Inside Sales Team Lead

About Times Internet

At Times Internet, we create premium digital products that simplify and enhance the lives of

millions. As India’s largest digital products company, we have a significant presence across a

wide range of categories, including News, Sports, Fintech, and Enterprise solutions.

Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times

Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among

many more. Each of these products is crafted to enrich your experiences and bring you closer to

your interests and aspirations.

As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We

are proud to have achieved overall gender pay parity in 2018, verified by an independent audit

conducted by Aon Hewitt.

We are driven by the excitement of new possibilities and are committed to bringing innovative

products, ideas, and technologies to help people make the most of every day. Join us and take

us to the next level!

About the Business Units

EconomicTimes.com

EconomicTimes.com is India’s leading destination for students, business owners, mid and

senior management professionals, academics, thinkers, and polity alike. Economictimes.com's

reach among small enterprises, professionals, and the business community is unprecedented -

80% of time spent on business news in India is on ET. Over 50 million monthly unique users on

the platform, 13+ million audiences on social handles and several million newsletter subscribers.

ET shapes India Inc’s views and opinions. EconomicTimes.com is from the brand stable of

Times Internet, India’s largest digital products company - seven of the ten netizens in India

consume one or more of Times Internet products. Our products inform, entertain and enable

500 Mn+ internet users every month. Our product suite of over 35 brands includes

EconomicTimes.com, ETMoney, and TimesofIndia.in, Eight regional news destinations,

TechGig, Gaana, and MX Player, among others.

About the Role

Experience

Role

Location

Function

Do you believe sales success is driven as much by process design and performance insights as

by the pitch itself?

We’re looking for a Sales Leader who can own and scale our telecalling-driven growth across

key digital subscription products - Masterclasses by Economic TImes & Times of India (AI

Masterclass for Business Professionals, AI Summer Camp for Students, Value & Valuation

Masterclass), ET Prime, TOI+, and Times Health+. This is not a coordination role. This is

ownership - from the quality of the pitch and the sharpness of data, to the speed of execution

and the scale of outcomes.

🌟 What You’ll Drive

As the Head of Telecalling Sales, you will:

1. Own the telecalling sales funnel end-to-end, from agent productivity and lead handling to

conversion strategy and process compliance.

2. Be the growth engine behind our telecalling-led revenue, optimizing daily execution and

unlocking higher ROI from every lead and agent.

3. Shape the narrative and structure of every pitch - how our products are introduced, how

objections are handled, and how value is communicated.

4. Scale our current team of 50 agents to 100+, with performance-based segmentation and

specialized training interventions.

🔧 Core Responsibilities

1️⃣Daily Execution & Sales Process Excellence

Oversee daily operations at the vendor’s telecalling office in Gurgaon & Noida.

Be the single point of accountability for meeting and exceeding daily, weekly, and monthly

conversion targets.

Ensure the CRM is updated with real call outcomes and lead journeys.

Align pitch delivery with product value - iterate scripts, refine objection-handling, and test call

approaches with real-time feedback.

2️⃣Performance Optimization & Team Scaling

Identify top performers and design skill-based lead routing.

Lead structured interventions for underperformers - coaching, training, and live call reviews.

Set up performance hygiene rituals: agent-level scorecards, call shadowing, motivational

incentives, and real-time nudges.

Plan and implement a scale roadmap: 50 to 100 agents, structured in performance cohorts.

3️⃣Insights to Action: Driving Growth with Data

Partner with MIS to extract lead quality, agent performance, and conversion trends.

Convert insights into decisions: Which campaigns work best? Which objections are rising? What

changes should be made to pitches or lead flow?

Track lead aging, CRM discipline, and follow-up frequency to prevent drop-offs.

4️⃣Vendor & Campaign Alignment

Ensure daily telecalling execution reflects the larger strategy and offers from ET Prime, TOI+,

and Yoga.

Recommend operational tweaks: call time experiments, WhatsApp-first sequences, reallocation

of high-intent leads, etc.

Work with Product & Marketing teams to sync telecalling messages with live campaigns and

offer positioning.

📊 Key Metrics You'll Be Measured On

Conversion Rates: Lead-to-sale % uplift

Agent Utilization: Reduced idle time, more productive hours

Lead Efficiency: Faster lead actioning, no wastage

Quality & Compliance: CRM accuracy, QA feedback loop implementation

Team Growth: Scalable team structure with improving per-agent productivity

👤 Who You Are

5+ years of experience in sales & experience of handling telecalling team

Have worked with CRMs and know how to use data for action, not just reporting

Passionate about improving how sales is done - not just what’s being sold

Can coach, motivate, and uplift a team - even when you don’t directly manage them

Comfortable working in-office, 5 days a week and travel to Vendors office in Gurgaon & Noida

Prior experience in digital subscriptions, fintech, SaaS or edtech is a strong plus

🌈 Why This Role is Different

This isn’t about enforcing SOPs. This is about building a growth engine.

It’s about owning the sales experience from the first ring to the final conversion.

You’ll work alongside Product, QA, MIS, and Marketing teams - but your role is the heartbeat of

our telecalling business.

⚡ TL;DR – This Role Is...

✅ A growth-focused execution role where you lead the charge in optimizing and scaling our

telecalling channel

✅ A coaching & enablement role for telecalling teams - working with scripts, training, and

incentives to drive performance

✅ A process architect role ensuring sales quality, speed, and alignment with business

campaigns

❌ NOT a backend MIS/reporting role - that’s a support function, not your mandate

❌ NOT a passive vendor manager - you’re the one turning plans into performance

❌ NOT just sales ops - this is sales ownership at the frontlines

📨 Think you’re ready to lead one of India’s most ambitious digital sales engines from the

frontlines?

Apply now - we’re scaling fast and looking for someone who doesn’t just follow the playbook,

but rewrites it.