
• Strong communication and interpersonal skills.
• Basic computer skills (MS Office: Word, Excel, Outlook).
• Ability to multitask, stay calm under pressure, handle queues.• Experience (1-3 years) in hospitals or healthcare environment.
• Familiarity with Hospital Information Systems (HIS) or patient management software.
• Knowledge of insurance / TPA billing processes.
• Training in customer service or healthcare administration.
• Language skills (if hospital has multilingual patient base).

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person