Manager - Talent Acquisition

Job Description

Set and manage recruitment team performance and give them direction, while ensuring smooth delivery of day-to-day operations (2-3 Team Leaders & 30-40 members team) Leading a team of recruiters to ensure that overall delivery of services is within agreed KPIs and SLAs. Ensure high quality service. Strong people mgmt. to manage and hold team together working in night shifts and track productivity if they work remote/home. Continuously strive to build a culture of high-performance. Facilitate effective teamwork and build collaborative relationships internally and externally. Employee Engagement and Initiatives- Improve Morale and productivity. Employee Retention-Strategies to improve employee retention. Training & development-training need analysis based on the appraisal and training coordination. Works closely with transition team and ensure implementation of HR projects. Previous experience with transitions would be an added advantage. Supports leadership in helping to build a unified team mind set. Strong interpersonal people management skills & client management skills. Strong decision-making skill, ability to think strategically and translate strategy into action plans. Quality Focus: Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement. Performance management- succession planning for business units. Employee Retention-Strategies to improve employee retention. Thorough understanding of planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters. Ensure that overall delivery of recruitment services to third party clients meets or exceeds agreed KPIs and SLAs defined and is within a strong internal control framework. Partner with the onshore business team to: Forecast and plan for the hiring in advance. Develop and track Service Level Agreements (SLA) to ensure service delivery excellence. Drive process ownership in line with agreed target operating model. Strong reporting skills and ability to read data and give insights. Analyze issues that are highlighted by the stakeholders and resolve them in a timely manner. Ensure that all engagements with the customer are aligned, understood and that Customer needs are documented and prioritized for action. Act as a point of escalation for critical/complex service issues. Engage a team which works for 7 days a week – build rotation plans within the team to ensure the service delivery team is available based on the business needs. Create a mindset of innovation aimed at constantly challenging the norm to drive business value. Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time. Expertise in US recruitment, Knowledge of USA – geographical knowledge, time zones, a plus Experience in working with US stakeholders and should have engaged with US candidates. Result oriented, with a high level of motivation for self-growth, along with the drive for growing team members. Prefer candidates with good knowledge of sourcing techniques (e.g. social media recruiting and Boolean search) Excellent verbal and written communication skills are a must. Prefer candidates with experience working with various job boards (Dice, Career builder, Monster) Qualifications Graduate in any discipline· 12 -15 years or more experience in TA particularly with hands on experience of end-to-end recruitment, with Blue collared hiring in US Market US Shift (EST/PST) working - Flexibility to manage teams working 7 days (rotation model) and US working shifts (EST/PST) with some stretch during peak days. Strong organizational and interpersonal skills Experience working with Microsoft Office suite Showcases High-energy and passion Demonstrated ability to meet quotas Neutral Accent preferred Must have skills US Recruitment Outbound and Inbound Calling Client Management Skills People Management Skills