Manager

Key Responsibilities

Strategy

• Awareness and understanding of the Group’s business strategy and model appropriate to this role
  

Business

• Good understanding and experienced with key Client Onboarding, Maintenance and Offboarding processes related to CCIB segment.
  

Processes

• Background & experience in
• Operational process execution
• Member of project team having business analysis responsibilities
• Data management including data lineage mapping
• Issue analysis & Management
• Internal audits and Quality assurance
• Understanding of data quality principles
• Degree qualified, with experience in data management
  

Core Skills

• Excellent analysis skills with a logical approach to problem solving
• Ability to understand / visualise issues end-to-end, be able to identify how to logically break down these issues into relevant component parts
• Be familiar with the tools and methodology needed for successful quality control
• Ability to identify improvement opportunities, both at design and granular operational level
• Ability to work effectively as part of a team and individually with minimal supervision to strict timeframes
• Focused, organised and results-oriented
• Ability to work under ambiguous scenario with proactive thought process
• Ability to create effective work relationships across business & borders
• Ability to understand policy, standards and procedural requirements
• Ability to create & maintain documentation to a high standard
• Good understanding of the risks related to poor data.
• Good multi-tasking skills, A strong drive for results. Good influencing skills
• Good verbal and written communication skills
• Pinpoint potential issues harming quality, and ensure that shared data is fit to be used for a given purpose
• Desirable / Advantage
• Experience of working in a Data Management function, understanding of the risks related to poor data
• Strong experience working with data and/or data remediation and reconciliation at multiple level
• Experience in multiple phases of the project lifecycle, preferably with exposure to business project delivery roles
• Exposure to a structured development lifecycle and related deliverable and work processes
• Consultancy background an advantage
• Knowledge of SCB standard processes, systems, project management, implementation and post implementation processes
• Experience in banking / financial institution
  

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
  

Risk Management

• Identify key issues based on this information and put in place appropriate controls and measures
  

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [India / GBO / DQ/Investigation team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
• Key stakeholders
• GBO, GPOS, CCIB, CLDATA, All data consumers
  

Other Responsibilities

• Scoping of data quality issues identified through various channels including automated periodic profiling reports, self-identified issues and thematic issues highlighted by stakeholders
• Maintain Investigation backlog, plan and prioritise for action based on established prioritisation framework
• Undertake investigation for prioritised issues allocated to team
• Conduct root cause analysis of exceptions based on understanding of Group policy requirements, process and procedures and current system functionality
• Identify high-level corrective options across processes and systems that will resolve/ prevent occurrence of the data quality issues
• Identify cases requiring data remediation/ data enhancement and handover to remediation team for further action
• Track issues for progress and ensure that stakeholders are made aware of current data quality exceptions and their impact
• Provide periodic updates on investigation backlog and generate data quality metrics
• Proactive identification of data quality issues arising across client data domains, and risks emanating from them
• Ensure alignment of assigned work items and activities to the strategic and tactical direction of the Data team
• Identify opportunities for streamlining investigation activities as well as other components of the exception management process with the objective to improve coverage, efficiency and accuracy
• Identify external investigation blockers and propose effective solutions
• Proactive identification of risks and concerns, including escalation to all relevant stakeholders
• Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct
• Completion of all mandatory risk and compliance training including e-learning within stated timeframes
• Safeguard all data by ensuring strict adherence to information communication guidelines polices as well as data storage/archival procedures
  

Qualifications

Skills And Experience

• MS Excel,MS Access
• Alteryx, Tableau or any data anlalytical / visualisation tool
• Data analysis skillset / certifications
  

About Standard Chartered

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  

What We Offer

In line with our Fair Pay Charter,

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.