MS Dynamics CRM Technical Consultant - Job Description
MS Dynamics CRM Technical Consultant
Technical Implementation & Development Specialist
Experience Required:
5-10 Years
Location:
Gurgaon, India
Work Model:
Hybrid (4 days office / 1 day remote)
Joining:
Immediate to 15 days
Position Overview
We are seeking an experienced MS Dynamics CRM Technical Consultant to join our growing team in Gurgaon on a hybrid work model. The ideal candidate will have 5-10 years of hands-on experience in designing, developing, and implementing Microsoft Dynamics 365 CRM solutions for enterprise clients across various industry verticals.
This role requires a strong technical background combined with excellent problem-solving abilities and client-facing skills. You will be responsible for translating complex business requirements into scalable technical solutions while mentoring junior team members and driving best practices.
Key ResponsibilitiesTechnical Implementation & Development
- Design and develop customized solutions using Microsoft Dynamics 365 CRM (Sales, Customer Service, Marketing, Field Service modules)
- Create and maintain custom entities, forms, views, workflows, business process flows, and dashboards
- Develop plugins, custom workflows, and web resources using C#, JavaScript, HTML, and CSS
- Implement complex business logic using Power Automate (Flow) and Azure Logic Apps
- Design and develop custom integrations with third-party applications using REST/SOAP APIs, Azure Service Bus, and middleware platforms
- Configure and customize security roles, business units, teams, and field-level security
- Develop PCF (PowerApps Component Framework) controls for enhanced user experience
Solution Architecture & Design
- Analyze business requirements and translate them into comprehensive technical specifications and solution designs
- Lead technical architecture discussions and provide recommendations based on Microsoft best practices
- Design scalable and maintainable solutions aligned with Microsoft's recommended architecture patterns
- Conduct technical feasibility assessments and provide accurate effort estimations
- Create detailed technical design documents, solution architecture diagrams, and data flow documentation
- Evaluate and recommend third-party tools and ISV solutions when appropriate
Data Migration & Integration
- Plan and execute comprehensive data migration strategies using SSIS, KingswaySoft, Scribe, or custom migration tools
- Design and implement real-time and batch integrations with ERP systems, legacy applications, and third-party platforms
- Develop custom connectors and APIs for seamless system integrations
- Ensure data quality, integrity, and compliance during all migration processes
- Create data mapping documents and transformation logic specifications
Testing & Quality Assurance
- Develop comprehensive unit test cases and conduct thorough testing of all customizations
- Perform detailed code reviews and ensure adherence to coding standards and best practices
- Support User Acceptance Testing (UAT) activities and resolve defects in a timely manner
- Optimize system performance through code optimization and query tuning
- Troubleshoot complex technical issues using diagnostic tools and debugging techniques
Deployment & Support
- Manage solution deployments across development, testing, staging, and production environments
- Create and maintain ALM (Application Lifecycle Management) processes using Azure DevOps
- Provide Level 3 technical support and troubleshoot critical production issues
- Monitor system health, performance metrics, and implement proactive maintenance strategies
- Create and maintain solution documentation, deployment guides, and runbooks
Collaboration & Leadership
- Mentor junior developers and provide technical guidance to the development team
- Collaborate effectively with functional consultants, business analysts, project managers, and stakeholders
- Participate in pre-sales activities including solution demonstrations, technical proposals, and RFP responses
- Conduct knowledge sharing sessions and contribute to internal technical documentation
- Stay updated with latest Dynamics 365 features, Power Platform capabilities, and Microsoft technology roadmap
Required Skills & QualificationsTechnical Expertise (Mandatory)
- 5-10 years of hands-on experience with Microsoft Dynamics 365 CRM/Customer Engagement
- Strong proficiency in C#, .NET Framework 4.6+, JavaScript, TypeScript, HTML5, CSS3
- Extensive experience with Plugin development, custom workflow activities, and PCF controls
- Expert knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI)
- Strong understanding of Web API, OData protocol, REST/SOAP services
- Experience with Azure services including Azure Functions, Logic Apps, Service Bus, Key Vault, and Application Insights
- Proficiency in SQL Server, T-SQL, FetchXML, and query optimization
- Hands-on experience with development tools: XrmToolBox, Plugin Registration Tool, Solution Packager, Configuration Migration Tool
- Strong understanding of Dynamics 365 solution management, versioning, and dependency management
Functional Knowledge
- Deep understanding of CRM modules: Sales, Customer Service, Marketing Automation, Field Service
- Experience in at least 3+ end-to-end implementations of Dynamics 365 CRM projects
- Knowledge of various industry verticals such as BFSI, Manufacturing, Healthcare, Retail, or Professional Services
- Understanding of CRM best practices, data modeling, and Microsoft's recommended design patterns
- Familiarity with Dynamics 365 Sales Insights, Customer Insights, and AI-driven features
Project & Process Skills
- Proven experience working in Agile/Scrum methodologies
- Proficiency in Azure DevOps, Git version control, and CI/CD pipelines
- Strong analytical thinking and complex problem-solving abilities
- Excellent verbal and written communication skills in English
- Ability to work independently as well as collaboratively in a distributed team environment
- Experience in providing effort estimations and technical documentation
- Client-facing experience with strong stakeholder management capabilities
Certifications (Highly Preferred)
- Microsoft Certified: Dynamics 365 Customer Engagement Core
- Microsoft Certified: Power Platform Developer Associate
- Microsoft Certified: Azure Developer Associate
- Legacy certifications: MB-200, MB-400, MB-240, or equivalent
- Additional Power Platform or Azure certifications will be an advantage
Educational Qualifications
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related technical field
- Master's degree (preferred) in relevant discipline
- Relevant technical certifications and continuous learning credentials
Desired Candidate Profile
- Self-motivated professional with a passion for Microsoft technologies
- Strong analytical mindset with attention to detail
- Proven ability to handle multiple projects simultaneously
- Excellent troubleshooting and debugging skills
- Team player with leadership qualities
- Willingness to learn new technologies and adapt to changing business needs
- Experience working with global teams across different time zones (preferred)
Work Arrangement Details
- Office Location: Gurgaon (Gurugram), Haryana, India
- Work Mode: Hybrid model with 3 days in office and 2 days remote work
- Working Hours: Standard business hours with flexibility based on project requirements
- Travel: Occasional travel to client locations may be required
What We Offer
- Competitive Compensation: Industry-leading salary package commensurate with experience and skills
- Performance Bonuses: Annual performance-based incentives and rewards
- Health & Wellness: Comprehensive health insurance coverage for self and family
- Professional Development: Sponsored Microsoft certifications and training programs
- Work-Life Balance: Flexible hybrid work model with modern office facilities
- Technology Exposure: Opportunity to work on cutting-edge Microsoft cloud technologies
- Career Growth: Clear career progression path with leadership opportunities
- Collaborative Culture: Innovation-driven environment with knowledge sharing initiatives
- Global Projects: Exposure to international clients and Fortune 500 companies
- Additional Benefits: Employee wellness programs, team outings, and recreational activities
Application Process
Interested candidates who meet the above requirements are requested to submit:
1. Updated Resume/CV with detailed project descriptions and roles
2. Current CTC and Expected CTC
3. Notice Period or immediate availability details
4. Certification copies (Microsoft certifications, if any)
5. Portfolio or GitHub profile showcasing relevant work (optional but preferred)
Note: Candidates with immediate availability or shorter notice periods will be given preference. Only shortlisted candidates will be contacted for technical discussions and interviews.
Equal Opportunity Employer: We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, or any other characteristic protected by law.
Job Type: Full-time
Pay: ₹400,000.00 - ₹600,000.00 per year
Work Location: In person
